Keith Mattingly
Keith Mattingly at Secor Volvo Cars
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Keith Mattingly | Page 2

Service Advisor

Secor Volvo Cars

545 Broad St
New London, CT 06320

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4.8
186 Reviews

Dealership Experience

4 yrs, 6 mos

Industry Experience

26 yrs, 3 mos

4.8

186 Reviews

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186 Reviews of Keith Mattingly

March 25, 2024

Dealership Rating
Employee Rating

Very easy to set up appointment with Keith and he keeps you informed on work being preformed. Very courteous .Answers all questions when information is needed. More

by LSTHOMPSON51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Diane Gebhard, Steve Matters

Mar 26, 2024

Secor Volvo Cars responded

Hi L S Thompson! We're glad to know that setting up your appointment was a breeze and you were kept well-informed throughout the process by Keith. Our team at Secor Volvo Cars always aims for top-notch service! Thanks for leaving this review.

March 24, 2024

Dealership Rating
Employee Rating

Great service, great staff! Will continue to take our car for service at this location. More

by KPSILVERBERG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eric Weiss, Julie Mei

Mar 25, 2024

Secor Volvo Cars responded

Thank you for your confidence in Secor Volvo Cars, and for your business. We are grateful to have you as a customer!

March 22, 2024

Dealership Rating
Employee Rating

Great service and fair pricing. Very helpful when it comes to maintenance. The waiting room is also a plus. I will be a return customer. More

by CRMIRANDA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eric Weiss, Julie Mei

Mar 22, 2024

Secor Volvo Cars responded

We're glad to know you found our service and pricing fair at Secor Volvo Cars. We look forward to welcoming you back for your future maintenance needs!

March 22, 2024

Dealership Rating
Employee Rating

My 100k service completed timely and no additional service needed. Detail makes my car look brand new. Excellent job. More

by PING317
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 25, 2024

Secor Volvo Cars responded

We're glad to know that you had a positive experience with your recent service here at Secor Volvo Cars! It's great to hear that our detail work made your car feel brand new. Thanks for the review and happy driving!

March 20, 2024

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Outstanding detail oriented and fast service. Very well organized and the service personnel were effective communicators. More

by hanowork
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Julie Mei

Mar 20, 2024

Secor Volvo Cars responded

We appreciate your positive feedback! It's great to know that our team at Secor Volvo Cars provided you with fast, detailed service and effective communication. Thanks for choosing us!

March 13, 2024

Dealership Rating
Employee Rating

Service department was professional and got my Volvo in and out quickly, and they kept the inside clean (floor mats etc). On another note, the waiting room and show room looked a little unkempt. Offices More

by suki06379
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 13, 2024

Secor Volvo Cars responded

Hi Suki! We appreciate your feedback! It's great to know that our service department met your expectations. We'll take note of the areas you mentioned for improvement in cleanliness and organization at Secor Volvo Cars. Thanks again!

March 13, 2024

Dealership Rating
Employee Rating

Thorough analysis, great communications between the team and t customer. I find the service department very easy to work with. More

by LSKLAVER
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Diane Gebhard, Julie Mei

Mar 14, 2024

Secor Volvo Cars responded

We're glad to know that you found our service department easy to work with and appreciated the communication. Thanks for choosing Secor Volvo Cars, we appreciate your positive feedback!

March 12, 2024

Dealership Rating
Employee Rating

Overall, it was a positive experience thanks to the effective communication system and friendly staff. The text update system was extremely convenient, providing timely notifications about the status o More

by kaemanft
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eric Weiss, Julie Mei

Mar 12, 2024

Secor Volvo Cars responded

Hi Kaemanft! We're glad to know that our communication system and friendly staff made your experience with Secor Volvo Cars a positive one. We appreciate the feedback on our text update system - it's designed for convenience just like you described!

March 11, 2024

Dealership Rating
Employee Rating

It wouldn't matter if there was a Volvo dealership closer to my home, I'd still drive over that darn bridge to get to Secor. I'm very appreciative of your staff and the service. More

by NANCY.SEAGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Julie Mei

Mar 11, 2024

Secor Volvo Cars responded

Hi Nancy! We're so glad to know that you'd go the extra mile (or over a bridge!) for our service at Secor Volvo Cars. Your kind words about our staff are greatly appreciated, thank you!

March 09, 2024

Dealership Rating
Employee Rating

Superb Volvo service department. Consistently excellent over many years across multiple vehicles. Eric has gone way above what's merely necessary to ensure every service visit is to More

by DRDRUGDEV
Recommend Dealer
Yes
Mar 11, 2024

Secor Volvo Cars responded

We're glad to know that you've consistently had excellent experiences with Eric and our service department at Secor Volvo Cars. We look forward to serving you again! Safe travels!

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