Kaushal Shah | Page 2

Great Experience Our whole experience was great, but our personal rep Kaushal definitely makes it much better, he is very professional and cordial to the whole family Our whole experience was great, but our personal rep Kaushal definitely makes it much better, he is very professional and cordial to the whole family he also helps the whole process much easier and more enjoyable. Needless to say, we love the car model itself!! More

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Leased a ML350 Recently Leased a 2014 ML350 from this Dealership. It was a pleasant experience as I was able to complete the transaction in less than one hour. The Recently Leased a 2014 ML350 from this Dealership. It was a pleasant experience as I was able to complete the transaction in less than one hour. The sales people were professional and the price was better than 2 other NJ MB Dealerships. I would recommend them! Ask for Scott the Sales Manager. More

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lousy service first the positives- 2 yrs ago I bought a GL- the price was good, but the sales guy seemed ok-- but end of the day, the price was good. now that is w first the positives- 2 yrs ago I bought a GL- the price was good, but the sales guy seemed ok-- but end of the day, the price was good. now that is where it ends. i am up for renewal. they won't call you to remind that you can buy 4-6 months in advance because MB always has deals. Last year when i bought my S class, they would not return my calls- it would be good if they called me and said they cannot sell a S class because they do not have the volume or the color in S class. the worst part of the experience was when I went 2 weeks back- the sales guy gave the usual pitch how the GL is best seller and they don't have many. he showed me 2 that met my specs- but one was on hold as they were waiting for a call back. and magically another demo car - designo white on white GL just came in. he was nice enough to show me the car! and then called me in the evening with a price to lease. I told him let us put a hold and i would come next day and buy it- at a price that works for both of us- he calls me (or actually texted me) saying that someone sold the car. first of all- extremely unprofessional when you hold a car for someone and then you sell the car i put a hold to someone else. that is inconsistency. secondly, you do not pull in a policy saying dealership does not have a policy to hold cars. overall- extremely unprofessional and inconsistent. They need to train their sales guys to be more relationship builders- the sales guys seem uptight and try to remain esoteric. going to Rallye motors in long island or princeton MB is better- they are at least more friendlier and make it a more pleasant experience. after all you are buying a 100K car! More

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