Karla Wilson | Page 2

Low professional customer relations. Carla Wilson was cold and unresponsive to any of our requests. Carla Wilson was cold and unresponsive to any of our requests. More

by Jo Verified Customer Verified Customer

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Karla is awesome ! ! The only time I had a bad experience there was when I worked with another rude gentlemen . I would even send our body shop cars there for service si ! The only time I had a bad experience there was when I worked with another rude gentlemen . I would even send our body shop cars there for service since she is so good. /she took care of my Toyota for me and they don’t even specialize in them . Top notch ! More

by suzanne.storment Verified Customer Verified Customer

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Best service on my vehicle that have ever experienced. Best service advisors to get your vehicle ready to be worked on. Best service advisors to get your vehicle ready to be worked on. More

by ralphv44 Verified Customer Verified Customer

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Best dealer in Alvin Texas, very professional and customer friendly. Thank you fast service yes customer friendly. Thank you fast service yes More

by CHRISTMAN0 Verified Customer Verified Customer

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Literally the worst maintenance experience I have ever had. I was told misinformation on more than one occasion and the communication was horrible. had. I was told misinformation on more than one occasion and the communication was horrible. More

by JLRUNGE87 Verified Customer Verified Customer

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Other than not rotating my tires they did an outstanding job. Thank you I'll be back job. Thank you I'll be back More

by Lou Wissner Verified Customer Verified Customer

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Lack of communication. Had my truck for 9 days already knowing the problem, didn’t fix it. Gave my truck back to me only after I called 7 times with it smelling of smoke wi Had my truck for 9 days already knowing the problem, didn’t fix it. Gave my truck back to me only after I called 7 times with it smelling of smoke with 60 miles put on it. My truck was 3 weeks old with 980 miles on it More

by Jbhokett Verified Customer Verified Customer

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Karla was knowledgable and helpful. She made this process easy and was able to have the issue repaired as she originally thought she could. She made this process easy and was able to have the issue repaired as she originally thought she could. More

by hazle_wood Verified Customer Verified Customer

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Worst service advisor I’ve ever felt with, Karla and her rookie mechanic know nothing AT ALL rookie mechanic know nothing AT ALL More

by jason.molder Verified Customer Verified Customer

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I scheduled a service appointment for oil change and tire rotation at 2 PM Friday. I drove 35 minutes from Sienna and arrived at 2 PM and set three hours in waiting room. Every service appointment I am told rotation at 2 PM Friday. I drove 35 minutes from Sienna and arrived at 2 PM and set three hours in waiting room. Every service appointment I am told the delay is due to new employees. I spent $77,000, including five year service warranty and always disappointed with service department. When I signed paperwork and received my key, there were no apologies from the service department employee. I would never recommend anyone to do business with this dealership. More

by David Weaver Verified Customer Verified Customer

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