Josh Heaton

I wanted to say thank you to Mr. Dolphus West who is a great salesperson who helped me and was very courteous, professional, and a overall great person who helped me get the car that Dolphus West who is a great salesperson who helped me and was very courteous, professional, and a overall great person who helped me get the car that I wanted and made it less stressful. More

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Even though Josh Headen responded to all my questions the responses were not overly satisfactory in my opinion. NOW since they have not paid the Nissan Rogue off that I traded in a month ago, I had a paymen responses were not overly satisfactory in my opinion. NOW since they have not paid the Nissan Rogue off that I traded in a month ago, I had a payment for a vehicle I no longer own come out of my bank account. No one said this was a possibility. I called and spoke to Richard Broadway in Finance on 11/24 and he said they had just received the title and would have sent the check out to pay off the Rogue. After all is said and done the Corporate office would have to repay me the amount drafted out of my bank account. I asked if this could take up to a month and he said he hoped not, but he could not say yes or no. So I am paying for a vehicle I don't have and have not had since 10/28/23. I don't know about you but I need my money. Those funds were earmarked for bills, not an erroneous Nissan vehicle payment, especially this time of year. I feel like all I do is get the run around and appeased enough to keep me quiet. Not happy. More

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Awesome purchase experience! No pressure whatsoever. The whole team at Hall Nissan went out of their way to get the exact pathfinder we wanted. I cannot thank them enough. I No pressure whatsoever. The whole team at Hall Nissan went out of their way to get the exact pathfinder we wanted. I cannot thank them enough. I need to add, we wanted a Pathfinder with specific options. It was not available locally. The Hall Nissan team, starting with Dolphus, went out of their way to locate the exact one we wanted. Someone called it a unicorn. :) Thanks to Joel in Finance for the pleasant experience as well. More

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Bought out my lease and the finance manager “completed” the processing paperwork however a month has gone by and the DMV has received nothing and my bank has yet to get the title. On top of it, the guy nev the processing paperwork however a month has gone by and the DMV has received nothing and my bank has yet to get the title. On top of it, the guy never gave us back our registration. We have called and never get a legit response. More

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7/20/21 bought a 2022 Pathfinder8/5: Thursday truck 7/20/21 bought a 2022 Pathfinder 8/5: Thursday truck broke down. Tow truck came and dropped off at dealership. Service team gave me an Altima as loan 7/20/21 bought a 2022 Pathfinder 8/5: Thursday truck broke down. Tow truck came and dropped off at dealership. Service team gave me an Altima as loaner. I asked for a SUV Didn’t have anything else and wouldnt do anything about it. 8/6: Friday got no response on status so we went in dealership to inquire. At that point it has still not even been put in the garage because the mechanics couldn’t get it started or even put it in neutral. By 5 PM they jacked it up on rollers and pushed it into the garage. I was still told that I would have to speak to the sales department in order to get a different vehicle loaner. Sales manager said for service team to call enterprise rental and get me a car which was a Chrysler minivan that I could pick up Saturday morning. 8/7: Saturday I went to enterprise to pick up a loaner vehicle and asked for an SUV. They gave me a Dodge Durango and asked for a $50 deposit. I told them no deposit so they settled for one dollar. 8/9: Monday Chris and I went to the dealership to speak to the sales manager that sold us the vehicle and we explained that we wanted to swap and get a replacement vehicle. We were there from 3 to 5:30 PM haggling with no resolution. They offered us two separate quotes where they would charge us an extra $4000 and we would have to apply for another loan for a replacement vehicle. 8/9 called Manufacturer customer affairs 8/10: called manufacturer again after 24 hours to inquire on status of case. A regional specialist will call me today. 8/10: Nissan as a manufacturer will review my case. They will evaluate the account and determine if there is a need for a re-purchase or replacement. This may take up to 10 days to review the case. between then and now, 8/30/21 i have been in 3 temporary rentals becuase nissan wanted me in a Nissan brand vehicle. i have spent a multitude of documented hours between the bank where my loan is, the arbitration center, and the dealership picking out replacement Pathfinders. i have been given the dealership's word TWICE on two vehicles, even so far as to reporting the new VIN to my bank as a change in collateral. today your dealership sold my truck again. i want to be contacted. More

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Richard was excellent to work with, he meet every need and expectation I had! I will definitely refer and buy from here again. Great job! and expectation I had! I will definitely refer and buy from here again. Great job! More

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I would like to thank Josh and his service team for providing excellent customer service last week. I recently purchased a used vehicle from Hall. A few weeks after my purchase, I experienced some mech providing excellent customer service last week. I recently purchased a used vehicle from Hall. A few weeks after my purchase, I experienced some mechanical issues. Josh and his team repaired my vehicle free of charge and provided me a free loaner vehicle while my car was being serviced. I greatly appreciate their efforts and their dedication to providing excellent customer service. Thank you! Scott C. More

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The greatest Dwyan is the most generous person I have met at the dealership. Anytime I have an issue he is there to help fix my problem almost immediately. If he c Dwyan is the most generous person I have met at the dealership. Anytime I have an issue he is there to help fix my problem almost immediately. If he cannot fix my issues he makes sure to get in contact with someone who can. He is also great with follow-up. I could ask for a better person to help me. More

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