Kevyn Cruz | Page 2

Amazing...always! Service, quality and hassle free. I always depend on Lincoln of Wayne especially when its duringa difficulttimelike a car accident! always depend on Lincoln of Wayne especially when its duringa difficulttimelike a car accident! More

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It took a month before they could bring my car in, I needed a loaner. It took them FIVE weeks to diagnose my car, which should have taken a quick google search. Water in the wheel well... google it.. needed a loaner. It took them FIVE weeks to diagnose my car, which should have taken a quick google search. Water in the wheel well... google it... problem is clogged drains in the sunroof. Then it took another 8 weeks for them to get parts (which I understand, chain supply issues) and fix my car. During this time the windshiled on the loaner cracked from a pebble that spread like the omnicron virus. They charged me the cost, $550 for the window. On top of that they wanted to charge me upwards of $3,700 to fix. Corporate stepped in and reduced it by $1,600. But I was still not satisfied. They took 15 hours of diagnostic testing (five weeks) to figure out the problem, the whole time they were making the problem worse by water testing the car when they could have GOGGLED it! My car sat in a service bay like a lost puppy in a shelter for months. I even checked on it to make sure it was still there. After negotiating the cost down further when we finally picked up the car, we paid under $1000 including the window replacement of the loaner. I am happy they made good on what should have been at the most a one month service stay, instead it was three months. And we thought the service manager was arrogant. But his boss was much nicer. Bottom line, I will not go back to Lincoln of Wayne. They used to be so much better. Also, my check engine light has been un since I picked up my car two weeks ago. I called corporate. More

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The staff is courteous and eager to help. The service on the vehicle is done properly. the vehicle is done properly. More

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Always met with a smile and asked how they can help me. Work done efficiently and correctly. Fit me in as in this recent case as soon as possible. Work done efficiently and correctly. Fit me in as in this recent case as soon as possible. More

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I have been with them 18 years and have had no complain! None ! They are just wonderful None ! They are just wonderful More

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Covid has severely hampered the service department; so it's not really their fault. It takes a very long time to get an appointment; and when you do, it still takes a week for them to get to your car. it's not really their fault. It takes a very long time to get an appointment; and when you do, it still takes a week for them to get to your car. I've been having a minor but annoying problem since June. Had serviced a few times. Still not fixed as of October. I think I pinpointed the problem but they can't order the part until they run tests. They have had the car two weeks this time. But, as a loaner they gave me a brand new car. Hard to beat that. And they are very polite and I know they ARE trying. I'm sure I will give them 5***** when finally fixed. Also, when I did have an emergency they saw me and fixed the flat immediately. Today's grade should really be an INCOMPLETE. More

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I had a major issue with my Navigator, brought it to the dealership and they took it in without an appointment. The problem was resolved when the parts came in 3 days later, I was thinking it was going to b dealership and they took it in without an appointment. The problem was resolved when the parts came in 3 days later, I was thinking it was going to be much longer. I have been buying cars and having them repaired at Wayne Lincoln for many years, they are understanding, quick to resolve an issue, have always been there when I needed them and I trust them when recommendations are made. Robert Ashey More

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Exceptional in every way from initial contact made. Whatever the need is, staff is always professional, knowledgeable, helpful and patient. For service appointments, they are thorough, polite, informat Whatever the need is, staff is always professional, knowledgeable, helpful and patient. For service appointments, they are thorough, polite, informative and attentive to every detail. I highly recommend this dealership and love driving my Corsair! More

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this dealership has been the best i've visited in over 10 yrs. since i've owned a lincoln. the service dept is courteous and friendly yrs. since i've owned a lincoln. the service dept is courteous and friendly More

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Professional service and quality knowledge. Was able to schedule service and receive a loaner car while my Lincoln 2019 MKC was being serviced. Received a call when the service was completed and picked up schedule service and receive a loaner car while my Lincoln 2019 MKC was being serviced. Received a call when the service was completed and picked up my car within 20 minutes More

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