Jose Grullon | Page 2

Initially there were some misunderstanding between me the service advisor. But Jose took care of my concerns in a timely manner. Super professional and cordial towards customer. Will return for future servic service advisor. But Jose took care of my concerns in a timely manner. Super professional and cordial towards customer. Will return for future service needs. Thank you and appreciate your help. More

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The service adviser (Amiel) and Manager (Jose) ar great to work with. Very accommodating to customer needs. Alwasy flly explained what was happening and why. All other personnel in dealership ae very pl to work with. Very accommodating to customer needs. Alwasy flly explained what was happening and why. All other personnel in dealership ae very pleasnat and interactive. More

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Do anything that you can to avoid having your car serviced at this location. My car was scheduled for service to repair a sticking blinker (2020 x5 M501) under warranty. In the meantime a water pump serviced at this location. My car was scheduled for service to repair a sticking blinker (2020 x5 M501) under warranty. In the meantime a water pump broke and the car had to be towed to the dealership for repair. Apparently the water pump damaged a cover and the whole engine had to be pulled out and multiple pieces ordered from Germany. They did so and repaired the engine, I called every few days to check on status and remind them of the blinker issue for which the car would have been there for at this point regardless. They called me to let me know the car was ready for pickup, I asked about the blinker and got a "whoops - no it hasn't been addressed". They then had to order a new part from Germany once again to repair (my car was in the shop for over two months). I just went to pick it up on Saturday and while the blinker has been replaced, it is still sticking and when I got home I realized that someone removed the spare tire! (water pumps and blinkers have nothing to do with tires last I checked). I have been reaching out to management for the last two days and have no response or resolutions. More

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Good service, delivered timely and as promised. Easy to schedule, everything went as is always should be. Easy to schedule, everything went as is always should be. More

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Thank you so much Jose and Amiel for excellent service, top notch communication, and quickly assisting with getting my car repaired. I would definitely return here for future service and I would absolutely top notch communication, and quickly assisting with getting my car repaired. I would definitely return here for future service and I would absolutely recommend them to anyone I know. More

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I had a great experience with Herb Chambers BMW of Medford Service Deparment. They did an oil change and a thorough inspection. Jose did a great job on intake and communicating throughout the proces Medford Service Deparment. They did an oil change and a thorough inspection. Jose did a great job on intake and communicating throughout the process. More

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This was my first visit at Herb Chambers in Medford, and I had one of the best experiences in this dealer ship. Great job goes out to everyone! Thank you. I had one of the best experiences in this dealer ship. Great job goes out to everyone! Thank you. More

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I feel like I was taken advantage of. I brought my car in for an oil change and came out with a bill of $1,108.26. Needless to say I will not be returning to the Medford BMW dealer.. I brought my car in for an oil change and came out with a bill of $1,108.26. Needless to say I will not be returning to the Medford BMW dealer.. More

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Team went out if their way to make things right after the issues during my first visit were not fixed. issues during my first visit were not fixed. More

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Jose has been challenging to work with form the begining. He has been pushy, arrogant and has spoken down to me from the beginning. He has consistantly reframed both the conversations and interactions we h He has been pushy, arrogant and has spoken down to me from the beginning. He has consistantly reframed both the conversations and interactions we have had as somehitng which they were not. He has continued to stand in way of resolving my service issues - even after I solicited a thrird party opinion - stating that they have little responsibility for failing parts and unresolved issues, nw that I am $4000 into a repair. The bullying and lack of interest in really helping me resolve these service issues and safety issues have made me take my unresolved and undrivable car elsewhere. Jose's condescending attitude isn't doing BMW or Herb Chambers any favors - (and yes, we have purchased a car from Herb Chambers)... More

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