Kayla Ainsburg

When Kyle is repairing your car, you can relax, knowing that you are dealing with a professional that you are dealing with a professional More

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In hopes to buy out my lease, your salesman Brandon did everything in his power to convince me that wasn’t ideal. This should’ve been my first sign to walk out, but I didn’t. I got put into a 2020 Rogue Sp everything in his power to convince me that wasn’t ideal. This should’ve been my first sign to walk out, but I didn’t. I got put into a 2020 Rogue Sport with way less features than my other Rogue had, and my payments were only $50 less than my lease. According to your General Salesman Robbie, I didn’t fight it. No I didn’t “fight” it, but I did question why the monthly payment was still so high, and I clearly wasn’t happy. I was told to come back the next day after the registration was done. I was called at 4pm telling me to come Monday because it hadn’t gone through. I left early from my job in Brattleboro to get there on time, only to sit there for 45 minutes and to be told that the registration was never done. You couldn’t have picked up a phone and told me that? Thanks for wasting my time on that one. Finally, a week after the purchase of the car it was delivered to me at my work. I gave the driver my keys to my other car, and he drove away very quickly. I got inside my new car, and noticed almost immediately there was a crack in the windshield. Which was NOT there when I test drove the car, which I have my father as a second witness to attest to that. I called and spoke with Brandon who sold me my car, and informed him of this. He replies to me “oh I know.” Like it was not a big deal whatsoever, which immediately made me angry. If any of YOU were delivered a new to you car with a crack in the windshield I can guarantee you would NOT be happy. He then told me that in the state of Massachusetts, a crack less than two inches is inspectable and that it was ok and to claim it on my insurance. No, it is absolutely NOT ok to deliver a new to me car with a crack in the windshield that happened when it was in the DEALERSHIPS possession. I just wanted my other car back. My aunt and uncle who both have numerous years of experience in car sales called and spoke with general sales managers Robbie and Jason and told them they completely gave me an awful deal. Robbie told my aunt that I could “trade” in my car they sold me and get back my other car. Only hours later he completely changed his tune while he was speaking to me personally, and told me if I did that my payments would be $550 a month. I was also told by Robbie that you cannot buy out a lease in the state of Massachusetts which is a complete lie (per the pictures below) So after I decided to just keep my new car, I wanted Country Nissan to be responsible to fix my windshield. It took them days, and me calling numerous time for them to get it together with Safelite to order the glass for it. They then came and picked up my car on Friday 7/28 and told me it would be done by Saturday or Monday at the latest. After going both of those days of hearing NOTHING I called the morning of Tuesday 8/1 and was told by Robbie it would be done sometime that day. About an hour later I received a phone call from a Kayla telling me Safelite ordered the wrong glass, and they had to reorder and my car would be done by Thursday 8/3. Never heard from them. I called Friday 8/4 first thing in the morning, and again spoke with Kayla who acted like it was no big deal they completely ghosted me the day before on what is happening with my car. Told that it would be brought to me by end of day Friday, got a call telling me that “Safelite’s calibration machine is down” and now my car won’t be delivered to me till Saturday 8/5. After EIGHT days my car came back. Eight friggen days for something that can be done in a driveway in an hour tops. This month long, extremely frustrating process has been so tiring, and has brought out an anger in me that I have never ever experienced before. Yes, some of it was my fault. But most of it was Country Nissan for their beyond crappy customer service, their lies, and all around attitudes about it all. It just proves that these people don’t care about th More

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I want to thank Tommy Cosenzi, Brendon Roux and Ryan Nelson for a quick resolution to my problem. Given the particular needs of my situation, Ryan was quite helpful in that he carefully listened to my Nelson for a quick resolution to my problem. Given the particular needs of my situation, Ryan was quite helpful in that he carefully listened to my requirements and enlisted the right people in a way as to not duplicate effort. I would also like to give a shout out to Brendon who did the research necessary to help me out. Without this, it would have been rather difficult to take care of my needs quickly. I would like to personally thank and applaud Tommy for having a great crew who listened, was quick to resolve, they were efficient and effective. This is why over the course of several years we have purchased eight cars and have service performed from and by Country Nissan. More

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Kayla from Country Nissan was very helpful when we had our car serviced recently. She kept us aware of what was going on while our car was there. Country Nissan even picked up and brought back our car I our car serviced recently. She kept us aware of what was going on while our car was there. Country Nissan even picked up and brought back our car I think this service is great! Fast service also! More

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Country Nissan was the best Nissan dealership that I have been too. The service advisor Kayla Ainsburg was very knowledgeable, friendly, and even helped me sign up for the loyalty program. Country Nissan is been too. The service advisor Kayla Ainsburg was very knowledgeable, friendly, and even helped me sign up for the loyalty program. Country Nissan is definitely my go to Nissan dealership for all of my service and vehicle needs. More

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Country Nissan was the best Nissan dealership that I have been too. The service advisor Kayla was very knowledgeable, friendly, and even helped me sign up for the loyalty program. Country Nissan is definitel been too. The service advisor Kayla was very knowledgeable, friendly, and even helped me sign up for the loyalty program. Country Nissan is definitely my go to Nissan dealership for all of my service and vehicle needs. More

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Everything from start to finish was professional. Jason was tremendous to work with. Five stars top to bottom. Definitely recommend them to everyone. Thanks Guys!! Jason was tremendous to work with. Five stars top to bottom. Definitely recommend them to everyone. Thanks Guys!! More

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They are awesome to work with. Very knowledgeable and trustworthy. It’s always a pleasure to keep coming back. trustworthy. It’s always a pleasure to keep coming back. More

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I have leased three Nissan Altimas in a row from Country Nissan, and I use their Service Department. This time, I felt that the three-year and four-year lease offers were a little too high, so I elected to Nissan, and I use their Service Department. This time, I felt that the three-year and four-year lease offers were a little too high, so I elected to buy the 2018 Nissan Altima I was currently leasing. The dealership was very responsive to two recall issues that were pending with my Altima. While I was disappointed there wasn't more "give" in my ability to negotiate a purchase price, the dealer I was working with, Jason LeClair, was very patient with my complaint in that regard and managed to make the whole process enjoyable regardless. This is a rare talent, in my opinion, and I very much appreciated his consistently positive attitude. Everyone else I dealt with was also impressive in various ways. That includes another salesman (Bryan Murphy, I believe), the woman who handles incoming phone calls (I don't know her name), and Svetlana and Kayla in the Service Department. I gave Svetlana, in particular, plenty of reason to get irritated, and she never did (or at least didn't show it). Another impressive trait. And, yes, I love my Nissan Altima. More

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Great Experiance, Went to buy out my Rogue Lease. Everything was quick and easy. Worked with Jason LeClair to lease it three years ago, and helped me with the buy out this time. Everything was quick and easy. Worked with Jason LeClair to lease it three years ago, and helped me with the buy out this time. More

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