Kelly Sandefur was great and professional.
It’s not her fault, but the wait was a little bit longer than I expected.
It’s not her fault, but the wait was a little bit longer than I expected.
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by 2005pherring@sbcglobal.net
Service Price Transparency
Dec 29, 2023 -
Walter's Mercedes-Benz of Riverside responded
Thank you so much for leaving Kelly this terrific review! We are glad to hear that Kelly took great care of you and your automotive needs. We are happy to know that she was professional. We do apologize for the wait time that occurred during your visit and we do appreciate the feedback. If you would like to discuss further, please contact us at the dealership.
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
Erwin Artacho - General Manager
The service was I received was outstanding, quick and Al
Carte. Make sure to go to Kelly S. For your future services.
Carte. Make sure to go to Kelly S. For your future services.
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by AthosB
Service Price Transparency
Dec 18, 2023 -
Walter's Mercedes-Benz of Riverside responded
Athos,
We are grateful for you leaving Kelly this wonderful review and recommendation! We are thrilled to hear that she took outstanding care of you and could provide you with quick and efficient service. We hope to see you again the next time your vehicle needs service.
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
Erwin Artacho - General Manager
Great customer service and friendly.
Helpful and professional . Technicians were knowledgeable. I’ll be back.
Helpful and professional . Technicians were knowledgeable. I’ll be back.
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by Mplinski
Service Price Transparency
Nov 27, 2023 -
Walter's Mercedes-Benz of Riverside responded
Thank you so much for leaving us this positive review! We are glad to hear that our team took great care of you and your automotive needs. We are thrilled to know that they were friendly, helpful, professional and knowledgeable. We look forward to continue serving you and your future automotive needs for many years to come.
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
Erwin Artacho - General Manager
I was very pleased with the service and communication
with my Walter’s service associate,Kelly Sandefur
with my Walter’s service associate,Kelly Sandefur
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by dougfleniken
Service Price Transparency
Nov 27, 2023 -
Walter's Mercedes-Benz of Riverside responded
Providing quality and efficient service is so important to us here at Walter's Mercedes-Benz of Riverside and we are glad that Kelly's efforts could meet your satisfaction! We are pleased to know that she provided you with great communication. Please do not hesitate to let us know how we may be of further service to you.
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
Erwin Artacho - General Manager
Kelly Sandefur was a pleasure to work with.
She made the entire process of getting my vehicle serviced super easy. Kelly explained, in detail, what items on my vehicle would be covered. I ch
She made the entire process of getting my vehicle serviced super easy. Kelly explained, in detail, what items on my vehicle would be covered. I chose to wait for my vehicle and utilize the customers lounge. Walter’s has done a fantastic job providing a great customer experience. Look forward to returning for my next scheduled service.
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by rob911b
Service Price Transparency
Nov 27, 2023 -
Walter's Mercedes-Benz of Riverside responded
Thank you so much for leaving Kelly this positive review! We are glad to hear that Kelly took great care of you and your automotive needs. We are thrilled to know that she explained in detail what items on your vehicle would be covered. We look forward to continue serving you and your future automotive needs for many years to come.
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
Erwin Artacho - General Manager
Kelly Sandefur was my service advisor.
She was awesome. She kept me updated and answered all my questions! I’m glad i chose Walters.
She was awesome. She kept me updated and answered all my questions! I’m glad i chose Walters.
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by Arthur
Service Price Transparency
Nov 27, 2023 -
Walter's Mercedes-Benz of Riverside responded
Arthur,
We are grateful for you leaving Kelly this stunning review! We are amazed to hear that she took excellent care of you and could provide you with thorough and efficient service. We are pleased to know that she kept you updated on your vehicle and answered all of your questions. We hope to see you again when the time comes for your next service.
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
Erwin Artacho - General Manager
They service rendered was excellent, the staff are
pleasant and accommodating. I will definitely recommend Walter's Mercedes Benz.
pleasant and accommodating. I will definitely recommend Walter's Mercedes Benz.
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by merwynnr
Service Price Transparency
Nov 17, 2023 -
Walter's Mercedes-Benz of Riverside responded
Thank you so much for leaving us this 5-star review and recommendation! We are glad to hear that our team took excellent care of you and your automotive needs. We are happy to know that they were pleasant and accommodating. We hope to see you again the next time your vehicle needs service.
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
Erwin Artacho - General Manager
Good and quick service friendly personnel nice and clean
waiting area deliver the car in the promised time .
waiting area deliver the car in the promised time .
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by Ramon
Service Price Transparency
Nov 13, 2023 -
Walter's Mercedes-Benz of Riverside responded
Ramon,
We are grateful for you leaving us this positive review! We are glad to hear that our team took great care of you and could get your automotive needs taken care of quickly and efficiently. We are happy to know that they were friendly. If you ever have any questions or concerns please do not hesitate to give us a call.
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
Erwin Artacho - General Manager
My experience with Kelly Sandefur at Walter’s Mercedes
was refreshing. She was extremely professional and also personable. I love the fact that when we were discussing an issue that she didn’t have a trem
was refreshing. She was extremely professional and also personable. I love the fact that when we were discussing an issue that she didn’t have a tremendous amount of knowledge on (tires), she brought in an expert to give clarity to the conversation. I am happy that she will be my service advisor going forward.
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by Jmunderpar
Service Price Transparency
Nov 09, 2023 -
Walter's Mercedes-Benz of Riverside responded
Providing quality and efficient service is so important to us here at Walter's Mercedes-Benz of Riverside and we are glad that Kelly's efforts could meet your satisfaction! We are thrilled to know that she was extremely professional and personable. We look forward to continue serving you and your future automotive needs for many years to come.
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
Erwin Artacho - General Manager
Kelly Sanderfur is AWESOME!
She went above and beyond to help me when my new GLC 300 displayed an engine light after only having it for 5 days (145 miles). When I took it to t
She went above and beyond to help me when my new GLC 300 displayed an engine light after only having it for 5 days (145 miles). When I took it to the service department, Kelly was the person who from the beginning to the end took care of me. As I voiced my concerns and displeasure with the information I was given by the mechanic and even my sales rep (both men telling me to just pick the car up and it was safe to drive with the engine light on...while that may have been true, I did not want this as my solution, especially when the part needed was on back order and there was no projected date for when it would arrive at the dealership). Kelly listened to me and did not stop until she had explored every avenue and talked with others about how to get my problem resolved and get my car returned to me. Were it not for Kelly, and others whose names I do not know but they were also part of the resolution to getting me back in my car, I would certainly not be writing this rave review.
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by Terry A.
Oct 12, 2023 -
Walter's Mercedes-Benz of Riverside responded
Terry,
Providing quality and efficient service is so important to us here at Walter's Mercedes-Benz of Riverside and we are glad that Kelly's efforts could meet your satisfaction! We are delighted to hear that she listened to your concerns and explored ever avenue to find out how to fix the problem you were having. If you ever have any questions or concerns please do not hesitate to let us know how we may be of further service to you.
Be sure to follow us on Facebook and Instagram for specials and updates.
Regards,
Erwin Artacho - General Manager
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