Kelly Costa
Kelly Costa at BMW of Freehold
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Kelly Costa

Service Appointment Coordinator

BMW of Freehold

4225 US Hwy 9
Freehold, NJ 07728

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12 Reviews
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12 Reviews

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12 Reviews of Kelly Costa

April 08, 2024

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Employee Rating

I had an excellent experience purchasing my car from Mike. He provided exceptional customer service and product. His expertise on the vehicle features and specifications was impressive, and he patiently More

by Bmwpurchaser114
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 08, 2024

BMW of Freehold responded

Hello! We're delighted to know that you had an excellent experience with Mike at BMW of Freehold! It's great to see his knowledge and customer-focused approach made your car buying process smooth. We appreciate the recommendation, enjoy your new ride. Come again soon!

March 26, 2024

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Employee Rating

Absolutely phenomenal experience from start to finish. My build turned out exquisite. Mark Eustace is the best salesman. Ruslan was also very helpful. Even the service department got the car PDI’d ASAP. T More

by Christian K
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 27, 2024

BMW of Freehold responded

Hello Christian! We're so glad to know you had a phenomenal experience with us at BMW of Freehold. It's great that Mark and Ruslan were able to assist in making your third 5 series purchase smooth! We look forward to seeing you again for the next one!

November 25, 2023

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Employee Rating

Thomas Thomas Thomas. HE’S THAT GUY. HE GON MAKE SURE YOU STRAIGHT. I APPRECIATE YOU. This Kwasi More

by nanakwasi.x
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas LaBarbara

Nov 27, 2023

BMW of Freehold responded

Hi Kwasi! Thank you for taking the time to leave us a review. It's great to hear that Thomas is that guy. We love hearing when our team at BMW of Freehold is doing amazing. We hope to see you again soon!

February 08, 2022

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Employee Rating

My 2021 Bmw x5M was stolen on thanksgiving night and I brought it back to BMW of FREEHOLD where I initially purchased the vehicle for repairs. Gregory Itkin handled my car and treated me and the car like More

by Missmmoyet
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Gregory Itkin

Feb 08, 2022

BMW of Freehold responded

Hello, we are happy to hear Greg and the rest of the team took good care of you and your vehicle. We appreciate you trusting us and look forward to taking care of your vehicle again in the future!

July 20, 2021

Dealership Rating
Employee Rating

I find this dealership to be very helpful. Everyone there treated me like one of the family. I've been buying cars for like 30 years. And this dealership has to be one of the best dealership I've eve More

by Esimmons646
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Aug 02, 2021

BMW of Freehold responded

Thank you for the excellent feedback! We truly appreciate your business and kind words!

June 19, 2021

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Employee Rating

Dori is my hero general sales manager. Hie interpersonal skills is top notch. He is the reason why I stick with BMW as my favorite choice over Mercedes Benz, among the two brands on my driveway.👏Dori is a More

by Samoparison
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jun 22, 2021

BMW of Freehold responded

We are delighted to hear that your recent sales visit to our dealership met our standard. Dori is a valued member of our team and will greatly appreciate the shout-out. Thank you for this wonderful review, we welcome the next opportunity to assist you in the future!

December 24, 2020

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Employee Rating

Leased two cars from Mike within a week.No pressure Leased two cars from Mike within a week. No pressure professional salesperson. Organized and knows the product. Got two great deals. Excellent foll More

by RICHARD BAIN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Dori Dado, Wael "Mike" Youssef

Dec 29, 2020

BMW of Freehold responded

We are so pleased to read your feedback! Thank you for choosing BMW of Freehold.

Dec 29, 2020

RICHARD BAIN responded

Have bought or leased 6 cars from this dealership That day it all

October 31, 2020

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Employee Rating

Another great experience with BMW of Freehold. Thank you to Dori, Orville and Russ for working with us on our new X5 lease. You guys are the best. More

by DaveGreene
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 06, 2020

BMW of Freehold responded

Thank you for the review!

July 24, 2020

Dealership Rating
Employee Rating

Mark was very helpful in helping me find my first BMW. He is a little bit quiet at first, which I appreciate because he did not not come across as one of those pushy sales guys, but once I started asking him More

by Bruno
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ruslan Gayetsky, Mark Vicens

Jul 27, 2020

BMW of Freehold responded

Bruno, thank you for taking the time to share your comments and feelings about Mark! He is a valuable team member that goes above and beyond to meet our clients' needs, and we are so pleased that was your experience. We'll pass along your kind words to Mark! Enjoy your new BMW!

May 22, 2020

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Employee Rating

Lots of new car buying experience Over the years have purchased many cars including 28 German made. It is normally a time consuming and some times aggravating experience. Dealing with More

by Doc and Jenny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Nicholas Lichaa, Maria Shouldice, Tyler Hyman , Erika Casalaspro

May 22, 2020

BMW of Freehold responded

Thank you for the wonderful review! We are happy to provide an easy buying experience for you. We strive for quality service, and dedicated employees like Tyler, Nick, and Maria make it happen. We hope to see you again in the future!

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