Emery Draughn
Emery Draughn at Casey BMW
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Emery Draughn

BMW Genius

Casey BMW

12861 Jefferson Avenue
Newport News, VA 23608

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4.9
21 Reviews
4.9

21 Reviews

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21 Reviews of Emery Draughn

May 01, 2024

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Excellent service and very professional . Alex and Bill was top notch in every way I needed in purchasing my new and first BMW More

by joaniesnell13
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Recommend Dealer
Yes

Other Employees Tagged: Alexander Kennedy, Bill Gooden

May 07, 2024

Casey BMW responded

It's fantastic to hear that you received excellent service and professionalism from Alex and Bill at Casey BMW during your new BMW purchase. Having a positive experience with knowledgeable and attentive staff can make a significant difference, especially when purchasing your first BMW. It sounds like they went above and beyond to assist you throughout the process. If you have any more feedback or if there's anything else you need assistance with, please don't hesitate to reach out. Enjoy your new BMW, and thank you for sharing your positive experience!

April 28, 2024

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Mr. Hargraves is the best. he is very helpful and knowledgeable about the cars and went above and beyond to make the buying experience a pleasure. I would absolutely recommend that any of my friend More

by craiggel
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Recommend Dealer
Yes

Other Employees Tagged: Joe Hargraves

May 07, 2024

Casey BMW responded

It's fantastic to hear about your positive experience with Mr. Hargraves at Casey BMW! It sounds like Joe's helpfulness, knowledge, and dedication truly made a difference in your car-buying journey, turning what could be a stressful experience into a pleasurable one. Recommendations like yours highlight the exceptional service provided by Joe and reflect well on Casey BMW. If there's anything else you'd like to share or if you have any questions, feel free to let me know. Thank you for sharing your feedback, and enjoy your new car!

April 15, 2024

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Demetrius was extremely professional, knowledgeable and most importantly a very nice gentleman. I will recommend Demetrius to my friends. More

by Cpapile
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Recommend Dealer
Yes
Apr 15, 2024

Casey BMW responded

It's wonderful to hear that Demetrius provided you with an exceptional experience at Casey BMW. Professionalism, knowledge, and friendliness are indeed valuable qualities, especially when it comes to assisting customers with their automotive needs. Recommendations from satisfied customers like yourself can be incredibly meaningful and impactful. Sharing positive experiences with friends and family can help others make informed decisions when considering where to turn for their automotive needs. If there's anything else you'd like to share about your experience or if there are any specific aspects of Demetrius's service that stood out to you, feel free to let me know. It's always great to highlight outstanding individuals who go above and beyond to ensure customer satisfaction.

April 13, 2024

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Sherlonda was wonderful to work with. She was knowledgeable and patient. Her manner was friendly and she always responded to whatever the need was. She represents Casey BMW well. More

by mwhite461
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Recommend Dealer
Yes

Other Employees Tagged: Sharonda Plummer

Apr 15, 2024

Casey BMW responded

It's fantastic to hear that Sherlonda provided you with a wonderful experience at Casey BMW! Being knowledgeable, patient, and friendly are all essential qualities in delivering exceptional customer service, and it sounds like Sherlonda embodies these traits effortlessly. Representing the dealership well and ensuring that customers feel supported and valued throughout their interactions are key aspects of fostering positive relationships. It's clear that Sherlonda's dedication to meeting your needs and providing excellent service contributed to your satisfaction with your experience. If there's anything else you'd like to share about your experience or if there are any specific instances where Sherlonda's assistance stood out to you, feel free to let me know. Recognizing outstanding individuals like Sherlonda helps reinforce positive behaviors and encourages continued excellence in customer care.

April 05, 2024

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Alexxio is fantastic, 100% the guy I call when I’m ready for my next purchase. He’s well informed, reliable, not pushy at all. Bill is a fantastic partner and he makes the paperwork completely painless. More

by Catherine
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Recommend Dealer
Yes

Other Employees Tagged: Alexxio Gonzalez, Bill Gooden

Apr 08, 2024

Casey BMW responded

It's wonderful to hear that you've had such a positive experience with Alexxio and Bill at Casey BMW. Having a knowledgeable and reliable salesperson like Alexxio can truly enhance the car-buying experience, especially when they're not pushy. And having someone like Bill to make the paperwork process painless is definitely a plus. If you're considering your next purchase, it sounds like you're in good hands with them.

March 29, 2024

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Went out of way to locate car that was close to our build. Days of price negotiating are pretty much over though. More

by Aceswinger
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Recommend Dealer
Yes

Other Employees Tagged: Dennis Grant, Alexander Kennedy , AJ Phillips

Apr 01, 2024

Casey BMW responded

It's great to hear that the dealership went out of their way to locate a car that closely matched your specifications. While the days of extensive price negotiating may be changing, it's still valuable to find a dealership that prioritizes meeting your needs and providing excellent service. Thank you for sharing your experience, and I hope you're enjoying your new car!

March 28, 2024

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Very good car dealership. The person in charge is very patient and nice. I am very happy to buy my new car from Casey. More

by 52012056
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Recommend Dealer
Yes

Other Employees Tagged: Matthew Tankersley

Mar 29, 2024

Casey BMW responded

It's wonderful to hear about your positive experience at Casey BMW! Having a patient and courteous person in charge can certainly make the car-buying process much more enjoyable. Congratulations on your new car purchase! If you ever need assistance or have any questions about your vehicle, feel free to reach out.

March 23, 2024

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Great experience, welcoming atmosphere, staff is knowledgeable about the vehicles. We were treated kindly and with respect. More

by vfs
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Recommend Dealer
Yes
Mar 25, 2024

Casey BMW responded

It's wonderful to hear that you had a great experience at Casey BMW, and that you found the atmosphere welcoming and the staff knowledgeable about the vehicles. Being treated kindly and with respect is essential in any customer interaction, and it's fantastic that you received that level of service. If there's anything else you need assistance with or if you have any further feedback to share, please feel free to let me know.

March 14, 2024

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If you’re not going to Alexander for all of your car wants and needs then what are you doing? … Alex for car salesman of the year!!! More

by TheMcCrays
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Recommend Dealer
Yes
Mar 19, 2024

Casey BMW responded

It sounds like Alexander has left a remarkable impression on you with his exceptional service! Being recognized as a top-notch car salesman speaks volumes about his dedication and expertise. Your enthusiasm for his service is evident, and I'm sure Alexander would be thrilled to receive such high praise. Thank you for sharing your positive experience, and if there's anything else you'd like to mention about Alexander or your experience with him, feel free to do so.

March 13, 2024

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My dealership experience at Casey BMW was exceptional; attentive staff, transparent pricing, and a smooth purchase process. More

by DTang
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Recommend Dealer
Yes
Mar 13, 2024

Casey BMW responded

It's fantastic to hear that you had such a positive experience at Casey BMW! Exceptional customer service, transparent pricing, and a smooth purchasing process are key elements that can greatly enhance the car-buying experience. Such positive feedback not only reflects well on the dealership but also helps potential customers feel confident in choosing Casey BMW for their automotive needs. If you have any further feedback or need assistance in the future, feel free to reach out.

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