3 Reviews
Write a Review3 Reviews of Kathy Douglas
April 15, 2023
November 27, 2022
After reading the reviews, I see there is a pattern and that I'm not the only one that was subjected to this kind of service. Short version, I took my car in, they fixed it for just under $1,100 and a wee that I'm not the only one that was subjected to this kind of service. Short version, I took my car in, they fixed it for just under $1,100 and a week later it breaks down. The frustrating part is the technician, Kyle, charged me for two diagnosis checks because he was unable to find the problem within the allotted time. I give them the car again to be fixed and they come back telling me the cost to fix it would be just under $16,000. I definitely feel Kyle, the technician, should have caught that major repair issue in the beginning of this whole process. Now I'm out almost $1,100 for something that should never have been done in the first place. If you have a Ford and it needs to serviced at a dealership, I would try a different one. Kathy is who I dealt with and she was pretty good. She wasn't best at returning phone calls, but when I spoke to her she was detail oriented and gave me the necessary information to make a choice regarding the matter. More
Other Employees Tagged: Kyle