Kim Kowalski
Kim Kowalski at Michaud Mitsubishi
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Kim Kowalski

Sales Consultant

Michaud Mitsubishi

80 Andover St
Danvers, MA 01923

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2 Reviews

Dealership Experience

3 yrs, 4 mos

Industry Experience

3 yrs, 4 mos

Languages Spoken

English English

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2 Reviews

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2 Reviews of Kim Kowalski

May 23, 2024

Dealership Rating
Employee Rating

0 Stars, terrible post purchase experience Purchased my first car entirely under my own name at 19 and traded in my perfectly working car I bought off family for a used Subaru from them and roughly a mo More

by Logan Fuller
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Paul Dube, George Kastrinakis , Kevin Michaud

May 24, 2024

Michaud Mitsubishi responded

Mr. Fuller purchased a 13 year old Subaru WRX STI 6-speed with 123,000 miles. He also added a CareGuard Warranty with the purchase. Before vehicles are put for sale on our lot, they undergo a thorough safety/mechanical inspection. Our technicians repair and inspect any known concerns to the best of their ability. Unfortunately, after a little over a month of driving, there was engine failure. Luckily, the CareGuard warranty went to work. We explained to Mr. Fuller that CareGuard went into the engine to look inside and they found that the oil was golden and no sludge of any kind was evident. There is no way of knowing if an engine is going to fail, and that's why we recommend protecting every used vehicle purchase with a service contract. We were always pleasant with Mr. Fuller, giving him an accurate explanation of what Careguard was responsible to pay out on his claim, ( A used engine with approximately the same miles 100k) CareGuard was willing to pay the FULL amount for a similar engine for Mr. Fuller's Subaru. Only a small deductible required. Mr. Fuller was not satisfied and wanted a brand new engine. We stepped up and helped Mr. Fuller to get Careguard to pay $13,500 towards a brand new engine when their protocol was to pay for only a used engine. Then he requested we pay the difference on $5,000. We explained that is not how this works. We did everything we could to help Mr. Fuller deal with these issues.

May 21, 2024

Dealership Rating
Employee Rating

Great dealership and great people. Made the purchase of a brand new car for my mother’s. Met our price and drove the car home the same day. The entire staff was great. Highly recommend More

by scali76
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: All employees were great.

May 21, 2024

Michaud Mitsubishi responded

Thank you for your business and this review. We're happy to hear Kim and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. We are your feel-good dealership The Management Team

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