Ken Mercer
Ken Mercer at Heritage Honda Westminster
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Ken Mercer | Page 3

Sales Manager

Heritage Honda Westminster

580 Baltimore Blvd
Westminster, MD 21157

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5.0
105 Reviews

A Honda Loyalist since 1990 when I purchased my first 1990 Honda Accord EX CPE. Today I enjoy drives with my wonderful wife in my brand new 2023 Honda Ridgeline while her 2024 Honda CR-V is in the garage. I truly enjoy helping others become a part of the Honda family.

Dealership Experience

3 yrs, 7 mos

Specialties & Trainings

100% Honda Trained - 100% Dealer Rater Trained

5.0

105 Reviews

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105 Reviews of Ken Mercer

March 10, 2023

Dealership Rating
Employee Rating

Chloe was friendly, honest, down to earth and easy to talk to. She understood our needs and personal circumstances. She went above and beyond to find the car we wanted at a different dealership and arr More

by ohlandau
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Chloe Ford , Jared Wright

Mar 13, 2023

Heritage Honda Westminster responded

Hello, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

January 31, 2023

Dealership Rating
Employee Rating

I was worried I might encounter a high pressure sales team. We did not. Buying a vehicle here was a friendly low stress process. More

by WGT
Sales Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Robert Mason, Robert Lee , Warren Tsang, Ryan Wehler

Feb 03, 2023

Heritage Honda Westminster responded

Hello, we understand it's a big decision where you purchase your car from, and we are grateful to have been chosen, thank you and we hope to see you again!

January 30, 2023

Dealership Rating
Employee Rating

The whole experience was very pleasant and great. The workers helped alot and are very nice. The best dealership I have ever been too. More

by Justindeleonardo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Robert Lee, Mark Fishman , Adam Barnes

Feb 03, 2023

Heritage Honda Westminster responded

Hello, thanks for your great review, and for giving our dealership such a high star rating! We hope to be of service to you again! Take care!

November 16, 2022

Dealership Rating
Employee Rating

I hate buying a new car. I would even rather go to the dentist. However, in all my years of buying cars, Chloe actually made it enjoyable. She is a valuable credit to Westmin More

by guin21
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mark Fishman, Chloe Ford , Adam Barnes

Nov 22, 2022

Heritage Honda Westminster responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

October 22, 2022

Dealership Rating
Employee Rating

Chloe Ford was excellent went above and beyond to help us choose the right vehicle. Ryan Wehler sales manager was very helpful attending to our needs. Would recommend them both very honest. More

by rbsmith950
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Lorri Kiser, Chloe Ford , Adam Barnes, Ryan Wehler

Oct 27, 2022

Heritage Honda Westminster responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Heritage Honda Westminster! Thanks again for the recommendation, and have an amazing day!

Oct 27, 2022

rbsmith950 responded

Followip to check how we are enjoying it he new pilot was not expected truly a deallerdhip that cares

October 03, 2022

Dealership Rating
Employee Rating

Heritage Honda has been very responsive to securing us a Honda. They have offered available vehicles at other retail stores and gave us the ability to participate in their upcoming vehicle allocation progra More

by pckhydrant
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chloe Ford

Oct 07, 2022

Heritage Honda Westminster responded

Hi, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

October 03, 2022

Dealership Rating
Employee Rating

I typically do not like the car buying process but Mike Morales and the Team at Heritage Honda made the experience surprising enjoyable. I would definatly buy thru them again! More

by terrydwalsh
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Morales,, Jared Wright

Oct 07, 2022

Heritage Honda Westminster responded

Hi, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

October 01, 2022

Dealership Rating
Employee Rating

Rob Mason, Jared Wright and Ken Mercer were great to deal with. Very good car buying experience. More

by philkain
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Robert Mason , Jared Wright

Oct 06, 2022

Heritage Honda Westminster responded

Hello, we're happy you found our staff to be so supportive during your experience here at Heritage Honda Westminster. We hope you continue to choose us for all your automotive needs! Take care!

August 07, 2022

Dealership Rating
Employee Rating

Ken Mercer and Heritage Honda has forever changed my feelings of buying a new car and the usual unpleasantness of playing games and price haggling. Me and my son were looking for an Accord just to road More

by Tommy
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Warren Tsang

Aug 09, 2022

Heritage Honda Westminster responded

Hi Tommy, we strive for a high level of customer satisfaction in all aspects of our dealership. We hope you continue to choose us for all your automotive needs! Take care!

August 05, 2022

Dealership Rating
Employee Rating

Ken was the absolute best! He was very professional and cared a lot about the customer. He made sure the buying process went as smooth as possible and exceeded our expectations More

by Cole L
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Warren Tsang

Aug 07, 2022

Heritage Honda Westminster responded

Hello Cole, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

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