Keith Nichols | Page 12
General Sales Manager
Mercedes-Benz of Silver Spring
3301 Briggs Chaney Rd.
Silver Spring, MD 20904
119 Reviews
Write a Review119 Reviews of Keith Nichols
January 27, 2018
Great atmosphere and service from this dealer! I haven't owned a Mercedez Benz in Over 10 years but these gentleman truly gave expertise, guidance, and honesty throughout the process. No hassle and I haven't owned a Mercedez Benz in Over 10 years but these gentleman truly gave expertise, guidance, and honesty throughout the process. No hassle and willing to work hard for your comfort and satisfaction most of all. Would define consider coming back for my next vehicle and working with these fine gentleman again. Truly made a special day and surprise for my Wife! Thank you again and AMG is the only way to go in class! More
Other Employees Tagged: Celestine Lovence , Wyman Chow, Lester Stanford
January 26, 2018
Thumbs up! I had a great experience. Staff were patient with all my questions and concerns. Having had. My previous car for a decade plus. This was a big transac I had a great experience. Staff were patient with all my questions and concerns. Having had. My previous car for a decade plus. This was a big transaction for me! More
Other Employees Tagged: Dorit Figueroa , Bijan Nejadi, Khalil Nuri
January 18, 2018
Excellent customer service I am so impressed with Khalil Nutri I have referred a few of my closest friends to him - Awesome person I have had range rovers bmws this is my first I am so impressed with Khalil Nutri I have referred a few of my closest friends to him - Awesome person I have had range rovers bmws this is my first Merceedes and I love it More
Other Employees Tagged: Christian Gonzalez, Khalil Nuri
January 07, 2018
E 400A Friendly knowledgeable people willing to work with you. They listen to your concerns and needs.Clean, very attractive store. It was a pleasure doing Friendly knowledgeable people willing to work with you. They listen to your concerns and needs.Clean, very attractive store. It was a pleasure doing business with them. More
Other Employees Tagged: Dorit Figueroa , Julian Thornton
December 31, 2017
Graceful I’m very thankful to have Julian as my sales person because he made the experience smooth. Help me with everything I needed. Thank you I’m very thankful to have Julian as my sales person because he made the experience smooth. Help me with everything I needed. Thank you More
Other Employees Tagged: Dorit Figueroa , Julian Thornton
December 30, 2017
Julian will take care of it I bought two new cars from Julian. One GLA 250 and one custom ordered E400. Julian treated my wife and I like a true pro from day one. No salesman tri I bought two new cars from Julian. One GLA 250 and one custom ordered E400. Julian treated my wife and I like a true pro from day one. No salesman tricks, no agenda, just good old fair play and getting a good deal for both sides. Julian never backtracked, never tried to change what we agreed on and always made sure we feel welcomed. Julian was our ambassador at the dealership and took care of what we needed. In conjunction with manager of trade in (Elias) and manager of new cars (Kieth), Julian made sure we get a great deal and feel like buyers of high-end cars should. In short, stop your search. Go to Julian, ask him to do what he can for you and you will be treated like you want to be. I was at another dealership, not even close (unless you want to pay more and be greated by a guy in a suit with a less than genuine smile, in which case look elsewhere-with Julian and his team, you get an honest young guy that will get your deal done with a smile and which will be there for you for your next car. More
Other Employees Tagged: Elias Costianes, Julian Thornton
December 18, 2017
Top NotchBuying Experience Top notch across the board!From Finance to Sales to Service these folks know how to make buying a car quick & easy and stress free. This was my 3rdou Top notch across the board!From Finance to Sales to Service these folks know how to make buying a car quick & easy and stress free. This was my 3rdourchase and Finance with Mercedes Benz of Silver Spring & I strongly recommend you experience their professional quality service for yourself. Their customer service business model should be framework for every business!! More
Other Employees Tagged: Dorit Figueroa , Terrence Abrams, Lester Stanford
November 02, 2017
Buyer beware I purchased a GLE 43 2018 I bought the vehicle and traded in my 2016 truck at a fair value I was overalls pleased but I came on my lunch to finalize I purchased a GLE 43 2018 I bought the vehicle and traded in my 2016 truck at a fair value I was overalls pleased but I came on my lunch to finalize the deal to realize they needed 1000 down we spoke and got to 500$ and final 250$ things that were important to me in the deal was the question my sales man ask me James went to jay the sales manager and we had a deal gap , maintenance and wheel and tire , but found out though a rare event when I got a nail in my tire . I did not have the plan and it had been removed at some point. Now since the papers are signed and deal is done no one recalls anything about this including my salesman , no surprise I’m use to that part I was in the marines so I should know better then to trust a mans word now days . The solution to the problem from my sales man was just patch tire and don’t bother coming in. The dealership presented me a great competitive offer to resolve things and then when outlined in the event , dealership now sales offer from sales gm and gm are not conjoined, sounds like my sales experience all over again now with upper management see the attached pics of the offer now changed just like the first original terms . Keith and Jim are on different pages.I will not return to silver spring and will not use them for anything in future and I’m excited for my mom who just got and Audi due to the issue I experienced and think I will take my trade in future there also. See the picture with Keith’s conversation with me. More
Other Employees Tagged: James
September 16, 2017
The 'BEST' Dealership I purchased my 1st Mercedes Benz in 2016 and nothing but great experience from Sales (C Lovence), Sales Manager (K Nichols) and Service Advisor (J Jen I purchased my 1st Mercedes Benz in 2016 and nothing but great experience from Sales (C Lovence), Sales Manager (K Nichols) and Service Advisor (J Jennings). It was such a great experience that I recently purchased my 2nd vehicle from Mercedes Benz of Silver Spring AGAIN! They go 'above & beyond' in my opinion and what dealerships should aspire to be. More
Other Employees Tagged: Dorit Figueroa, Celestine Lovence