Kelly Morrissette | Page 11

Great customer service, extra mile for sure Other than the inevitable 3 hr process to actually sign & get my car, it was as good as a car buying experience can get. Pretty transparent, brought m Other than the inevitable 3 hr process to actually sign & get my car, it was as good as a car buying experience can get. Pretty transparent, brought multiple cars to me at work (very close to them but still much appreciated) due to my schedule. Sarah not at all pushy or ‘slimy car salesmen’. They were incredibly busy every time I was there, had a difficult family while I was there so she toggled 3 sales at once. Patient and pleasant despite the chaos (and the wait for us). More

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Only good thing is the service The service department is great. The rest of the organization, particularly management and the sales department, are not interested in people as adve The service department is great. The rest of the organization, particularly management and the sales department, are not interested in people as advertised I have never been treated so discourteously by any organization. Toyota Financial charged me for a piece of equipment that I had returned to the dealership. I was told that only the dealership could settle the matter. Despite phone calls, emails and registered letters, I received no response from the dealership. Nothing but silence. I was sad when I realized that the salesman had lived up to the stereotype and lied to me while pitching the car. But I am downright flabbergasted that the management would not at the very least make an effort to treat each and every customer with respect. More

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New purchase, above and beyond! This was my first purchase from WR. I had some problems with the truck and everyone bent over backwards to make it right. Great group of people. Thank This was my first purchase from WR. I had some problems with the truck and everyone bent over backwards to make it right. Great group of people. Thank you! More

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Customer oriented The White River Toyota team of Kelly Morrissette (certified sales manager) and Kasia Wright (sales and leasing consultant) worked hard to get me a ver The White River Toyota team of Kelly Morrissette (certified sales manager) and Kasia Wright (sales and leasing consultant) worked hard to get me a very favorable leasing price for a new 2018 Toyota Highlander XLW AWD. Their "can do" attitude resulted in a very favorable customer experience. More

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Stopped in to drool and dream, drove home with new 4 Runner! We were "just looking"! We had just started looking online at 4 Runners recently, having previously owned them, wanting to go back to owning one agai We were "just looking"! We had just started looking online at 4 Runners recently, having previously owned them, wanting to go back to owning one again. We knew we'd buy one at some point, but we thought it would likely be a base model, and probably a few months down the road. We saw a TRD Off Road that we were interested in on White River Toyota's website, and drove over to see it. As soon as we walked in, we met Marty! His genuine warmth and sense of humor immediately put us at ease, made us feel welcome, and like he would take very good care of us! Marty wanted to know what WE were interested in. He helped us understand the differences between options and packages, and answered any and all questions we had thoroughly and professionally. He provided us with info re: current inventory, making sure to assess our wants, needs, and preferences so that he could match those with what was there on the lot. He was professional, yet down-to-earth at the same time, and made the process just so darn easy! We ended up test driving the Off Road (the one we were REALLY dreaming about!), and we were interested in how the numbers looked if we wanted to trade our car for that one. After the initial take on the numbers, we were off on the difference price by enough to feel like it would probably not work out on this model after all (but honestly expected that would likely be the case). We all exchanged lot of humor about the situation, but approached it honestly and fairly, with conversation on both sides of where we were both coming from. Marty worked for us, was able to narrow that gap, and made the sale happen for us so we drove our DREAM VEHICLE home that very same day! Marty, Kelly and Chris worked hard as a team to make this happen for us - AND, we had fun in the process! WOW! Thank you ALL! Marty, we will be sure to send folks your way, and we'll look you up when we are ready to trade another vehicle. Lorraine & John H. More

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Great Place with excellent people Marty and the nice folks from their finance department put a lot of personal effort into getting me into the vehicle I wanted. Thank you very much fo Marty and the nice folks from their finance department put a lot of personal effort into getting me into the vehicle I wanted. Thank you very much for an excellent car buying experience.. More

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Sales and Service I have dealt with White River Toyota's sales and service departments for several years. They have always been and continue to be friendly, courteous a I have dealt with White River Toyota's sales and service departments for several years. They have always been and continue to be friendly, courteous and extremely efficient. More

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Lease I had an Excellent experience with the staff. I Love the car. We worked out a Great deal. There was a period of time where customer service wasn’t gr I had an Excellent experience with the staff. I Love the car. We worked out a Great deal. There was a period of time where customer service wasn’t great , but they’re doing a great job again. More

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amazing experience buying our 2014 Toyota 4Runner This lady is amazing! I couldn't have asked for a nicer sales representative. I mentioned this on their Facebook page as well, but my husband and I we This lady is amazing! I couldn't have asked for a nicer sales representative. I mentioned this on their Facebook page as well, but my husband and I were saying how we were hungry and couldn't wait to get lunch and she offered to get us something from the gas station when she filled up our car! Of course we would never expect that, but just the fact that she offered was so sweet and extremely nice. We shared pictures of our kids and just were able to have amazing general conversation. Never have I felt more comfortable and welcomed at a dealership than I did at White River Toyota with Sarah. I would highly recommend this dealership. Not to mention Kelly was a complete sweetheart as well and worked with us to get us where we needed. We drove an hour to this dealership because we weren't finding what we needed in our area, and I can say without a doubt, it was worth the time and the drive! Thank you so much White River Toyota! We love our new to us 4Runner :) The Conti Family Barre, VT More

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No stress car buying Via personal reference I came to WR Toyota a child of a veteran car dealer. Knowing the biz I didn't want the dog and pony show and I didn't get it. E Via personal reference I came to WR Toyota a child of a veteran car dealer. Knowing the biz I didn't want the dog and pony show and I didn't get it. Everyone was very friendly and the sales staff makes you feel like a friend and family member - no pressure sale and your comfort #1. Both Kelly and Justin are phenomenal people and do their job with care, grace and a splash of humor. In my book they are top of their field - the starting quarterback and center lineman! More

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