Dealership Experience
6 yrs
Industry Experience
40 yrs
Languages Spoken
English
38 Reviews
Write a Review38 Reviews of Kelly Vincent
April 18, 2024
Phil and the crew always make sure that you feel welcomed. I even got to see Tate, the person who sold me my car 7 years ago. welcomed. I even got to see Tate, the person who sold me my car 7 years ago. More
Other Employees Tagged: Eric Messier, Phil Gagliardi , Tate
April 17, 2024
Truck was in for state inspection and all was good. While there wanted to take advantage to discuss lease getting close to end. Unfortunately sales people didn't seem to want to take the time. While there wanted to take advantage to discuss lease getting close to end. Unfortunately sales people didn't seem to want to take the time. More
Other Employees Tagged: Eric Messier
April 08, 2024
Very helpful and very understanding. Worked something out to help me stay in budget. Thank you Wally’s Nissan of Latham!! Worked something out to help me stay in budget. Thank you Wally’s Nissan of Latham!! More
Other Employees Tagged: Nikkie Traficante (Glover), Eric Messier, Steven Ranaudo
March 31, 2024
The service staff at Wally's that we have had the opportunity to work with have been wonderful. We needed a loaner car for the time our Titan was being serviced and they were able to get us one. We opportunity to work with have been wonderful. We needed a loaner car for the time our Titan was being serviced and they were able to get us one. We have 2 recommendations: We suggest that even though it was explained that it's Nissan's policy, it be very beneficial in the long run for the dealership to provide a loaner car at no charge, since the customer is already paying to have their vehicle repaired. The other suggestion we have is that having been in the industry all my life, we never charged our customers for diagnostic fee or for a loaner car. Any diagnostic fee was considered as part of the service/repair. This policy created a wonderful dealer/consumer raport and created many loyal customers that not only returned for their vehicle service, but, also became brand-loyal and purchased vehicles for themselves and family members. Many loyal customers also recommended the dealership to friends. So the little "loss" the dealership may take from free diagnostics and free loaner vehicles came back often 10 fold in the long run. The loaner cars actually give the customer real-time, hands on use of your product and often encouraged them to purchase one for themselves. More
Other Employees Tagged: Eric Messier, Phil Gagliardi , Ram
March 22, 2024
Very easy to schedule the appointment, all staff members were pleasant, appreciate the follow up to ensure we are happy were pleasant, appreciate the follow up to ensure we are happy More
Other Employees Tagged: Eric Messier, Phil Gagliardi
March 03, 2024
Very understanding and helpful in letting me know what I need and has to be done with my Truck to get fix . Thank you very much. need and has to be done with my Truck to get fix . Thank you very much. More
Other Employees Tagged: Phil Gagliardi
February 29, 2024
Great customer service and work completed in a timely matter, definitely coming back for any repairs! matter, definitely coming back for any repairs! More
Other Employees Tagged: Eric Messier, Phil Gagliardi
February 27, 2024
Quick, friendly, professional service. Brought my truck back cleaner than before I dropped it off. Brought my truck back cleaner than before I dropped it off. More
Other Employees Tagged: Eric Messier, Phil Gagliardi
February 23, 2024
Great customer service from the service specialist and they were able to explain everything I needed to do to my car! I am a very satisfied customer!! they were able to explain everything I needed to do to my car! I am a very satisfied customer!! More
Other Employees Tagged: Eric Messier, Phil Gagliardi
January 19, 2024
This dealership is polite, prompt and efficient. The building is clean and very modern with all the latest technology. I have been a customer of Nissan vehicles for many years. The building is clean and very modern with all the latest technology. I have been a customer of Nissan vehicles for many years. More
Other Employees Tagged: Eric Messier, Phil Gagliardi , Ram