Ken Mercer
Ken Mercer at Heritage Honda Westminster
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Ken Mercer | Page 10

Sales Manager

Heritage Honda Westminster

580 Baltimore Blvd
Westminster, MD 21157

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5.0
105 Reviews

A Honda Loyalist since 1990 when I purchased my first 1990 Honda Accord EX CPE. Today I enjoy drives with my wonderful wife in my brand new 2023 Honda Ridgeline while her 2024 Honda CR-V is in the garage. I truly enjoy helping others become a part of the Honda family.

Dealership Experience

3 yrs, 7 mos

Specialties & Trainings

100% Honda Trained - 100% Dealer Rater Trained

5.0

105 Reviews

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105 Reviews of Ken Mercer

April 22, 2021

Dealership Rating
Employee Rating

Great dealership at Heritage Honda had a wonderful experience with sales and leasing consultant Ken Mercer . He has made my experience calming and he walked me through each step and carefully explaine More

by Strive2success96
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Apr 24, 2021

Heritage Honda Westminster responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

April 19, 2021

Dealership Rating
Employee Rating

The whole process was one of the most pleasant I've ever experienced. No push, no hassle, even the sale finalization was fast and agreeable. Ken Mercer had a fabulous disposition that made him enjoyable to More

by gwelsh79
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Adam Barnes

April 10, 2021

Dealership Rating
Employee Rating

I retired recently from our local Caterpillar dealership, service department. The bar was always high and we did well. My experience with the Westminster Honda salesman Robert Mason was outstanding and must More

by Bob
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: John Mohlhenrich , Douglas Daryman, Christopher Felker, Alex Peterson

Apr 12, 2021

Heritage Honda Westminster responded

Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

April 06, 2021

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Employee Rating

My lease was up in my 2018 Honda Pilot and last week I went to the original dealer that I got it from to see what deal they could give me to lease a new 2021 Pilot. After a lot of back and forth with the More

by MARISELA TAVAREZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Gregg Smith, Robert Lee , Emily Bintz, Joan Figuereo, Keith O'Connor

Apr 07, 2021

Heritage Honda Westminster responded

Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Take care!

April 05, 2021

Dealership Rating
Employee Rating

Had a wonderful time finding a new car here. We weren't positive if if it was the right fit but after talking with the salesman and checking it out we knew we had to go home with it. They went above and be More

by Fjlknight
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Gregg Smith

Apr 07, 2021

Heritage Honda Westminster responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

March 29, 2021

Dealership Rating

Ken was amazing. He helped me purchase a band new car. Even though he was busy, I never once felt he was inattentive. Consummate Profesional More

by Sean.Brown
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Mar 30, 2021

Heritage Honda Westminster responded

Hello, thank you for your kind review; we are happy to pass along your comments to Ken here at Heritage Honda Westminster! If you have any further questions, please give us a call. We're always happy to help! Take care!

March 23, 2021

Dealership Rating
Employee Rating

We recently purchased a Honda CRV from Heritage Honda and had the pleasure of working with Ken Mercer. Ken made us feel comfortable from the time he greeted us, he was honest, knowledgeable and forthright. T More

by fbhorter
Customer Service
Friendliness
Recommend Dealer
Yes
Mar 24, 2021

Heritage Honda Westminster responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

March 23, 2021

Dealership Rating
Employee Rating

Ken and many others at Westminster Honda were accommodating and welcoming. My purchase experience with them was smooth. Over the phone I told them what I wanted and they were quick to meet my pr More

by haroldgdeleon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Mar 24, 2021

Heritage Honda Westminster responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

March 22, 2021

Dealership Rating

Ken was extremely helpful to my wife and I and was very patient as well , honest and Respectable Salesman , we highly recommend going through Ken !!! More

by Paul & Debanhi Kluth
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Mar 23, 2021

Heritage Honda Westminster responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

March 21, 2021

Dealership Rating
Employee Rating

Ken Mercer & Robb Peters provided excellent service during my purchase of my pre-owned Honda. Erin(business manager) dutifully got me through the paperwork! Thanks again! More

by TheRightFit
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Robert Lee , Emily Bintz, Jim Groth, Robb Peters, Erin(business mgr)

Mar 22, 2021

Heritage Honda Westminster responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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