
Kim Gonzales
Service Writer
Gordie Boucher Ford Lincoln of West Bend
3021 W Washington St
West Bend, WI 53095
116 Reviews
Write a Review116 Reviews of Kim Gonzales
August 19, 2025
Great communication on the service & recall issue with my car. Jacob & Joe & Monica all followed through on the process to get my car back on the road. car. Jacob & Joe & Monica all followed through on the process to get my car back on the road. More
Other Employees Tagged: Joseph Hohmann, Jacob Wilson, Monica Dewey
August 08, 2025
The service team was very friendly and knowledgeable. We will gladly return in the near future. We will gladly return in the near future. More
Other Employees Tagged: Monica Dewey
August 06, 2025
They go out of their way to explain your service and make sure you understand everything that needs to be done. sure you understand everything that needs to be done. More
Other Employees Tagged: John Zieja
July 30, 2025
Very impressed with the customer service can honestly say the best I've ever dealt with. Ther communication was excellent and was able to work with me on my crazy work hours. One main reason I switched from the best I've ever dealt with. Ther communication was excellent and was able to work with me on my crazy work hours. One main reason I switched from ram because customer service was absolutely horrible here in west bend I couldn't take it any more! Special shout out to Kim and Monica there have both have gone above and beyond which will keep me as a returning customer for sure. More
Other Employees Tagged: Monica Dewey
July 16, 2025
Everyone was excellent & treated us very well. Dawson was a wonderful sales person. Kim in the service department was also excellent, she kept me well informed as to what was going on at all times. Dawson was a wonderful sales person. Kim in the service department was also excellent, she kept me well informed as to what was going on at all times. More
Other Employees Tagged: Richard Love
June 28, 2025
Kim and Service was awesome! Made sure to listen well when I was explaining the issues I had and insured that what I wanted fixed was taken care of. She also made sure my service Made sure to listen well when I was explaining the issues I had and insured that what I wanted fixed was taken care of. She also made sure my service hours were looked at and helped with a coupon that I forgot. The tax in the shop fix the car perfectly and I drove away happy. More
Other Employees Tagged: John Zieja, Joseph Hohmann, Chris Flynn, Tim Heim, Wayne Zarling, Dave Brooks, Jacob Wilson
June 09, 2025
They were right on time. Theyvwere very pleasant. I got to watch the Brewers while I waited. Theyvwere very pleasant. I got to watch the Brewers while I waited. More
Other Employees Tagged: Jacob Wilson

