Josh Bruce
Josh Bruce at Ken Ganley Toyota Pittsburgh

Josh Bruce

Assistant Service Manager

Ken Ganley Toyota Pittsburgh

1110 Clairton Boulevard
Pleasant Hills, PA 15236

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4.8
440 Reviews

Dealership Experience

7 yrs, 1 mo

4.8

440 Reviews

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440 Reviews of Josh Bruce

November 18, 2025

Dealership Rating
Employee Rating

Everyone is so nice and friendly. They are very knowledgeable. And they make a person comfortable. They are the 👌 More

by AJOHNSON46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Steve Sylvis

November 18, 2025

Dealership Rating
Employee Rating

Great experience and the oil change package saves both time and money. Thankful they can fit me in at short notice often. More

by jasonandjentyson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Steve Sylvis

November 17, 2025

Dealership Rating
Employee Rating

The Service Department at times is very hard to reach. A number of times I’ve called & the phone rings & rings. A couple times a female answers & I tell her my dilemma & she just puts me back in to the ph More

by WEJO448
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gary Fritch, Jared Fleming

Nov 17, 2025

Ken Ganley Toyota Pittsburgh responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

November 17, 2025

Dealership Rating
Employee Rating

It was a fantastic journey. You took excellent care of me from the man that signed me on and led me over to your comfortable area to relax and wait for my car to be worked on wa More

by CZROMAN
Recommend Dealer
Yes

Other Employees Tagged: Josh Bruce

Nov 18, 2025

Ken Ganley Toyota Pittsburgh responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

November 15, 2025

Dealership Rating
Employee Rating

In for a recall repair In service on time. Agent answered questions and let me know approximately when my vehicle would be ready. More

by ORANGESETTER27
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Steve Sylvis

Nov 15, 2025

Ken Ganley Toyota Pittsburgh responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

November 14, 2025

Dealership Rating
Employee Rating

Tried to rip me off. Telling me I needed work done when nothing was wrong with what you wanted to replace. Estimated to me it would cost $5,000.00 to repair. Got repairs More

by JOHN_SHURINA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Steve Sylvis

Nov 16, 2025

Ken Ganley Toyota Pittsburgh responded

Hello, thank you for your feedback. We are sorry that your experience at Ken Ganley Toyota Pittsburgh did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

November 12, 2025

Dealership Rating
Employee Rating

Josh was very nice as usual. Had dealt with him on previous service calls with my RAV 4 More

by dwagenhofer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 13, 2025

Ken Ganley Toyota Pittsburgh responded

Thank you for choosing Ken Ganley Toyota Pittsburgh. Your feedback and rating mean a lot to us. We're glad Josh was able to help, and we hope to see you again!

Nov 16, 2025

Ken Ganley Toyota Pittsburgh responded

Hi, we really appreciate your feedback! Feel free to reach out to us if you need anything. Have a wonderful day.

November 11, 2025

Dealership Rating
Employee Rating

Great service and didn’t have to wait too long,convenient hours for the customer More

by DKGRAFFAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 11, 2025

Ken Ganley Toyota Pittsburgh responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

November 09, 2025

Dealership Rating
Employee Rating

I brought my Toyota Corolla Cross for an inspection and oil change. My front seat needed adjusted and he showed me how to do that. I also had my car washed after the inspection was completed. More

by DAISY50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Steve Sylvis

Nov 09, 2025

Ken Ganley Toyota Pittsburgh responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ken Ganley Toyota Pittsburgh. We look forward to having you as one of our valued customers for many more years to come!

November 07, 2025

Dealership Rating
Employee Rating

Great service department with great service adviser who helped me with radio questions on how to remove unwanted station presets More

by BOSCO0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 07, 2025

Ken Ganley Toyota Pittsburgh responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

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