Juan Diaz
Juan Diaz at Midway Dodge

Juan Diaz

Service Advisor

Midway Dodge

4747 S Pulaski Rd
Chicago, IL 60632

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3.9
17 Reviews
3.9

17 Reviews

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17 Reviews of Juan Diaz

July 18, 2026

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Employee Rating

Agustin kept me in the loop. From the delay in parts arriving to letting me know the morning of their arrival that my vehicle would be ready. He was true to his word, my vertices More

by grlnxdr
Service Price Transparency
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Recommend Dealer
Yes

July 11, 2026

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They keep me updated on the status, provided me comprehensive information. Juan was friendly and very helpful More

by mjpaint70
Recommend Dealer
Yes

Other Employees Tagged: Juan Diaz

Jul 14, 2026

Midway Dodge responded

THANK YOU SO MUCH FOR THE REVIEW! JUAN IS A GREAT PART OF OUR TEAM!

June 28, 2026

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Employee Rating

Juan was able to get my truck checked out sooner than the time given. Appreciate that. My only complaint with him was that he gave me a total 3 times that did not include taxes, AFTER I had already applied More

by geneenrachele
Service Price Transparency
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Recommend Dealer
Yes
Jul 14, 2026

Midway Dodge responded

THANK YOU FOR THE REVIEW! WE ALWAYS STRIVE TO PROVIDE EXCELLENT CUSTOMER SERVICE. ALL MY STAFF HAVE BEEN INSTRUCTED TO PROVIDE ESTIMATES WITH TAXES AND SHOP SUPPLIES SO YOU WILL ALWAYS SEE WE ARE TRANSPARENT!

June 27, 2026

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Great customer service attended to all my needs very satisfied very happy with my car! They are the best!! More

by Deanna.hunt
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Jul 14, 2026

Midway Dodge responded

THANK YOU SO MUCH FOR THE GREAT REVIEW!

June 23, 2026

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They sold to my wife a vehicle that was involved in a crash and didn't let us know , carfax was unavailable . I found it was in the accident, because the wipers bottle was all destroyed inside the hood More

by chaidez_ramona
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: ANDREW SCHLOSSER, Santiago Rosales, Agustin Ibarra, John Franko, Eric Robles , Don't know they're names

Jun 23, 2026

Midway Dodge responded

Please contact your salesman and sales manager to rectify this situation. Thanks.

June 19, 2026

Dealership Rating
Employee Rating

Quick and easy to schedule and fast working and was Always in contact very professional More

by calbarran9742
Service Price Transparency
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Recommend Dealer
Yes
Jun 19, 2026

Midway Dodge responded

Great to hear it! Thank you for your business!

June 16, 2026

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We weren’t treated right. There were a lot of things that weren’t discuss before we signed the contract. Also the truck had a lot of issues and we have to take it down to the More

by adolfogrc7
Service Communication
Recommend Dealer
No
Jun 24, 2026

Midway Dodge responded

Hello Adulfo, You brought up issues to Midway Dodge, and every one of those issues were taken care of in a prompt and timely manner. You are a business owners, respectively, we responded immediately to your concern and made everything right. We ask that you update your review to reflect our responsiveness to your concerns. Thanks, Midway Dodge Management

June 16, 2026

Dealership Rating
Employee Rating

I ask for a warranty , I had to the management to get one . My truck still acting up More

by sabrinadavis919
Recommend Dealer
No

Other Employees Tagged: Juan Diaz

Jun 17, 2026

Midway Dodge responded

Hi there. Any repairs that are purchased using factory parts carry a 2 year unlimited mile warranty at any Chrysler Dodge Jeep Ram store nationwide. That comes standard from the manufacturer. I am sorry you are having experiencing issues with your vehicle. I would like to hear more about what’s going on. Please contact me at andrew@midwaydodge.com, or call the store and ask for Andrew, the Service Director, so we can resolve your issue that you are having.

June 15, 2026

Dealership Rating
Employee Rating

Excellent always a Great experience Great Customer always gives me a great experience and Juan Diaz was Awesome ?? More

by lashawnms
Recommend Dealer
Yes

Other Employees Tagged: Juan Diaz

Jun 16, 2026

Midway Dodge responded

Was he? JUST KIDDING! Juan is AWESOME! Thanks for being a Midway Dodge Customer!

June 02, 2026

Dealership Rating
Employee Rating

Salvador is very friend person. He explain about promotions and discounts. Mechanic did a excellent job and got me out in a reasonable time. More

by xlouiex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 02, 2026

Midway Dodge responded

Hello! Thank you for the AWESOME REVIEW! It is our duty to provide the very best customer service!

1

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