Joseph Overby | Page 2
Service Advisor
Panama City Toyota
959 West 15th Street
Panama City, FL 32401
393 Reviews
Write a Review393 Reviews of Joseph Overby
April 25, 2024
Joseph was professional through the entire process, keeping us informed of the results of the brake inspection. We were pleasantly surprised of the quick turnaround and same day service. Job well done keeping us informed of the results of the brake inspection. We were pleasantly surprised of the quick turnaround and same day service. Job well done by all involved. More
April 20, 2024
1. I provided my phone number when I scheduled my service online. I provided the same phone number when I dropped my vehicle off. I never heard back from them all day so when I called, they said th service online. I provided the same phone number when I dropped my vehicle off. I never heard back from them all day so when I called, they said they tried to contact me multiple times without success. As it turns out, they pulled my daughter's old phone number from their system and were trying that. What's the use of providing a phone number both online and when I drop it off if you are just going to pull some other number from your system? 2. When I showed up the next morning to pick up my vehicle, it was unlocked. Therefore, it had been sitting in your lot all night, unlocked, with a bunch of my tools in the back seat. 3. They needed to access something behind my glove box. When I picked up the vehicle, all contents from my glove box were on the floor, along with 3 screws from the glove box they forgot to reattach. 4. The service appointment was for an airbag issue. They said they found a bunch of other things that needed attention. When I asked for list along with estimates for each, here are the descriptions and estimates I received - Brake Concern: $1200 - Steering Concern: $1500 - Noise when turning: $1668 - Driveability: $800 - Engine oil leaks: $695 What kind of descriptions are those? Seriously???? If I can't trust you with simple stuff like this, why would I trust you to work on my vehicles? Joseph was very patient and accommodating with my questions though. More
April 19, 2024
Service is great and fast they got my car in and out hours before my appointment hours before my appointment More
Other Employees Tagged: Reid Wynn, Chris Schmidt, Trey Miller, Thomas Montgomery, Matt Rowe, Patric Tansey
April 18, 2024
I have always had great service from Panama City Toyota. However, this past experience was below expectation. I ordered a certain type of tires when I made my appointment to get new tires. When the servi However, this past experience was below expectation. I ordered a certain type of tires when I made my appointment to get new tires. When the service was complete, I was disappointed to find that they they replaced my old tires with the same model tires and did not provide the tires I ordered. I do not fault the service rep. The person who made the appointment and took my tire order did not enter the correct information into the system. More
April 15, 2024
I have been very satisfied with my experiences at Panama City Toyota. Service appointments are very efficient, and the parts department has always been helpful and friendly. Special shout out to Joseph Ov City Toyota. Service appointments are very efficient, and the parts department has always been helpful and friendly. Special shout out to Joseph Overby in Service, Josh Rogers in Parts and Garrett Barker in Sales. More
Other Employees Tagged: Josh Rogers, Garrett Barker
April 02, 2024
As always, great service and great work! ! The people behind the Toyota name are just as dependable as the car it’s self!! ! The people behind the Toyota name are just as dependable as the car it’s self!! More
Other Employees Tagged: Chris Watson, Kody Clemmons
April 01, 2024
Panama City Toyota was able to schedule my vehicle for service on short notice. Staff was friendly and treated me as a valued customer. service on short notice. Staff was friendly and treated me as a valued customer. More
Other Employees Tagged: Chris Schmidt, Trey Miller, Thomas Montgomery, Matt Rowe, Patric Tansey