Julianna Link | Page 5

Would recommend but be AWARE. Our problem was NOT CORRECTLY DIAGNOSED. Car brought to dealership as problem was same as occurred 2 yrs ago - when Feldman Jeep replaced batt Our problem was NOT CORRECTLY DIAGNOSED. Car brought to dealership as problem was same as occurred 2 yrs ago - when Feldman Jeep replaced batteries (therefore under possible warranty) they did not have staff to check it out, so brought to Monroe. Diagnostics run - told new alternator needed. Opted to take vehicle to our own mechanic for repairs. Upon replacing alternator it was discovered that this was in fact NOT the problem. Upon further investigation, turns out that the grounding cable had broken off. It was actually sparking under the seat. We have photos. Any further questions, concerns - you may contact my husband, Bruce @ 313-363-6338. Thank you Julianna Link was 4-stars. There was just a misunderstanding about the "shop charges" of $15.28, which has been rectified. Not a huge issue. Much more concerned about the mis-diagnosis. Hoping that employees are informed to check the ground wire as a possibility, in the future if other customers experience the same issues (dimming lights / car stalling). More

by patty15 Verified Customer Verified Customer

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Excellent service in a timely manner. Terry did an excellent job resolving my issue in a fast, efficient and professional manner. Highly recommended for dealer service. Terry did an excellent job resolving my issue in a fast, efficient and professional manner. Highly recommended for dealer service. More

by Thor Verified Customer Verified Customer

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The work was great and the time was quick. Staff was very polite and knowledgeable. Staff was very polite and knowledgeable. More

by WALLER44 Verified Customer Verified Customer

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Very satisfied with the service I received from on my visit yesterday. Thank you for your service visit yesterday. Thank you for your service More

by craig.trychel Verified Customer Verified Customer

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Staff was polite and efficient. I was told the wait would be 45 minutes, and it was exactly that. Car always feels zippier after oil change and tire rotation. All in all , I'm happ I was told the wait would be 45 minutes, and it was exactly that. Car always feels zippier after oil change and tire rotation. All in all , I'm happy, feel confident with the service. More

by karenralston160 Verified Customer Verified Customer

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What a great dealership! ! The staff is always helpful and pleasant and the work is always on time and done right. This will be my go to dealership from now on. ! The staff is always helpful and pleasant and the work is always on time and done right. This will be my go to dealership from now on. More

by a66impy Verified Customer Verified Customer

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Had to bring in vehicle several times (over a6 month period) because dealership didn’t have the correct parts in stock for warranty covered repair . period) because dealership didn’t have the correct parts in stock for warranty covered repair . More

by mhmarosi Verified Customer Verified Customer

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Everyone was very friendly and courteous. Estimates were accurate and reasonable on parts and service was completed in a timely manner. Estimates were accurate and reasonable on parts and service was completed in a timely manner. More

by tomdavis443 Verified Customer Verified Customer

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