Kellen Poto

The the customer service was wonderful. The service was great from all employees that were friendly and very knowledgeable and very professional. The service was great from all employees that were friendly and very knowledgeable and very professional. More

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Kellen Poto at Casey BMW is hands down the best car consultant I have ever worked with. From the very first conversation, he went above and beyond to make the entire experience seamless, stress-free, a consultant I have ever worked with. From the very first conversation, he went above and beyond to make the entire experience seamless, stress-free, and genuinely enjoyable. Kellen is a true professional who listens, understands exactly what you need, and delivers with unmatched care and attention to detail. He treated my wife and I like family, never once pushing or rushing, and made sure every single question was answered thoroughly. His follow-up and communication were flawless, and he took care of every detail with incredible precision. It’s rare to find someone this dedicated to making sure you’re 100% happy, but that’s exactly what you get with Kellen at Casey BMW. More

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Kellen was a pleasure to work with. He was very accommodating and responded quickly to any questions I had. He is very knowledgeable and I would gladly recommend him to anyone looking f He was very accommodating and responded quickly to any questions I had. He is very knowledgeable and I would gladly recommend him to anyone looking for a BMW. More

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All the employees are very professional, knowledgeable, patient and a pleasure to work with. They were especially good at working with people who were not familiar with the latest auto software display tec patient and a pleasure to work with. They were especially good at working with people who were not familiar with the latest auto software display technology More

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I came to Casey BMW to "LOOK" at SUV's and intended to head to Honda next. I had NO immediate plans to purchase anything. With the help, knowledge and expertise of Kellen Poto I was SOLD on a 2025 X3.. T head to Honda next. I had NO immediate plans to purchase anything. With the help, knowledge and expertise of Kellen Poto I was SOLD on a 2025 X3.. Thank you Casey BMW for my beautiful car and the opportunity to work with a professional like Kellen Poto.. More

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Thank you for your help,the service was great and I appreciate you for helping me getting my car appreciate you for helping me getting my car More

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Kellen was incredibly knowledgeable and helpful! He is very personable and establishes a genuine connection while communicating. Could not be happier! He is very personable and establishes a genuine connection while communicating. Could not be happier! More

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I highly recommend Kellan for his knowledge, professionalism and patience. From the beginning of our conversation he worked to come to solidify what I was really looking for and to help me find professionalism and patience. From the beginning of our conversation he worked to come to solidify what I was really looking for and to help me find the best car that fits me. He is not pushy at all and treats you like you are his most important customer. In the tough world of automotive sales Kellan is a keeper. I will seek him out for my next purchase. More

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My father just made a purchase here in Virginia Beach and I can say this has been the most seamless and professional purchase for a car that we have ever encountered. We highly recommend Kellen and their BMW I can say this has been the most seamless and professional purchase for a car that we have ever encountered. We highly recommend Kellen and their BMW genius team. More

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I absolutely hate this place. WILL NOT BE RETURNING. The only good part about this place is the sales department and barely that because the front desk receptionist attitude is AL WILL NOT BE RETURNING. The only good part about this place is the sales department and barely that because the front desk receptionist attitude is ALWAYS nasty. The services department is the absolute WORST especially the service manager. We’ve been to this place 3 times and every single time it’s been an issue every time. The first time they had us waiting 6 hrs for an oil change and fluids top off which was covered under our warranty. They gave us a $275 bill for services we didn’t even need. The second time we had to get towed there due to our tire popping. They said it would be ready the next morning due to them having to get the tire from another dealership. The car wasn’t ready till closing time. Now this time. Our appointment was at 8 AM so we did an overnight drop off. The appointment is for brakes, wheel alignment and a diagnostic test. They called and said they haven’t even started on the car and don’t understand what the diagnostic is for. I hate this establishment! We’re going to checkered flag and will not be returning. I do not recommend this place for service at all. This is a really bad look for Casey and I say that because I loved Casey Honda. More

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