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Santiago Rosales

Overview Reviews (15) Inventory (177)

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Santiago Rosales

Service Advisor

Midway Dodge

4747 S Pulaski Rd
Chicago, IL 60632

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4.4

15 Reviews

Overview Reviews (15) Inventory (177)

4.4

15 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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15 Reviews of Santiago Rosales

June 02, 2026

Dealership Rating

Employee Rating

Salvador is very friend person. He explain about promotions and discounts. Mechanic did a excellent job and got me out in a reasonable time. He explain about promotions and discounts. Mechanic did a excellent job and got me out in a reasonable time. More

by xlouiex

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Juan Diaz, Agustin Ibarra

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Jun 02, 2026 -

Midway Dodge responded

Hello! Thank you for the AWESOME REVIEW! It is our duty to provide the very best customer service!

May 17, 2026

Dealership Rating

Employee Rating

Got my vehicle serviced in less than an hour. Service tech was able to recommend a service package that fit my needs. Service tech was able to recommend a service package that fit my needs. More

by jorgegarcia12362

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Agustin Ibarra

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May 30, 2026 -

Midway Dodge responded

Thank you very much for the kind review! Just remeber we are here for you and anything you need!

April 24, 2026

Dealership Rating

Employee Rating

Need a rental car partner or loaner cars, at the very least, shuttle service if you are going to keep a car more than a day least, shuttle service if you are going to keep a car more than a day More

by marionapenn

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

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Apr 27, 2026 -

Midway Dodge responded

Hello. Thank you for your review. At this time we do not offer rental vehicles, loaner cars, or shuttle service. Rental vehicles can be obtained from rental companies such as Enterprise, Hertz, etc at the customer's expense and then submitted to Stellantis for reimbursment while the vehicle is still under warranty. Also, while your vehicle was in the shop, we did a courtesy shuttle for you more then once. This is something we do not normally do. We hope that everything with your vehicle is going well.

April 08, 2026

Dealership Rating

Employee Rating

Very friendly staff and very helpful. My wait time was very little. Very professional staff. My wait time was very little. Very professional staff. More

by PETEQUIROZ16

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Santiago Rosales

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Apr 08, 2026 -

Midway Dodge responded

Thanks for the review Pete! We are happy to have you as a valued customer.

April 03, 2026

Dealership Rating

Employee Rating

I enjoyed the dealership you guys did an awesome job on my road change I will to everybody about the great services you got thank you my road change I will to everybody about the great services you got thank you More

by Ntnowens

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: ANDREW SCHLOSSER, Juan Diaz, Agustin Ibarra

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Apr 03, 2026 -

Midway Dodge responded

THANK YOU FOR BEING A VALUED MIDWAY DODGE CUSTOMER! WE WILL SEE YOU AT THE NEXT SERVICE!

April 03, 2026

Dealership Rating

Employee Rating

Very knowledgeable about everything. A friendly caring guy.. Actually shows concern about my vehicle. Good experience A friendly caring guy.. Actually shows concern about my vehicle. Good experience More

by lashaundasmith16

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Santiago Rosales

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Apr 03, 2026 -

Midway Dodge responded

Hello! Thank you so much for the review on Santiago! We look forward to seeing you on the next visit!

March 29, 2026

Dealership Rating

Employee Rating

Great service. Great explanation of the services provided. Overall a great experience . Staff was very professional. Great explanation of the services provided. Overall a great experience . Staff was very professional. More

by larazavalaerika

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Santiago Rosales

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Mar 30, 2026 -

Midway Dodge responded

AWESOME! Thank you for the GREAT review! It was our pleasure.

March 27, 2026

Dealership Rating

Employee Rating

Very bad experience got sold a dream turned out a nightmare Very bad experience got sold. A dream turned out a nightmare got treated like a liar, wasted so much of my time. nightmare Very bad experience got sold. A dream turned out a nightmare got treated like a liar, wasted so much of my time. More

by Jkwmartinez.5

Verified Customer

Recommend Dealer

Other Employees Tagged: Santiago Rosales

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Mar 27, 2026 -

Midway Dodge responded

Hello, I am very sorry to hear you had a negative experience at Midway Dodge. Please contact your Sales Rep or Sales Manager so they can assist you in finding a remedy for your experience. Thanks, Midway Dodge Management

March 26, 2026

Dealership Rating

Employee Rating

Okay ? ? I feel safe going to the dealer get my car fix. Santiago has been very helpful. He is a very good honest person. You should be happy to have him on ? I feel safe going to the dealer get my car fix. Santiago has been very helpful. He is a very good honest person. You should be happy to have him on your team More

by beatriz_cervantes

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Santiago Rosales

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Mar 27, 2026 -

Midway Dodge responded

Thank you for sharing you review! Santiago is a HUGE part of our service team value him greatly. We hope to see you in the future!!!

March 24, 2026

Dealership Rating

Employee Rating

I like the work they do there at the shop and I would definitely return again. definitely return again. More

by liliestrada08

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Mar 24, 2026 -

Midway Dodge responded

Thank you for sharing you review! We hope to see you in the future!!!

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