I recently brought a Ferrari F430 Berlinetta I was considering to Boardwalk Ferrari in Plano, Texas for a Pre-Purchase Inspection. Even though I was not buying from Boardwalk, I was treated with outstanding courtesy. While in the showroom waiting to meet with the Service Advisor, we had the pleasure of speaking with Ken Murphy. This being our first visit to a Ferrari dealer, we had many questions. Mr. Murphy patiently and enthusiastically answered every question and gave us a wonderful tour of the facility. A true gentleman.
Our Service Advisor was a young man named Paul Frey. I have always been enamored with the Ferrari marque; I have often been described as a fanatic. The young Mr. Frey matches my ardor for the brand. He is a true Ferrarista. I enjoyed a lengthy conversation with Paul about all things Ferrari. He took a personal interest in the car I brought in and ensured that it was in excellent condition. This gave me the confidence to proceed with the purchase. The issues identified during the inspection were corrected elsewhere, as that was the preference of the seller, who was paying for the work. Were it up to me, I would have had Boardwalk do the repairs.
We thoroughly enjoyed doing business with Boardwalk Ferrari and would recommend them without reservation.
"Exceeded all expeu"
My 458 Italia was recently in the service department. I'm not local to the dealership and largely communicated via email. All responses were timely and every detail,was attended to and then some. Paul Frey was excellent and went above the call of duty to provide me and my car with excellent service. Ken Murphy was very accommodating and welcomed us and just made the experience that much better. Thank you Boardwalk Ferrari.
My most recent service experience was excellent. It was a routine state inspection for my 458 Spider and it was done promptly while I waited. I had a bottle of water and spoke with several of the very courteous staff. I enjoy visiting Boardwalk Ferrari and I appreciate the hard work that the service staff does to make my experience as a customer perfect. A car is only as good as the service that backs it up. A perfect car and perfect service make me a very happy customer. Thank you.
I have been a client of Boardwalk's for many years now. It is always a pleasure to deal with people on both the sales and service side. They are extremely professional, positive and aim to make your visit as pleasant as possible. I would recommend them without reservation.
"Continued good experiences"
They go through great lengths to answer all my questions in an simple and easy to understand explanation. I was able to see my new car even though they were still working on it,
"Did as they agreed on time and great customer service."
- Arnold Gachman
I respect their transparency and straightforward explanations and terms. Service has accommodated my needs and helped coordinate convenient times to arrange transportation when leaving my car for service.
"CALI T PRESALE INSPECTION"
BROUGHT MY CALI T IN FOR A PRESALE INSPECTION. VISITED WITH LARRY ABOUT WHAT NEEDED TO BE DONE. NEXT DAY I RECEIVED A CALL THAT INSPECTION WAS DONE AND ALL WAS GREAT WITH MY CAR. QUICK SERVICE
"On time !"
I called service for a noise on the rear passenger side of the hatch. What was most problematic was I could not get to the car to service for several days which would miss the truck to the Colorado Rally .
Larry Neighbors &Julie Summers got the car to the agency the next day very early in the am.
The noise was fixed & the car was prepared for the rally and arrived in Colorado in time.
"Two Car Guys Talking, Now leading to a Sale. "
I found some time in the vicinity of Broadwalk Ferrari, after a local very casual client meeting. I walked in, and was amazed with the beauty of the automotive pieces of art. I've never really thought a Ferrari was for me, but truthfully after being kindly approached by a highly knowledgable staff member Ken Murphy, I now understand why they are the best. He kindly walked me around the showroom floor... I had many questions, belt vs chain, colors and turbos, and liter size. He was extremely helpful in all ways, and highly involved yet patient with my minimal knowledge of the now, Ferrari Club. Ken recognized I was a pure car guy, not though an expert with Italian cars and gave me a tour with out any pressure at all. I was hooked when he started the F12 and I heard the purr and lope. I know I have to have one! He explained the different cars and I naturally asked more inquisitive questions Ken, was highly respectful in answering some but, at the same time was extremely protective of current client cars and customer anonimity( which I truly appreciate as well). Basically I know that no one has to slow down and spend their day to really make another feel welcomed. I now feel the addiction of Ferrari. My pt is to let anyone know that reads this, that in speaking with Ken I never felt a bias because of my age or how I happened to be dressed extremely casual...or other factors but he made me feel welcomed and I saw the passion in his actions and words that he loves Ferrari and I could feel that. I did not know what to love and live Ferrari was about, it truly took that time with Ken to turn me into someone that appreciates and strives to join the club because of the traditional and comradery. I have started my due diligence to see what piece of art would be the best fit for myself at this point. I can only say, thank you sincerely Ken, and Boardwalk... I truly wish my own personal sales staff and company acted and performed with as much passion and conviction as you had for me.
"Outstanding customer service"
I have used Boardwalk for many years. I have had the pleasure of working with Dan, Paul and Larry directly in the service department. I have also worked with Steve who is the service director.
The staff at Boardwalk have always done an extremely good job in handling my needs. Their level of customer care is possibly some of the best I have ever seen. I recently had an issue and although I was concerned at first, they stepped up and went above and beyond to make the situation right in every way. (Thank you Steve!!)
If there is any way that they can make your request become a reality, these guys will do it. You can't ask for much better.