About White River Toyota
This dealership is a
DealerRater Certified Dealer and is committed to providing quality customer service.
As a Certified Dealer, White River Toyota has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.
This dealership is available to supply quotes for
new vehicle inquiries.
About White River Toyota
White River Toyota is all about people. We are a leading authorized TOYOTA dealer located in Upper Valley border town of White River Junction, Vermont. Our convenient location attracts customers from both sides of the Connecticut River. We service customers from Montpelier to St. Johnsbury, Vermont and down through Hanover and West Lebanon New Hampshire. Customers can drop off their vehicle for service on their way to work in the morning and ride to many of the shuttle stops. As a car customer, you are automatically enrolled in Owner's Club program. Owner's Club members save 10% on the cost of parts & service for the ownership life of their vehicle. Call White River Toyota for your custom quote, and schedule a test drive today.
Doug Withington
4/6/2012 3:01:12 PM
Overall Score: 
5.0
Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Chris Killmer
My Review of White River Toyota:
In 2008 we met Chris Killmer at White River Toyota when we purchased our Toyota Sienna new in 2008. We were very impressed with Chris Killmer and how well we were treated. In 2012 we returned to White River Toyota and worked with Chris Killmer to purchase our 2012 Toyota Tundra. Working with Chris Killmer was so easy and smooth. Chris was easy to cantact and great at following up on any questions we had. Chris Killmer is a real class act. I look forward to working with Chris Killmer on all my future Toyota purchases. Thanks Chris for the great sales experience.
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Response from: White River Toyota
Added: 4/6/2012 4:24:58 PM
Hello Doug,
Thank you for sharing your feedback with Chris and all of White River Toyota. It means a lot when we hear and see customers return to the same dealership and the same salesperson. I'm glad you have had enjoyable experiences with Chris, and I wish you the best with your 08 Sienna and your new 2012 Tundra. We look forward to seeing you in the service lane.
Yours,
Peter Stoddard
General Manager
White River Toyota
Barbara Jones
4/4/2012 2:21:56 PM
Overall Score: 5.0
Reason for Visit: Service
I recommend this dealer: Yes
Employee(s) Dealt With: Dan Rock
My Review of White River Toyota:
Our family has been going to White River Toyota for ages, dealing with Carl Hard and now with Eric Hard and the excellent service team. Bought quite a few cars over the years. All have been good experiences. The last servicing I was just about to drive out when I realized that I had not mentioned that my center console drink holder was wedged shut apparently by a credit card that somehow got stuck. Not a big deal but I really missed using the space. Literally as I was ready to drive out, I mentioned the problem to Dan. He did not say, "You will need to get that taken care of the next time you come in" nor did he blow me off as a non-problem but immediately got someone from the tech area who had to dismantle my whole gear shift and work quite doggedly to get it all torn apart and put back together. Was not charged for this service. So like the others, WRT is truly all about the customer. It is often the little things that really make the difference in choosing a dealership.
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Response from: White River Toyota
Added: 4/6/2012 10:45:07 AM
Hello Barbara,
It's always nice to receive feedback from a returning customer. I would like to thank you for taking time out of your day to review us online. It's good to hear you had an enjoyable experience with the service department and that the technicians were able to assist you with your vehicle. Thank you for choosing to purchase and service at White River Toyota, we look forward to seeing you again.
Thank you,
Peter Stoddard
General Manager
White River Toyota
stapes
3/5/2012 6:27:31 PM
Overall Score: 5.0
Reason for Visit: Service
I recommend this dealer: Yes
Employee(s) Dealt With: Pete Stoddard
My Review of White River Toyota:
Pete Stoddard’s White River Toyota has again raised the bar for absolute excellence in service. My wife’s car had electrical problems, and when I called to make an appointment, they said to bring it in immediately. Pete met us personally, made sure Eric Hard (who has looked after our service needs for 20 years) was involved, and even got TJ, the incredible expert they turn to with the most impossible puzzles, to head the team that would diagnose and fix the vehicle. Despite coming in at the end of the day, there was no sense of rush, only one of concern for us – they even asked if we needed a loaner vehicle! White River’s motto of “People come first” is not only believed, it is firmly followed. Customers are treated like family at this unique dealership and we cannot recommend it highly enough.
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Response from: White River Toyota
Added: 3/6/2012 9:43:18 AM
Hello,
Thank you for taking time out of your day to review White River Toyota online, we're very appreciative. Your kind words mean a lot, and I'm very happy the service team was able to solve your vehicle's problems in a timely and respectful manner. It is true that White River Toyota is "All About People," and we're glad to know you feel that we upheld our motto. We thank you for your patronage and look forward to working with you in the future.
Best,
Peter Stoddard
General Manager
White River Toyota
localtruckowner
2/16/2012 4:58:58 PM
Overall Score: 4.8
Reason for Visit: Service
I recommend this dealer: Yes
Employee(s) Dealt With: Joe Costa
My Review of White River Toyota:
I bought my truck new and have had all the service done at White River Toyota. It is easy to drop the truck off for service and the shuttle makes it convienent to get to work and back.
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Response from: White River Toyota
Added: 2/17/2012 11:31:20 AM
Thank you for taking the time to share your feedback from your recent visit to our service department. I am glad to hear that our staff was able to meet your needs. On behalf of all of us at White River Toyota, I would like to thank you for choosing our service department for your regular maintenance needs. We look forward to seeing you again soon!
Yours,
Peter Stoddard
General Manager
White River Toyota
Bob Nerad
2/2/2012 9:12:43 PM
Overall Score: 5.0
Reason for Visit: Service
I recommend this dealer: Yes
Employee(s) Dealt With: Mitchell Piper
My Review of White River Toyota:
Of the various car dealers I've had several experiences with: Ford, GM, Dodge, Acura; White River Toyota has been by far the most pleasant, competent and satisfying.
Bob Nerad
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Response from: White River Toyota
Added: 2/7/2012 11:42:14 AM
Bob,
Thank you for sharing your feedback from working with our staff. I am glad to hear that your experiences have been enjoyable. We look forward to seeing you again soon.
Yours,
Peter Stoddard
General Manager
White River Toyota
Triplej33
1/31/2012 7:18:34 PM
Overall Score: 5.0
Reason for Visit: Service
I recommend this dealer: Yes
Employee(s) Dealt With: Dan Rock
My Review of White River Toyota:
I purchased our van at White River Toyota and have always had it serviced there. I enjoy the friendliness and courtesy of the staff, the work is of excellent quality, cost is reasonable, and I have piece of mind knowing that my vabeings oink to run great for years to come. Thank you to Dan Rock and all of the staff for their great service.
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Response from: White River Toyota
Added: 2/1/2012 8:32:24 AM
Thank you for taking the time to share your experience with our service staff. We are glad to hear that you have enjoyed working with Dan. On behalf of all of us at White River Toyota, I would like to thank you for choosing our dealership to service your van. We look forward to seeing you again soon!
Yours,
Peter Stoddard
General Manager
White River Toyota
Response from: Triplej33
Added: 2/1/2012 11:21:19 AM
Sorry for the typo in my review. I wrote the review using my iPhone. I like having piece of mind knowing that "our van" is going to run well for years to come!
moehebert
1/28/2012 9:12:49 AM
Overall Score: 4.8
Reason for Visit: Service
I recommend this dealer: Yes
Employee(s) Dealt With: Dan Rock
My Review of White River Toyota:
Whiteriver Toyota is a division of
Heritage Toyota. Where I bought my Corolla,I work in the Whiteriver area so that is why I service here.
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Response from: White River Toyota
Added: 1/30/2012 8:50:52 AM
Mr. Hebert,
On behalf of all of us at both White River Toyota and Heritage Toyota, we would like to thank you for your patronage. We hope you are enjoying your Corolla, and we look forward to seeing you again soon!
Yours,
Peter Stoddard
General Manager
White River Toyota
zhlih
1/5/2012 5:26:35 PM
Overall Score: 5.0
Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Hugh Lorrey
My Review of White River Toyota:
Hugh and the rest of the staff went above and beyond to give excellent and thorough service when I purchased my new car recently. Hugh patiently answered all of my questions without any "sales pressure". He is very knowledgeable and caring and I would recommend him very highly to anyone in the market for a new car.
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Response from: White River Toyota
Added: 1/6/2012 8:45:13 AM
Hello,
Thank you for taking time and reviewing us online. I'm glad Hugh was helpful and you were comfortable working with him. Thank you for such kind words and we at White River Toyota wish you the best with your new car and hope to see you in the service lane.
Thank you,
Peter Stoddard
General Manager
White River Toyota
sociale
12/26/2011 7:29:13 PM
Overall Score: 5.0
Reason for Visit: Sales (Used)
I recommend this dealer: Yes
Employee(s) Dealt With: Paul Battaini,
Kevin Doyle,
John Elliot,
Chris Killmer
My Review of White River Toyota:
My wife and I bought a used 2009 Hyundai Accent CS from Chris Killmer last Sunday. John Elliot and Paul Battaini were mangers on duty. My man, Kevin Doyle was off that day unfortunately because I think Kevin is great person. The car we bought runs great! The overall buying experience was great! Chris Killmer even made the delivery from White River Jct. to South Burlington at our house. While at the dealership this past Sunday, Chris recommended a good Italian restaurant for us to celebrate our purchase inside Hanover near the new Hannaford grocery store. Our dinner was great, and my wife Sonya bought three lottery tickets at the nearby Hannafords which each turned out to be winners - covered our gas!
Thank you for taking the time to deliver the vehicle to us and providing us with a great buying experience. My wife and I both have busy schedules and it was the holiday weekend which made pickup a challenge on our part - so thanks for delivering. Many recommendations coming your way and we will definitely do business with White River Toyota in the future!
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Response from: White River Toyota
Added: 12/27/2011 8:16:16 AM
John,
Thank you for taking the time to share your feedback from your experience with our sales staff. I am glad to hear that they were able to make your buying experience so enjoyable. On behalf of Kevin, John, Paul, Chris and everyone here at White River Toyota, I would like to thank you for choosing our dealership to purchase your new Accent. We hope you enjoy it and we look forward to seeing you again soon.
Thank you and Happy Holidays,
Peter Stoddard
General Manager
White River Toyota
chanlie
10/23/2011 10:34:21 PM
Overall Score: 4.8
Reason for Visit: Service
I recommend this dealer: Yes
Employee(s) Dealt With: Michael Swett
My Review of White River Toyota:
Hooray, a car dealership that actually provides service with their sales pitch. I'm glad I own a Toyota, as I wouldn't have met them if it had been another make. I really like the up front customer service, especially getting precise reports from the case manager.
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Response from: White River Toyota
Added: 10/25/2011 9:23:19 AM
Hello,
Thank you for taking the time to share your feedback from your recent visit to our service department. I am glad to hear that you enjoyed working with Michael, and that you're satisfied with your Toyota. We look forward to seeing you again soon,
Thank you,
Peter Stoddard
General Manager
White River Toyota