Kim Hausmann
Kim Hausmann at Jim Butler Chevrolet

Kim Hausmann | Page 173

Service Consultant

Jim Butler Chevrolet

759 Gravois Bluffs Blvd
Fenton, MO 63026

4.7
1,743 Reviews
4.7

1,743 Reviews

Write a Review

1743 Reviews of Kim Hausmann

August 24, 2018

Dealership Rating
Employee Rating

excellent Quick, courteous service and everyone committed to satisfying my needs and concerns. Everyone in service department share in a family-type environment More

by marco751
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 27, 2018

Jim Butler Chevrolet responded

That is so great to hear, marco751! We're so glad that our commitment to our customers' happiness shows through! Thank you for your feedback and for being a part of the Jim Butler Family! Safe travels!

August 22, 2018

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Employee Rating

Customer service was great. From the entry to the exit, the staff (especially Kim) were pleasant and serving. Each process went smoothly. I did request a ride to do a personal er More

by suttonbj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 22, 2018

Jim Butler Chevrolet responded

That's great to hear! We're so glad that our team took great care of you, especially Kim and our shuttle driver! We are thrilled that we were able to meet your expectations and look forward to working with you again in the future.

August 21, 2018

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Employee Rating

Need more mechanics I have confidence in the work which is done on both our cars. I worked with Kim in the service department and she was great. She kept me informed and More

by DS.HUGO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 21, 2018

Jim Butler Chevrolet responded

Thank you for your feedback. We are so glad that you have confidence in our service department and that Kim took such great care of you. We understand your frustrations with the longer than anticipated wait time. It looks like we did several services to your vehicle, including the diagnostic time it took to find out what the roaring noise you brought it in for was coming from. We always want to make sure that our customers' safety is #1 and that we are ensuring that there are not any additional problems that might have been missed. Sometimes this thorough service does take a bit longer.

August 20, 2018

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Employee Rating

If they tell you 30mins. Expect to be there 3 times as long 25 words isn’t enough! Had car 5 days for warranty work. Gave it back with a jacked up wheel. Waited 3hrs for a “30minfix”! More

by noc7
Customer Service
Quality Of Work
Recommend Dealer
No

August 20, 2018

Dealership Rating
Employee Rating

Great service I took in my 2016 Malibu for a recall and oil change. There was also a check engine light on, which turned out to be due to a squirrel partying with More

by jrwhite314
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 20, 2018

Jim Butler Chevrolet responded

Thanks for your kind words! We're very glad that Kim had good communication with you regarding the work you had done. Hopefully you won't be having any more partying squirrels under the hood, but if you do, we're always here to help! Safe travels.

August 20, 2018

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Employee Rating

Great customer service, great communication Customer service and communication next to none. End result on two vehicles in for repair couldn't have been smoother. My service representative Kim m More

by rogerwilson47
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 20, 2018

Jim Butler Chevrolet responded

Awesome! We're so glad that Kim took such great care of you! Thanks for your kind words and 5-star review. Safe travels and see you next time!

August 20, 2018

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Employee Rating

Very satisfied with this dealership This is the second time I have been to the service department at this dealership. The first visit was for an oil change and a recall on my car. Everyo More

by shaky1229
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 20, 2018

Jim Butler Chevrolet responded

That is awesome! We're thrilled that you had such a positive experience for both of your visits! We sincerely appreciate your business and look forward to your third, fourth, fifth visit and beyond!

August 15, 2018

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Employee Rating

Very Pleasant as usual I was greeted & waited on as soon as I pulled up. They quickly discovered my 2014 Cruz needed a new Fuel pump and a Camshaft Solenoid. I forgot to More

by Deb Bollmann
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kala is super nice! In four years she always takes a minute to talk to me.

Aug 15, 2018

Jim Butler Chevrolet responded

Thank you so much for your kind words, Deb. We really appreciate you taking the time to share your experience with us! We're thrilled that Kim and Kayla made sure to do everything they could to make sure you felt welcomed and cared for! We count ourselves lucky for customers like you. We look forward to working with you again in the future!

August 14, 2018

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Employee Rating

Very polite and informative While waiting for oil change I did walk the showroom. I was actually thinking of trading up. Maybe even a new Camero. I have a solid payment history w More

by melndameyer22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tom Butler, Mike Johnson, Dalton Kiley, Melissa Perez

Aug 14, 2018

Jim Butler Chevrolet responded

Thank you for your honest feedback. Congrats in improving your credit score and building that great credit history! We're very glad to hear that our service department took great care of your service needs while you were here. We are sorry that you got the impression that we didn't want to help, or didn't have time to. Our salesmen are constantly on their phones working with customers and doing everything we can to keep them informed with the process. That being said, we always want to address any potential customers. We would be more than happy to set up a test drive on a new Camaro for you, if you would like! We also have lots of other fun options to check out.

August 14, 2018

Dealership Rating

Recall It was great. My SUV was ready in less time than I thought it would take. I will go back for another service. Plus that I got a free car wash. More

by chelseakennedy42
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tom Butler, Mike Johnson, Dalton Kiley, Melissa Perez

Aug 15, 2018

Jim Butler Chevrolet responded

Awesome! We're glad to hear that everything went fast and easy! We look forward to working with you in the future. Thanks for the love!

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