Tom Swedberg
Tom Swedberg at Hyundai of Wesley Chapel

Tom Swedberg

Fixed Ops Director

Hyundai of Wesley Chapel

27000 Wesley Chapel Boulevard
Wesley Chapel, FL 33544

4.2
6 Reviews
4.2

6 Reviews

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6 Reviews of Tom Swedberg

May 01, 2024

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Employee Rating

This dealership took our money and did not provide what we paid for (new tires). They committed fraud. We did not notice for a month until our tire gauge went off. We had to waste time and gas money goi More

by TRISH1217A
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Recommend Dealer
No

Other Employees Tagged: Justin Crouch , Joe Buscemi

May 02, 2024

Hyundai of Wesley Chapel responded

Sir, this was a case of human error and it was corrected the moment it was brought to our attention. We apologized profusely for the mistake and even refunded you for another tire at your request. You obviously believe this mistake was intentional. I'm very sorry you feel that way, but we know our people and work with them every day, so we are convinced that it was an honest mistake. Again, so sorry your inconvenience.

May 03, 2024

Hyundai of Wesley Chapel responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Sincerely, Fabio Castellon Sales Manager

April 14, 2024

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I was impressed by the clean and comfortable lobby of the dealership. Everyone was friendly and attentive. My salesman, Carlos Carrillo was very professional and attentive to what I wanted in my new vehicle. More

by TENKOALA
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Recommend Dealer
Yes
Apr 14, 2024

Hyundai of Wesley Chapel responded

Thank you for the kind words for Carlos and our sales department! We look forward to sharing your compliments with them. Don't hesitate to let us know if we can further assist you. Sincerely, Jose Gesmondi Service Manager

December 17, 2023

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They waste all your time! They seem understaffed and need to get it together So many reacalls on my vehicle including the xxxx engine They offer all these warranties on your v More

by kristenwal3
Service Price Transparency
Workmanship
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Recommend Dealer
No

Other Employees Tagged: Arthur "AJ" Wilson , Lamar Browne

Dec 18, 2023

Hyundai of Wesley Chapel responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, Kristen, and hopefully, we can get to the bottom of this. Sincerely, Jose Gesmondi Service Manager

November 22, 2023

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Employee Rating

The dealership provided excellent service. Tommy the service manager was outstanding in addressing our needs for the completion of the work as we needed the car to drive to Ft. LAauderale for More

by Lion815
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Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jose Fernandez, Nelson Garcia, Tom Caruso , Lamar Browne, Gary Parnell, Christopher Yates

Nov 23, 2023

Hyundai of Wesley Chapel responded

Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope we can be of assistance again, and truly thank you for your time and business. Have a beautiful day!

November 16, 2023

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Employee Rating

No works was done due the manufacture would not approve it. The Staff I dealt with was great. More

by Brian Hartz
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Recommend Dealer
Yes

Other Employees Tagged: Kristen Beswick

Nov 16, 2023

Hyundai of Wesley Chapel responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Sincerely, Jose Gesmondi Service Manager

November 10, 2023

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Employee Rating

Anthony was extremely kind, patient,, and helpful. He helped with my nail in my tire and found a solution quickly. Excellent customer service, knowledge, and help for my situation. More

by kkemp1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Anthony Rodriguez, Tom Caruso , David Frazier

Nov 11, 2023

Hyundai of Wesley Chapel responded

Thanks for sharing about your experience with Anthony here at Hyundai of Wesley Chapel. We appreciate your business and hope to see you again soon! Sincerely, Jose Gesmondi Service Manager

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