Jon Whitney | Page 4

Quick and painless This is a vary busy dealer that knows how to stay organized through the rush of service appointments. I appreciate the immediate check in and the reas This is a vary busy dealer that knows how to stay organized through the rush of service appointments. I appreciate the immediate check in and the reasonable wait time after check in to speak with service advisors. They are also sure to have fresh coffee and snacks for those in the waiting room. Service updates where given via text which I loved! Immediate responses helped me keep in touch with out physically being at the dealer. Job well done! More

by saldana3117 Verified Customer Verified Customer

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Great service Everyone very attentive, great service, i go from homestead to pembroke pines because the others service centers closer to me service is horrible. Th Everyone very attentive, great service, i go from homestead to pembroke pines because the others service centers closer to me service is horrible. Thank you! More

by kattygomez40 Verified Customer Verified Customer

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Joe is a class act Don't go anywhere else. Just go here. Subaru pines cares... that's important. I made the mistake of not coming here first. Instant regret. Don't go anywhere else. Just go here. Subaru pines cares... that's important. I made the mistake of not coming here first. Instant regret. More

by Yeli511 Verified Customer Verified Customer

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Great service and nice people :-) I have been happy about these years on my overall experience for the Pembroke pines Subaru dealership. My car is a Subaru 2014 xv Crosstrek. I usual I have been happy about these years on my overall experience for the Pembroke pines Subaru dealership. My car is a Subaru 2014 xv Crosstrek. I usually skipped all the surveys. But this time decide to leave a comment to show my appreciation for all the helps I have got. More

by Y&Y Verified Customer Verified Customer

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Friendly service but wait time is excessive The staff is exceptionally friendly and the service is always great. However, I waited 4 hours for an oil change and brake fluid exchange, which was e The staff is exceptionally friendly and the service is always great. However, I waited 4 hours for an oil change and brake fluid exchange, which was excessive. I had an appointment at 9 am and my car wasn't ready until 1 pm. If they could improve wait time, it would be a 5 star review. More

by amay1813 Verified Customer Verified Customer

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Always good I have 2 cars which I service at this dealer. Each vehicle has a different service writer and they are both very professional and seem to know their s I have 2 cars which I service at this dealer. Each vehicle has a different service writer and they are both very professional and seem to know their subject well. More

by indust Verified Customer Verified Customer

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After hours repairs Mechanic stayed in after hours to provide me with service to help me out out of a hard situation will continue to bring my car to visit this fellow te Mechanic stayed in after hours to provide me with service to help me out out of a hard situation will continue to bring my car to visit this fellow technician, techs like him make me trust them with my vehicle More

by jesusesfandiary790 Verified Customer Verified Customer

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Waste of time/ Lack of Caring Empooyees I visited the service department with an STI I bought from their same show room. Waited an hour and a half before being sent off with no service done I visited the service department with an STI I bought from their same show room. Waited an hour and a half before being sent off with no service done to my car. The person assisting me was eating lunch before I had to directly ask them what was the situation with my car, immediately said the Brembo Breaks squeaking was normal. It seemed he wanted to get me out as soon as possible, which truly disgusted me as I am in customer service as well. I went to the amazing and my new dealership in Bird Road. They serviced my car and within 20 minutes told me the discs were warped, pads were worn overly quickly, and even noticed a clutch issues I didn’t! Pembroke Pines is the peak of a disappointing dealership that seems to only care about the sell, not the customer experience. I never write negative surveys but I felt like this should’ve been an exception. More

by Rafael Alejandro Valenzuela Verified Customer Verified Customer

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Honest and Efficient Great explanation of service done and also include additional items not oriinally reported. Great work guys! This type of service is what creates loya Great explanation of service done and also include additional items not oriinally reported. Great work guys! This type of service is what creates loyal customers! More

by efrain75 Verified Customer Verified Customer

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Great Service. The service is always top notch and completed in a timely manner. Deliucous snacks and coffee in the lounge and very comfortable chairs. Top notch The service is always top notch and completed in a timely manner. Deliucous snacks and coffee in the lounge and very comfortable chairs. Top notch More

by jessp247 Verified Customer Verified Customer

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