Kenny Davis

Sunset Volkswagen responded

Thank you for sharing your experience! We’re glad to hear our sales team provided honest, transparent service and answered all your questions. We always strive to make the buying process fair and straightforward, and we appreciate your trust in us.

Sunset Volkswagen responded

Thank you for your feedback! We’re thrilled to hear you had an awesome experience. Andrew will be glad to hear your kind words, and we’re glad you enjoyed our facility and coffee. We’re happy everything was completed in 90 minutes as promised and look forward to serving you again!

Sunset Volkswagen responded

Thank you for sharing your experience! We’re thrilled to hear that your Taos tune-up and check were completed efficiently and professionally in under two hours. It’s great to know Andrew went the extra mile by arranging an Uber for you. Little touches like that make all the difference. We appreciate your support and look forward to serving you again!

Sunset Volkswagen responded

We’re very sorry to hear about your frustration and the experience you’ve described. This is certainly not the level of communication or service we strive to provide. When you initially raised your concern, we understood that the vehicle would be brought back to us immediately so our team could properly inspect and verify the issue. We take matters like this very seriously and always want the opportunity to review any concerns firsthand. If the cause is determined to be related to our workmanship, we absolutely take responsibility and work toward a resolution. At this point, we have not had the chance to re-inspect your vehicle, as it was taken to another shop. We would still welcome the opportunity to review the situation with you and discuss the findings so we can better understand what occurred and determine the appropriate next steps. Please reach out to us directly at your convenience so we can work toward a resolution together.

Sunset Volkswagen responded

Thank you for your kind words! We’re so glad to hear the appointment process was easy and that you were pleased with the quality of work. We truly appreciate your recommendation and your support.

Sunset Volkswagen responded

Thank you for the wonderful feedback! We are thrilled to hear that you had such a great experience with our service department. Our team works hard to provide friendly, professional, and transparent service, so it is great to know that everything was clearly explained and that you were kept updated throughout the process. We are also glad your vehicle was completed on time and that our technicians took great care of it. Your kind words about our honesty, efficiency, and customer service truly mean a lot to our entire team. Thank you for your recommendation and for choosing us for your vehicle service. We look forward to seeing you again for your future maintenance needs!

Sunset Volkswagen responded

We’re very sorry to hear about your experience and appreciate you taking the time to share your concerns. We take matters like this seriously. We want to clarify that the specific damage you’re describing was not brought to our attention at the time of delivery or within the first few days of picking up your car. This is the first we have heard of these concerns more than three weeks later. That said, we never want any customer to feel unheard or unsupported. We understand your frustration, especially when multiple repairs are involved. Our goal is always to take responsibility where appropriate and work toward a clear resolution rather than placing blame. We would welcome the opportunity to review your repair history, inspect the vehicle, and work directly with you to better understand what occurred. Please contact our service management team at 941-921-8080 so we can properly look into this and assist in any way possible. Your experience matters to us, and we would like the chance to make this right.

Sunset Volkswagen responded

Thank you for your kind words, John. We are thrilled to hear that you consistently have a great experience with us and that Andrew and the team were accommodating and professional. We truly appreciate your support and look forward to your next visit.

Sunset Volkswagen responded

Thank you for your kind words. We are delighted to hear that you are very satisfied with our service and that our team always greets you with a bright face. We truly appreciate your support and look forward to seeing you again.

Sunset Volkswagen responded

Thank you for the great feedback. We’re thrilled to hear that our service department impressed you with their courtesy, knowledge, and punctuality. Your kind words mean a lot to our team, and we truly appreciate you taking the time to share your experience. We look forward to assisting you again in the future.