Jose Rivera

Jose is amazing! He has the best customer service skills. He kept in communication while also coordinating the repair with my insurance company. He has the best customer service skills. He kept in communication while also coordinating the repair with my insurance company. More

by jbreedon Verified Customer Verified Customer

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This dealership was very honest, fair, and straightforward with their pricing. I am very satisfied with them. straightforward with their pricing. I am very satisfied with them. More

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Excellent work and great job 10/10 Nice hospitality great worker they clean the car after they work on it they do their job and know what to do Thank you bmw of gainesville great worker they clean the car after they work on it they do their job and know what to do Thank you bmw of gainesville More

by Husain Verified Customer Verified Customer

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Timely service and professional service front desk. Excellent functioning car after service. Proactive reminder from very personal member of your service dept. Only limitation- she need to have someon Excellent functioning car after service. Proactive reminder from very personal member of your service dept. Only limitation- she need to have someone step in during lunch please. More

by t_s_wen Verified Customer Verified Customer

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Great dealership, very clean, easy to work with, super accommodating, and the work was done efficiently. accommodating, and the work was done efficiently. More

by kcox413 Verified Customer Verified Customer

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Excellent service at BMW Gainesville; knowledgeable staff, timely repairs, and a seamless overall experience. Highly recommended! staff, timely repairs, and a seamless overall experience. Highly recommended! More

by daniel.o.salazar Verified Customer Verified Customer

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Always a good experience here, even though they ‘forgot’ to tell me my repairs are covered by warranty, and gave me a quote instead. Glad I checked! to tell me my repairs are covered by warranty, and gave me a quote instead. Glad I checked! More

by aimana15 Verified Customer Verified Customer

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I was visiting Gainesville an d it was raining. While driving through town my driving side wiper blade came off of my car. I searched for a found BMW of Gainesville and pulled up at the location. I While driving through town my driving side wiper blade came off of my car. I searched for a found BMW of Gainesville and pulled up at the location. I walked in and was acknowledged as soon as I walked in the door. Jose was very pleasant and helpful. He took my vehicle to the back where they tried the salvage the blade that I had and put it back on. He told me if it popped off again to come back. Well I got down the road a little bit and it popped off again so I went back. Jose helped me again and got me pricing information and everything that I needed to get my wipers replaced. The wait was not long and they were able to get me in and out very quickly. The facility was very clean and nice. Everyone I encountered was very nice and respectful! Thank you BMW of Gainesville for great service and for being so kind! More

by Vemorris76 Verified Customer Verified Customer

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They were kind and professional. My new car was well taken care of. The car was washed for me, as well My new car was well taken care of. The car was washed for me, as well More

by krmarquis Verified Customer Verified Customer

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The service center representative was very professional and kind. As well as the young man that took my keys and greeted me as I walked in. Also another gentleman that was restocking the coffee and snacks and kind. As well as the young man that took my keys and greeted me as I walked in. Also another gentleman that was restocking the coffee and snacks was welcoming. My only complaint was the front desk receptionist that took my call before my appointment. I was advising her that I would be 10 minutes late. At that point, she insisted that I reschedule because there was no room available. I asked to speak with my representative. She said he was busy and would tell him to give me a call. I never received a call, but I still got to my appointment in time coming from Ocala. I asked the representative if was he notified of my memo to call me back and he stated “no.” Unfortunately I believe that the front desk receptionist was overall rude; and unwilling to help, plus she was not completely honest. Once I arrived, her demeanor was not friendly. She seemed careless and unapproachable. I’m unsure if the receptionist is this way with the array of customers that frequent BMW. I’m hoping that on my next visit it will be more pleasant. Thank you Gainesville BMW. More

by BRIGHTDAYS83 Verified Customer Verified Customer

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