Phil Gagliardi
Assistant Service Manager
Wally's Nissan of Latham
976 New Loudon Rd
Latham, NY 12110
83 Reviews
Write a Review83 Reviews of Phil Gagliardi
April 18, 2024
Phil and the crew always make sure that you feel welcomed. I even got to see Tate, the person who sold me my car 7 years ago. welcomed. I even got to see Tate, the person who sold me my car 7 years ago. More
Other Employees Tagged: Eric Messier, Kelly Vincent , Tate
March 31, 2024
The service staff at Wally's that we have had the opportunity to work with have been wonderful. We needed a loaner car for the time our Titan was being serviced and they were able to get us one. We opportunity to work with have been wonderful. We needed a loaner car for the time our Titan was being serviced and they were able to get us one. We have 2 recommendations: We suggest that even though it was explained that it's Nissan's policy, it be very beneficial in the long run for the dealership to provide a loaner car at no charge, since the customer is already paying to have their vehicle repaired. The other suggestion we have is that having been in the industry all my life, we never charged our customers for diagnostic fee or for a loaner car. Any diagnostic fee was considered as part of the service/repair. This policy created a wonderful dealer/consumer raport and created many loyal customers that not only returned for their vehicle service, but, also became brand-loyal and purchased vehicles for themselves and family members. Many loyal customers also recommended the dealership to friends. So the little "loss" the dealership may take from free diagnostics and free loaner vehicles came back often 10 fold in the long run. The loaner cars actually give the customer real-time, hands on use of your product and often encouraged them to purchase one for themselves. More
Other Employees Tagged: Eric Messier, Kelly Vincent , Ram
March 22, 2024
Very easy to schedule the appointment, all staff members were pleasant, appreciate the follow up to ensure we are happy were pleasant, appreciate the follow up to ensure we are happy More
Other Employees Tagged: Eric Messier, Kelly Vincent
March 03, 2024
Very understanding and helpful in letting me know what I need and has to be done with my Truck to get fix . Thank you very much. need and has to be done with my Truck to get fix . Thank you very much. More
Other Employees Tagged: Kelly Vincent
February 29, 2024
Great customer service and work completed in a timely matter, definitely coming back for any repairs! matter, definitely coming back for any repairs! More
Other Employees Tagged: Eric Messier, Kelly Vincent
February 27, 2024
Quick, friendly, professional service. Brought my truck back cleaner than before I dropped it off. Brought my truck back cleaner than before I dropped it off. More
Other Employees Tagged: Eric Messier, Kelly Vincent
February 23, 2024
Great customer service from the service specialist and they were able to explain everything I needed to do to my car! I am a very satisfied customer!! they were able to explain everything I needed to do to my car! I am a very satisfied customer!! More
Other Employees Tagged: Eric Messier, Kelly Vincent