Ken Mercer | Page 10
Sales Manager
Heritage Honda Westminster
580 Baltimore Blvd
Westminster, MD 21157
A Honda Loyalist since 1990 when I purchased my first 1990 Honda Accord EX CPE. Today I enjoy drives with my wonderful wife in my brand new 2023 Honda Ridgeline while her 2024 Honda CR-V is in the garage. I truly enjoy helping others become a part of the Honda family.
Read moreDealership Experience
3 yrs, 7 mos
Specialties & Trainings
100% Honda Trained - 100% Dealer Rater Trained
105 Reviews
Write a Review105 Reviews of Ken Mercer
April 22, 2021
Great dealership at Heritage Honda had a wonderful experience with sales and leasing consultant Ken Mercer . He has made my experience calming and he walked me through each step and carefully explaine experience with sales and leasing consultant Ken Mercer . He has made my experience calming and he walked me through each step and carefully explained everything for me to understand . If you want an easy way to go and a calm process on purchasing a vehicle please check Ken Mercer out I highly recommend this guy . You won’t be disappointed I guarantee it !! More
April 19, 2021
The whole process was one of the most pleasant I've ever experienced. No push, no hassle, even the sale finalization was fast and agreeable. Ken Mercer had a fabulous disposition that made him enjoyable to experienced. No push, no hassle, even the sale finalization was fast and agreeable. Ken Mercer had a fabulous disposition that made him enjoyable to talk to. His genuinely personable attitude made the whole process feel relaxed and positive. More
Other Employees Tagged: Adam Barnes
April 10, 2021
I retired recently from our local Caterpillar dealership, service department. The bar was always high and we did well. My experience with the Westminster Honda salesman Robert Mason was outstanding and must service department. The bar was always high and we did well. My experience with the Westminster Honda salesman Robert Mason was outstanding and must be a valued employee. His team is also very impressive, they work together seamlessly witch is not an easy objective to achieve. In my mind you guy's were excellent, and will recommend your dealership to all I know. My Thanks to you all.... The Miller's.... More
Other Employees Tagged: John Mohlhenrich , Douglas Daryman, Christopher Felker, Alex Peterson
April 06, 2021
My lease was up in my 2018 Honda Pilot and last week I went to the original dealer that I got it from to see what deal they could give me to lease a new 2021 Pilot. After a lot of back and forth with the went to the original dealer that I got it from to see what deal they could give me to lease a new 2021 Pilot. After a lot of back and forth with the Salesman and the Sales Manager, they told me their “best deal”, but I left the dealer without a new Pilot because they didn’t have the color I wanted. They said that they were going to try to find it. Thank God they didn't have it, as I thought that they could have offered me a better deal. Then, the next day I went to Honda of Westminster because they had the color that I wanted in their inventory and I wanted to see if they could give me a better deal. When I got there, I was received by one of the Sales Manager and he introduced me to Ken Mercer. I have never felt more comfortable with a Sales Associate at a dealership. His professionalism, honesty, and empathy were exceptional! He was able to work the deal out with the General Manager and they gave me a much better deal than the one I had at the other dealership and I got a wonderful 2021 Honda Pilot in the color that I wanted. If you are looking for the best Sales Associate there is out there to buy a Honda, look no further, Ken Mercer will be your best option. And if you are looking for the best Honda dealership with the best deal and the best personnel, you have to visit Honda of Westminster. You will not be disappointed! Other personnel that were part of the transaction, Robert Lee (General Manager) Keith O’Connor (General Sales Manager), Joan Figuereo (Sales Manager), and Gregg Smith (Financial Manager) were awesome too. They will be my dealership for life. Thanks so much for a great service! More
Other Employees Tagged: Gregg Smith, Robert Lee , Emily Bintz, Joan Figuereo, Keith O'Connor
April 05, 2021
Had a wonderful time finding a new car here. We weren't positive if if it was the right fit but after talking with the salesman and checking it out we knew we had to go home with it. They went above and be positive if if it was the right fit but after talking with the salesman and checking it out we knew we had to go home with it. They went above and beyond to get us in our new car and we can't be anymore grateful. No headaches just ease. Highly recommend ! More
Other Employees Tagged: Gregg Smith
March 23, 2021
We recently purchased a Honda CRV from Heritage Honda and had the pleasure of working with Ken Mercer. Ken made us feel comfortable from the time he greeted us, he was honest, knowledgeable and forthright. T had the pleasure of working with Ken Mercer. Ken made us feel comfortable from the time he greeted us, he was honest, knowledgeable and forthright. This was our best experience working with a car salesman, and we would highly recommend him. Thank you Ken for your time patience More
March 23, 2021
Ken and many others at Westminster Honda were accommodating and welcoming. My purchase experience with them was smooth. Over the phone I told them what I wanted and they were quick to meet my pr accommodating and welcoming. My purchase experience with them was smooth. Over the phone I told them what I wanted and they were quick to meet my preferences. Highly recommend them! More
March 21, 2021
Ken Mercer & Robb Peters provided excellent service during my purchase of my pre-owned Honda. Erin(business manager) dutifully got me through the paperwork! Thanks again! during my purchase of my pre-owned Honda. Erin(business manager) dutifully got me through the paperwork! Thanks again! More
Other Employees Tagged: Robert Lee , Emily Bintz, Jim Groth, Robb Peters, Erin(business mgr)