Keely MacGregor | Page 2

Not perfect WE took my wife's 2011 Legacy (I also own an Impreza) for airbag recall, brakes and the almost 120,000 miles services at 113,000. Needed service came WE took my wife's 2011 Legacy (I also own an Impreza) for airbag recall, brakes and the almost 120,000 miles services at 113,000. Needed service came to about $1400, Optional service another $1800. My wife decided to get everything done, including replacement of broken right side mirror and complete detailing. We received a loaner vehicle which we had for a week due to delay in getting parts, and Labor Day. Okay so far, but the interior detailing was terrible. Water and beverage stains looked untouched. Service advisor apologized but was still charged for it. Now my Impreza needs to go in. What to do? PS. I also scheduled the appointment on-line, where my additional notes were unread, leading to a delay in receiving parts. More

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Won’t ever buy a car here again. I bought a car from Wilde Subaru two years ago. I came in with my fiancé, paid in CASH, did all the negotiating, wrote my name first on the title and. I bought a car from Wilde Subaru two years ago. I came in with my fiancé, paid in CASH, did all the negotiating, wrote my name first on the title and.... my fiancé’s name ended up on my car. Guess my gender... To some this may not seem like a big deal, but every time I bring it in for service (ofcourse I was dumb enough to be tied to them with the service book), it is a slap in my face. I have told 5 people over the years to change it to my name. They all say, yes ofcourse. A kind receptionist even offered without me saying anything to change it. It has NEVER been done. Some may not understand this but I worked incredibly hard to purchase this car with no financial assistance from my spouse. It was the first car I loved that I bought and it is just disappointing. Also, on one occasion I was told I needed new break pads. I went to my dad to install these. He looks at them and they are perfectly fine. When I brought my car back, because of the book, this time they were perfect. I have had experiences like this too many times. I would pay extra to go to a dealership run by women where I didn’t constantly feel uncomfortable and taken advantage of, despite knowing as much as the male next to me. More

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A great new car buying experience! My initial contact was online with Matt Horne, who prompt -ly followed up. He was great to work with, friendly & professional, no high pressure! I c My initial contact was online with Matt Horne, who prompt -ly followed up. He was great to work with, friendly & professional, no high pressure! I can highly recommend Wilde and Matt. More

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Very knowledgeable! Ava was very knowledgeable and made purchasing our new car a pleasant experience. She answered all of our questions and spent time going over feature Ava was very knowledgeable and made purchasing our new car a pleasant experience. She answered all of our questions and spent time going over features in the car with us. Pricing and negotiations were seamless. More

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Refreshing purchase experience!!! Ava was extremely professional, knowledgeable, and helpful in assisting me with the purchase of my new Outback. She was very attentive to detail and n Ava was extremely professional, knowledgeable, and helpful in assisting me with the purchase of my new Outback. She was very attentive to detail and never made me feel rushed to make a decision. I'll look to her expertise in the future! More

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Always a positive experience! This is the 6th Subaru that my husband and I have purchased from Wilde Subaru. I bought a 2019 CrossTrek from Jackie Cobey. Even though she has alwa This is the 6th Subaru that my husband and I have purchased from Wilde Subaru. I bought a 2019 CrossTrek from Jackie Cobey. Even though she has always been friendly, this is the first time she has sold us a car. Jackie is not only friendly, but is she knows about Subarus. She did her best to get finish all the paperwork in a timely manner and was very easy to work with. Brett Dumstrey completed the paperwork and was helpful as well. We will definately spread the word and will be back. Thanks, Jackie! More

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Smooth Transition Corey and Josh made a easy trade from my old Forester to my new one. Keelyn also gave a easy overview of my newer options on the car. No sneaky sales Corey and Josh made a easy trade from my old Forester to my new one. Keelyn also gave a easy overview of my newer options on the car. No sneaky sales here upfront pricing and out the door. Definitely would recommend them and the dealership. Thanks Guys More

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Great Experience Our experience from the start was very easy going, no pressure and very informative. Dave Lehman was very informative in getting the car we were looki Our experience from the start was very easy going, no pressure and very informative. Dave Lehman was very informative in getting the car we were looking for and making the experience a fun adventure, Keely from service was wonderful and exhibited a lot of energy and excitement for us while describing our cars features, and Rhonda was very non-pressured and efficient during our process of our purchase. We highly recommend Wilde Subaru and will look forward to working with them with our next vehicle purchase. More

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Service Dept was Great, Sales has some work to do I have been going to Wilde for service for a year and a half, Curt has been awesome helping me with a difficult problem. I will continue to go there I have been going to Wilde for service for a year and a half, Curt has been awesome helping me with a difficult problem. I will continue to go there for service because of him, he is also the reason I went there to buy my new car. I was disappointed with the sales department. My salesman did not explain the features of the car, never told me about the Subaru buy-back deal (very important to me), could not answer basic questions, and handed off the closing of the deal to someone else so he could get a haircut. I had asked a sales manager to help mentor the new salesman but he didn't even give him the correct date for pick up and did not help him close the deal as I had requested. The sales department is responsible for Starlink sales. At closing neither the salesman nor the sales manager answered my questions about my Starlink subscription correctly or have knowledge about the program. Keelyn MacGregor and Rhonda Rendon were awesome, knowledgeable, professional, and the kind of representatives that would make me come back to the dealership. I think Wilde needs to pay attention to its sales department and some of their employees who may need some coaching and more training on how to work with clients and what makes a good sales person. The 2 salesmen I worked with would not be the reason I return to Wilde. More

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Far Exceeded Our Expectations!! Stephanie and Michael did a great job! The facility is inviting and accommodating. They were very thorough and efficient with the sales and delivery Stephanie and Michael did a great job! The facility is inviting and accommodating. They were very thorough and efficient with the sales and delivery process. There were a lot of unexpected extras that came along with buying a car from Wilde... this is our second new vehicle from Wilde in three months!! More

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