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Judy Deems

Overview Reviews (320) Inventory (271)

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Judy Deems

Service Advisor

DCH Wappingers Falls Toyota

1349 Route 9
Wappingers Falls, NY 12590

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4.8

320 Reviews

Overview Reviews (320) Inventory (271)

4.8

320 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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320 Reviews of Judy Deems

July 19, 2026

Dealership Rating

Employee Rating

In the past. overall good. My recent visit went horribly. The tech didn't tighten the oil drain plug. overall good. My recent visit went horribly. The tech didn't tighten the oil drain plug. More

by MOUNTAINDAV

Verified Customer

Recommend Dealer

Other Employees Tagged: Judy Deems

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Jul 19, 2026 -

DCH Wappingers Falls Toyota responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

July 18, 2026

Dealership Rating

Employee Rating

Been a customer for many years, bought several vehicles there and my son also bought several vehicles there, we keep coming back. there and my son also bought several vehicles there, we keep coming back. More

by Riverdaleelect

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Judy Deems

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Jul 19, 2026 -

DCH Wappingers Falls Toyota responded

Thank you for your continued loyalty over the years! We're honored to have earned the trust of you and your family. We truly appreciate your support and look forward to helping you for many more years to come!

July 15, 2026

Dealership Rating

Employee Rating

Took too long and forgot the mileage sticker. Good service though Waited too long for service Good service though Waited too long for service More

by DAN.SCHNUR

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Judy Deems

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Jul 15, 2026 -

DCH Wappingers Falls Toyota responded

Dan, thank you for sharing your feedback. We’re glad to hear you were satisfied with the service, and we apologize for the longer wait time and missed mileage sticker. We appreciate your patience and will use your comments to help improve your future visits.

July 15, 2026

Dealership Rating

Employee Rating

Great ! !!A pleasure! Great salesman! Great service department! Very accommodating! Would highly recommend to anyone looking for a Toyota !!A pleasure! Great salesman! Great service department! Very accommodating! Would highly recommend to anyone looking for a Toyota More

by tony russo

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Judy Deems

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Jul 15, 2026 -

DCH Wappingers Falls Toyota responded

Thank you for your fantastic review! We’re thrilled to hear you had a great experience with our sales and service teams. We appreciate your recommendation and are grateful for the opportunity to assist you. We look forward to serving you again!

July 15, 2026

Dealership Rating

Employee Rating

I am very satisfied with the maintenance, which was completed in one hour. The service fee is very reasonable. completed in one hour. The service fee is very reasonable. More

by yynngio

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Thomas Hackett, Melissa Tyler, Jason Gasiunas, Mathew Rivera, Lauren Fusaro

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Jul 15, 2026 -

DCH Wappingers Falls Toyota responded

Thank you for your review! We’re glad to hear you were satisfied with the quick service and reasonable pricing. We appreciate your trust and look forward to providing you with excellent service again in the future!

July 12, 2026

Dealership Rating

Employee Rating

Lied about work needed just to upsell. Took the car to another mechanic to confirm the issues there were no issues. Took the car to another mechanic to confirm the issues there were no issues. More

by Loyalty3891

Verified Customer

Recommend Dealer

Other Employees Tagged: Judy Deems

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Jul 12, 2026 -

DCH Wappingers Falls Toyota responded

July 11, 2026

Dealership Rating

Employee Rating

I thought Judy Deems did an excellent job explaining my available options and the maintenance video was very informative available options and the maintenance video was very informative More

by AMPRO4537

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Judy Deems

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Jul 12, 2026 -

DCH Wappingers Falls Toyota responded

Thank you for your great review! We're glad to hear Judy Deems provided clear guidance, explained your options, and helped make your service experience a positive one. We appreciate your feedback and will be sure to share your kind words with Judy. We look forward to assisting you again!

July 11, 2026

Dealership Rating

Employee Rating

Judy Deems was as pleasant and professional as any service representative I have seen. She explained everything, offered a ride if it took too long and checked in regularly with updates. She was outst service representative I have seen. She explained everything, offered a ride if it took too long and checked in regularly with updates. She was outstanding and very helpful More

by Rockywhelan

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Judy Deems

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Jul 12, 2026 -

DCH Wappingers Falls Toyota responded

Thank you for your wonderful review! We're thrilled to hear Judy provided such a pleasant, professional, and helpful service experience. We'll be sure to share your kind words with her. We appreciate your trust and look forward to assisting you again!

July 09, 2026

Dealership Rating

Employee Rating

Dealership personnel very professional and also well kept Very pleasant experience in dealing with staff Very pleasant experience in dealing with staff More

by lwasson791

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Judy Deems

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Jul 10, 2026 -

DCH Wappingers Falls Toyota responded

Thank you for your kind review! We're delighted to hear you had a pleasant experience and found our team to be professional and welcoming. We appreciate your support and look forward to serving you again!

July 09, 2026

Dealership Rating

Employee Rating

Great customer service and early morning appointments are the best I'll definitely be back in December the best I'll definitely be back in December More

by NANANN69

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Judy Deems

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Jul 10, 2026 -

DCH Wappingers Falls Toyota responded

Thank you for your wonderful review! We're glad you enjoyed our customer service and found our early morning appointments convenient. We appreciate your support and look forward to seeing you again in December!

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