Kerry Copeland

I had great experience. Good customer service. Very happy with my purchase. I will recommend to friends Good customer service. Very happy with my purchase. I will recommend to friends More

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On 03/20/24 I visited 26 dealerships taking notes on the inventory, salesmen & saleswomen with the intention to return to the top options the following day. “I drove straight back to Gladstone Toyota as inventory, salesmen & saleswomen with the intention to return to the top options the following day. “I drove straight back to Gladstone Toyota as it was the hands down favorite. Jc was the biggest reason for this. He was calm, informative, didn’t hover, push, pull or try to banter me into making a rushed decision. Buying a car can be a long and stressful process and we bought two that day. Jc and the entire team and Gladstone Toyota made it an enjoyable experience full of laughter and excitement. Cheers, More

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Friendly people and the process went through smoothly. Lina was helping us and she’s been such an amazing person to buy a car from. She’s excellent at her job and very kind and helpful. Strongly recommend Lina was helping us and she’s been such an amazing person to buy a car from. She’s excellent at her job and very kind and helpful. Strongly recommend her and will be coming back to buy a car from her again! More

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Great service I like workers to server and guide me through to get what I need for through to get what I need for More

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Toyota dealership was fast and efficient. John and Eric had good personalities. Very helpful. Will be back when the time comes. John and Eric had good personalities. Very helpful. Will be back when the time comes. More

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Kenny helped me find EXACTLY what I was looking for, in the current vehicle market, that is hard to do!! I got my dream Sienna Hybrid and I couldn’t be happier. Go see Kenny, he will take good care of you. the current vehicle market, that is hard to do!! I got my dream Sienna Hybrid and I couldn’t be happier. Go see Kenny, he will take good care of you. Thank you Kenny! More

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I was told my Toyota Camry needed a wheel alignment. I took my car to Les Schwab and they said my alignment was just fine. I don’t know who I can trust anymore. I think you guys of Gladstone are trying I took my car to Les Schwab and they said my alignment was just fine. I don’t know who I can trust anymore. I think you guys of Gladstone are trying to scam people out of their harder money by saying they need some thing they don’t. More

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I wanted my oil changed! !2hrs later had to find out where my truck was...Was told they rotated the tires only.......The recite was not in my name but my husbands who has noth !2hrs later had to find out where my truck was...Was told they rotated the tires only.......The recite was not in my name but my husbands who has nothing to do with the truck I asked them to change that they did not....So no oil change 2 hrs later..I am not very satisfied with Toyota at all!!!!!!!!And I had a appointment early in the morning. What a joke....... More

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Updated review: Kerry, Service Mgr called me and we discussed the issues we were having. He was kind, helpful, and asked what he could do to make us happy. While we've already moved on to another rep discussed the issues we were having. He was kind, helpful, and asked what he could do to make us happy. While we've already moved on to another repair shop, I really appreciated his call and wanting to hear about our experience. The dialogue below was our experience this May, 2023. The updated rating is based on our experience with the shop back in January, 2023. The "average" rating for quality of work is specifically because the work they completed for $1200 in January didn't fix the problem. However, I would try this place again. Not sure what's going on with this service department. Been coming here for years, but very unhappy with their service and communication. Had $1200 worth of work done 3 months ago, but car continued to experience same issues. Brought it back and this time they said it needed a new transmission. While the camry is 20 years old, it only had 100,000 miles on it. The cost = $5400. They said they couldn't give me a printout of the tests that were run because they were trying to hurry since we were waiting. Heather said she would send me the printout so I could determine if I wanted to pore more money in to the car. never got the printout, called and emailed; left several messages for Heather and for the service manager. No response to any of them. Was planning on purchasing a new car, but don't want to buy when the service department is lacking. Taking our business somewhere else. More

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Kerry the service manager is a hands on professional that puts the interest of the customer first and does what it takes to make sure the customer leaves satisfied. The service dept has improved immensely si puts the interest of the customer first and does what it takes to make sure the customer leaves satisfied. The service dept has improved immensely since he took over. More

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