Ken Brown
Ken Brown at Family Ford of Enfield
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Ken Brown | Page 43

service advisor

Family Ford of Enfield

65 Hazard Avenue
Enfield, CT 06082

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4.7
432 Reviews
4.7

432 Reviews

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432 Reviews of Ken Brown

December 18, 2020

Dealership Rating
Employee Rating

Always professional. Have been a customer in Service Dept. since 2008...Have always been informed of status while being a "waiting customer". Scheduling is always easy. Treat me as if I was family, whi More

by BlueLady '07
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Jorge Suarez, Greg Ayers, Agnes Pusztai , Jeremie Turcotte

December 12, 2020

Dealership Rating
Employee Rating

outstanding service department outstanding service very pleased how i was treated my service writer Agnes treated me as if i was family would definitely recommend More

by Mustanggt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Gary Craven, Jorge Suarez, Billy Genereux, Greg Ayers, Agnes Pusztai, Kim Moore , Michael Dale, Brian Grismala, Mike Moriarty

October 28, 2020

Dealership Rating
Employee Rating

quickly scheduled the service and was done on time. Ken in the service dept. was very friendly. I'll be back for future service work. More

by norm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

August 10, 2020

Dealership Rating
Employee Rating

Great service. Friendly staff and all issues were resolved and fully explained. The location was pristine and no waiting was encountered. Yada yada yada yada yada. More

by djhesscfo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

July 20, 2020

Dealership Rating
Employee Rating

Enfield Ford has always done us right. We've purchased 6 cars/trucks there. Jorge Suarez made the test drives and service work a breeze. The entire staff at EFF has treated us right. Good job folks! More

by Gerry B
Recommend Dealer
Yes

Other Employees Tagged: Jorge Suarez, Agnes Pusztai , Jeremie Turcotte

June 20, 2020

Dealership Rating
Employee Rating

Dropped my SUV off early to pick it up later in the day received a call service was completed within an hour of drop off. More

by Shelley
Recommend Dealer
Yes
Jun 21, 2020

Family Ford of Enfield responded

Shelley, Thank you! We appreciate your business and Ken and the team look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Ford of Enfield.

June 16, 2020

Dealership Rating
Employee Rating

I always feel that they take care of my car as if it was one of theirs. If I didn’t trust them... I wouldn’t be going for 15+ years!!!😘 More

by sillysallyg
Recommend Dealer
Yes
Jun 16, 2020

Family Ford of Enfield responded

It has been a pleasure serving you! Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Ford of Enfield, we look forward to having you as one of our valued customers for many more years to come!

June 07, 2020

Dealership Rating
Employee Rating

Super clean well organized and efficient. Scheduled repairs were completed on time at a reasonable price. Ken explained the repairs in great detail. This was very much appreciated. More

by Wbeach9426
Recommend Dealer
Yes
Jun 08, 2020

Family Ford of Enfield responded

Hello, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Ford of Enfield, we look forward to having you as one of our valued customers for many more years to come!

June 05, 2020

Dealership Rating
Employee Rating

Expected to have to pay more money for my service but it was surprisingly cheap also they saw me right away and got the job done quick. More

by Hollowking595
Recommend Dealer
Yes

Other Employees Tagged: Keli Morin, Greg Ayers, Agnes Pusztai , Jeremie Turcotte

Jun 06, 2020

Family Ford of Enfield responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

May 30, 2020

Dealership Rating

F150 oil change and service Family Ford went above and beyond today. They picked up my truck, brought it in for service and delivered it back to me when the service was complete. More

by Garydhagar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Agnes Pusztai , Chris Sarat

May 31, 2020

Family Ford of Enfield responded

Thank you, Gary, so much for your kind words, and for taking the time to leave us this wonderful feedback!

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