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Juan Diaz
Juan Diaz at Midway Dodge

Juan Diaz

Service Advisor

Midway Dodge

4747 S Pulaski Rd
Chicago, IL 60632

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4.2
10 Reviews
4.2

10 Reviews

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10 Reviews of Juan Diaz

June 06, 2026

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Employee Rating

I saw the car I wanted on their website. I stopped in and met with Jimmie. I told him the car I saw on the website. He said, 'Let's get this done. I'm gonna get you approved today. He did ex More

by seancollins1967
Recommend Dealer
Yes

Other Employees Tagged: Juan Diaz

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June 02, 2026

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Salvador is very friend person. He explain about promotions and discounts. Mechanic did a excellent job and got me out in a reasonable time. More

by xlouiex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Santiago Rosales, Agustin Ibarra

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Jun 02, 2026

Midway Dodge responded

Hello! Thank you for the AWESOME REVIEW! It is our duty to provide the very best customer service!

June 02, 2026

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Employee Rating

I knew the car I wanted. I saw it on their website. Jimmie said he was gonna get me approved for the car I wanted. I left with the car I wanted More

by seancollins1967
Recommend Dealer
Yes

Other Employees Tagged: Juan Diaz

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May 24, 2026

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Employee Rating

Nice,cozy and friendly environment Nice,cozy and friendly environment and the people were very funny Nice,cozy and friendly environment and the people were very funny and the service was good More

by cortney.nstephenson
Recommend Dealer
Yes

Other Employees Tagged: Juan Diaz

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May 26, 2026

Midway Dodge responded

HI! Thank you very much for the awesome review. We do our best to give everyone a 5 STAR friendly service expirience! See you back at your next routine service!

May 10, 2026

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I stopped in to look at a Jeep Grand Cherokee, Jimmy Chen, the salesman, assisted me along with Dane. Jimmy said he would get me approved along with a decent monthly note. He did exactly that More

by seancollins1967
Recommend Dealer
Yes

Other Employees Tagged: Juan Diaz

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May 09, 2026

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Employee Rating

Daughter had 9am appointment for oil change she didnt get out till almost noon. Asked service manager to call me and he refused. More

by blp20058
Recommend Dealer
No

Other Employees Tagged: Juan Diaz

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May 10, 2026

Midway Dodge responded

Hello Bruce, I’m very sorry to read your review. However I would like to offer some clarification on this issue. We did speak via email and I informed you I was in a meeting and that I couldn’t call you at that particular time you wanted me to call you, then you started calling the store and yelling at my staff as well as your daughter leaving the shop and screeching her tires as she pulled out. As I explained to you previously her vehicle oil change order was generated at 8:59am and the invoice when it was completed was generated at 10:12am and that’s when she left, not at noon as you claim. I also informed you we are not an Express Oil Change Dealership and also do not take appointments for oil changes, they are first come first serve and since we open at 8:00am there was already two oil changes in front of her vehicle. I even stated that I completely understood the frustration that you felt and I did want to help you. I even extended you another $50.00 off coupon for your next service along with a free tire rotation to which you declined.

May 11, 2026

Midway Dodge responded

Hey Bruce, Here is my exact email to you for transparency: "Good morning Bruce, I have been in meetings all morning and have another one at 12:30. I do apologize for the phone system not being up to par, I will have that looked into asap by my IT department. However, I was notified by my staff and the staff in sales that there was a complaint about the length of time the vehicle was here for a oil change. The vehicle oil change order was generated at 8:59am and the invoice when it was completed was generated at 10:12am. We are not a Express Oil Change Dealership. We also do not take apointments for oil changes, they are first come first serve and since we open at 8:00am there was already two oil changes in front of your vehicle. However, I understand the online system and the call center reps still scheduled it. This is not the process and it has since been corrected and the system will now not allow oil changes to be scheduled. Having any appointment is the time to write the vehicle up and take it in. It does not mean there is someone ready to work on that vehicle right then and there. I completely understand the frustation that is felt and I do want to help you because of the mix up. I am willing to extend you another $50.00 off coupon for your next service along with a free tire rotation." Also, here is your email in response: "Ok. So. No problem. You won't call got it. Its not cut and dry as that email. Well just never do business with your dealership again." There was no ball dropped, there was no "horrible customer service" also I feel as though my intial email reaching out to you was professional and straight to the point. With that being said, We at Midway Dodge hope your vehicle is doing well.

May 11, 2026

blp20058 responded

I never asked for a particular time for you to call. Again I totally disagree with your time table. The service receipt i have conveniently has no time stamp. But what I do have is the receipt when she paid. That shows it was almost 12 noon. So 3 hours for an oil change. Is unacceptable. With appointment or not. ALL YOU TRIED TO DO WAS DENY SHE HAD AN APPOINTMENT. (We don't set appointments for oil changes you said) When we gave the name of person who set appointment it is stateed "oh he's off that day". You can make all the stuff up more in your response but the truth is Exactly as I said it. Your customer service is horrible. We were upset, I requested to speak to you and you were more unprofessional then the service team. I understand people being busy, but instead of the horrible email you sent you could have called after. But never did. So your dealership drops the ball and I'm supposed to just accept your offer. No because with that offer of another gift card we would have to cone back. THAT WE WON'T DO! WITH THIS SAID. I'm done with Midway Dodge service or anything else. My previous reviews I was happy with buying car. If a review can't be honest then don't request them as a company.

May 11, 2026

blp20058 responded

Listen. No need to rehash this. Were done with your dealership. Period. Mainly because of you and how you keep dragging this out. You won't even acknowledge what your dealshipbwas wrong. You try to put it on us. Bye.

April 03, 2026

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Employee Rating

I enjoyed the dealership you guys did an awesome job on my road change I will to everybody about the great services you got thank you More

by Ntnowens
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: ANDREW SCHLOSSER, Santiago Rosales, Agustin Ibarra

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Apr 03, 2026

Midway Dodge responded

THANK YOU FOR BEING A VALUED MIDWAY DODGE CUSTOMER! WE WILL SEE YOU AT THE NEXT SERVICE!

April 02, 2026

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Employee Rating

The technician was good, and informative. I wish I could say the same with just about everyone else I dealt with. The salesman I bought the car from would tell me one thing but wrote down som More

by j.p.10181
Workmanship
Service Time
Recommend Dealer
No
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Apr 02, 2026

Midway Dodge responded

Hello, I am sorry to hear about your recent visit. I thank you for the positive review on Juan. I hope you reach out to your salesman and sales manager to get your issue resolved. We appreciate you as a valued customer and we would like to help.

March 20, 2026

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Employee Rating

Well it was a long wait period but other than that everybody was kind courteous and respectful More

by ricocharleston80
Recommend Dealer
Yes

Other Employees Tagged: Juan Diaz

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Mar 20, 2026

Midway Dodge responded

Hi! Thank you for sticking with us when times get busy! Thanks for being a valued Midway Dodge customer!

March 16, 2026

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Employee Rating

They did a great job getting me financed and getting a car but when I went and picked it up, it was supposed to be ready by 12:30. I didn't end up leaving the dealership till like 330+ they told me it was More

by utley.dalesr
Recommend Dealer
No

Other Employees Tagged: Juan Diaz

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Apr 03, 2026

Midway Dodge responded

Hello, I am sorry to hear about your visit. Please reach out to have you sales rep or sales manager so they can resolve the issue for you. Thanks

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