Kim Gonzales
Kim Gonzales at Gordie Boucher Ford Lincoln of West Bend

Kim Gonzales

Service Writer

Gordie Boucher Ford Lincoln of West Bend

3021 W Washington St
West Bend, WI 53095

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5.0
116 Reviews
5.0

116 Reviews

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116 Reviews of Kim Gonzales

August 19, 2025

Dealership Rating
Employee Rating

Great communication on the service & recall issue with my car. Jacob & Joe & Monica all followed through on the process to get my car back on the road. More

by PATTYMFAUL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 19, 2025

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Joe Hohmann Service Manager 262-338-3379

August 09, 2025

Dealership Rating
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I had a great experience! The staff was very welcoming and made each step easy for me! More

by mikeltarilyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 09, 2025

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Joe Hohmann Service Manager 262-338-3379

August 08, 2025

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The service team was very friendly and knowledgeable. We will gladly return in the near future. More

by Lj
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Monica Dewey

Aug 08, 2025

Gordie Boucher Ford Lincoln of West Bend responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Gordie Boucher Ford Lincoln of West Bend! Joe Hohmann Service Manager 262-338-3379

August 06, 2025

Dealership Rating
Employee Rating

They go out of their way to explain your service and make sure you understand everything that needs to be done. More

by grambowmary
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: John Zieja

Aug 06, 2025

Gordie Boucher Ford Lincoln of West Bend responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Joe Hohmann Service Manager 262-338-3379

July 30, 2025

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Very impressed with the customer service can honestly say the best I've ever dealt with. Ther communication was excellent and was able to work with me on my crazy work hours. One main reason I switched from More

by Stegalldog83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Monica Dewey

Jul 30, 2025

Gordie Boucher Ford Lincoln of West Bend responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Gordie Boucher Ford Lincoln of West Bend, we look forward to having you as a valued customer for many years to come! Joe Hohmann Service Manager 262-338-3379

July 25, 2025

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Employee Rating

Had a great experience nice service people and great service will be back when my car needs service More

by Conniefaber7938@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 25, 2025

Gordie Boucher Ford Lincoln of West Bend responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Joe Hohmann Service Manager 262-338-3379

July 16, 2025

Dealership Rating
Employee Rating

Everyone was excellent & treated us very well. Dawson was a wonderful sales person. Kim in the service department was also excellent, she kept me well informed as to what was going on at all times. More

by MARV.WOLTER53
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Richard Love

Jul 16, 2025

Gordie Boucher Ford Lincoln of West Bend responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Gordie Boucher Ford Lincoln of West Bend! Joe Hohmann Service Manager 262-338-3379

July 04, 2025

Dealership Rating
Employee Rating

My service rep was fantastic to work with and communicated well with the status of repairs More

by weber5022
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 04, 2025

Gordie Boucher Ford Lincoln of West Bend responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Gordie Boucher Ford Lincoln of West Bend! Joe Hohmann Service Manager 262-338-3379

June 28, 2025

Dealership Rating
Employee Rating

Kim and Service was awesome! Made sure to listen well when I was explaining the issues I had and insured that what I wanted fixed was taken care of. She also made sure my service More

by BryanJenz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 28, 2025

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Joe Hohmann Service Manager 262-338-3379

June 09, 2025

Dealership Rating
Employee Rating

They were right on time. Theyvwere very pleasant. I got to watch the Brewers while I waited. More

by scottstern
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jacob Wilson

Jun 09, 2025

Gordie Boucher Ford Lincoln of West Bend responded

Thanks for sharing your thoughts about your experience with Gordie Boucher Ford Lincoln of West Bend. We appreciate your business and hope to see you again soon! Joe Hohmann Service Manager 262-338-3379

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