Josh Parker

BUYER BEWARE - What a horrible experience! !! We are a family of Covert customers but Friday you lost our business FOREVER! My son came to an agreement on one of your trucks, advised he was g !! We are a family of Covert customers but Friday you lost our business FOREVER! My son came to an agreement on one of your trucks, advised he was going to his bank to get the funds and the sale associate called, as he was pulling in the parking lot, that the manager had just sold the truck. What an awful way to treat customers! They should not receive any stars More

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This place is solid. Buying from Covert was exactly what I wanted when I was looking for a new car. Sales staff was friendly, they helped me get what I wanted at a reason Buying from Covert was exactly what I wanted when I was looking for a new car. Sales staff was friendly, they helped me get what I wanted at a reasonable price, and they didn't push me into something I didn't ask for. Jenna Gill was responsive, knowledgeable, and genuinely fun to work with. I'd buy from them again in a heartbeat. Lorenzo and Josh were also super helpful and made me feel like my questions mattered. Definitely recommend. I'll be back. More

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***Bait & Switch***Do not give your business to this dealership. We paid a down payment, price confirmed and finance rate locked in. Once I got on site to pickup the vehicle after a 4 hour drive, th dealership. We paid a down payment, price confirmed and finance rate locked in. Once I got on site to pickup the vehicle after a 4 hour drive, they stated they sold the truck. Josh Parker General Sales Manager would not honor our agreement and lied that the truck was actually sold. It was relisted for a higher price and they were still taking inquiries and telling customers it was available the next day. We have contacted the General Manager Stephen Hamilton and received no reply. It seems they simply do not care. DO NOT TRUST COVERT FORD More

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We stopped by on a Sunday afternoon to see if they had any used Suburbans. They had only one but I liked it so we test drove it. Tried to make a deal on it but the mileage was too high for the bank to pic any used Suburbans. They had only one but I liked it so we test drove it. Tried to make a deal on it but the mileage was too high for the bank to pick up the note so we were shown (pics on a phone) one that was a year older but mileage was low. It was getting late so we agreed to come back the next day (Monday). They couldn't find the Suburban, turns out it was out on loan & they had to get it back. That took half the day. They were working the deal & we hadn't even seen or driven the vehicle. The salesman that was helping our salesman presented us a "We Owe" & when questioning him since we hadn't even test drove yet he stated "trust me, there's nothing wrong with it". That was our mistake. Shortly after that the finance guy calls us back to do the paperwork. WE HADN'T EVEN TESTED DROVE IT, YET! We were still waiting for them to get it back from whomever they loaned it to. Eventually we got to drive it. It's very nice drives well, has low mileage & every bell & whistle so we say yes to the deal. Do all the paperwork & now it's ours. It's now closing time for Service. They still want to do a safety check, change oil, etc. so we are asked to come back the next morning with the promise it would be first in line due to the SOLD sign. Oh, I had a trade in & since they are so fast with the paperwork it is now a loaner which gets loaned to us until the "new" one is ready. We show up the next morning about 11:00 & they still haven't gotten it ready. We left to do errands & called about 2 & we are told it wouldn't be ready until Friday or Monday!!! This is on a Tuesday! We went back to dealership & I spoke with the General Sales Mgr. He straightened it out & we got the car finally. On the way home we notice an intermittent vibration that wasn't there when we test drove it. Go back a couple days later (when I have the time) & Salesman Helper says it's our problem now. This is the 4th vehicle we have bought from Covert Hutto but you can bet it will be the last. Service after the sale has always been poor. Caziel was our original salesman & he is awesome but still learning the job. Ruben was helping him. More

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