Kip Karn | Page 4

We had purchased our used Nissian Armada from another dealership (this was our 4th nissian that we owned). We had issues with the Armada 3 months of taking possession of it, Cass the service manager has dealership (this was our 4th nissian that we owned). We had issues with the Armada 3 months of taking possession of it, Cass the service manager has always been upfront and honest with the issues and this last time James did as well. I love nissian and was starting to question the brand. However, between Kip (GM) Cass and James it restores any doubt with Nissian. I will always go to Jackie Cooper Nissian as long as I continue to purchase Nissian. They go above and beyond to make things right with Nissian. More

by JENRUSSIELLO Verified Customer Verified Customer

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Dealing with Brandon and other associates at Jackie Coope Nissan was a pleasure. We received all the courtesy one desires when buying a new car as if we were family. Coope Nissan was a pleasure. We received all the courtesy one desires when buying a new car as if we were family. More

by don.hauglid Verified Customer Verified Customer

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John had always been so helpful and he really cares about the customers and it shows..He knows so much that he makes it look easy..great person the customers and it shows..He knows so much that he makes it look easy..great person More

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My experience here was amazing. Everyone was knowledgeable and kind. I never felt any pressure. I am extremely happy with my purchase. Such an outstanding dealership! Thank you for your time and knowledgeable and kind. I never felt any pressure. I am extremely happy with my purchase. Such an outstanding dealership! Thank you for your time and hard work @ Kip Karn, Heath Brown and Spencer Reed. More

by TJOYCE0412 Verified Customer Verified Customer

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Our experience with Jackie Cooper Nissan was wonderful, it was our daughters first car and they made it feel really special for her. Our salesman Nihan went above and beyond to find the perfect car for he it was our daughters first car and they made it feel really special for her. Our salesman Nihan went above and beyond to find the perfect car for her and our budget. I will definitely recommend them to all my friends and family More

by Rick Martin Verified Customer Verified Customer

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They gave excellent customer service, the salesman Spencer was excellent and the Manager went out of his way to make things go smooth. Thank you. Spencer was excellent and the Manager went out of his way to make things go smooth. Thank you. More

by GUITAR972 Verified Customer Verified Customer

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Fantastic dealership that has client oriented thoughts/wishes in the forefront. Josh was very helpful and cheerful during the process! Best general manager around too! Thanks for all the help! W thoughts/wishes in the forefront. Josh was very helpful and cheerful during the process! Best general manager around too! Thanks for all the help! Would highly recommend to family, friends, and complete strangers (you're welcome in advance). More

by KELSEYSEARS41 Verified Customer Verified Customer

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Every employee I worked with during my visit was welcoming, thorough, and very genuine. I felt my experience was top notch and exceeded my expectations as a new car buyer. welcoming, thorough, and very genuine. I felt my experience was top notch and exceeded my expectations as a new car buyer. More

by EMCLEM09 Verified Customer Verified Customer

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Awesome atmosphere knowledge and attention to detail I would and will recommend Jackie cooper nissan to friends and family..They really exceeded my expectations in finding my titan would and will recommend Jackie cooper nissan to friends and family..They really exceeded my expectations in finding my titan More

by YANKEEEARL53 Verified Customer Verified Customer

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Buyer beware. We had a terrible experience buying online from these guys. We are out of state (Topeka, KS) they are in the Tulsa/Broken Arrow, OK area We gave full asking price and paid extra for delivery. from these guys. We are out of state (Topeka, KS) they are in the Tulsa/Broken Arrow, OK area We gave full asking price and paid extra for delivery. The 2017 Nissan Rogue SL (10k miles) was delivered to us dirty and smelled of heavy cigarette smoke. The dealer knew the car was a gift from me to my daughter for high school graduation. She was so embarrassed of the car’s smell that I had to hide the car when family/friends came over to celebrate her graduation. The smoke smell was so bad it stunk up my garage (no exaggeration!). There is no denying the car had cigarette smoke damage and this should have been disclosed to us. Hoi and Kip said they would “make it right”....”this should have never happened”. They are all talk no action! I had to follow up with them on multiple occasions. I did speak to Greg Kach (owner) and he was more concerned about losing money ($1,500-$2,500) than what I lost out on....or what we were going through. I cannot get that moment back when my daughter cried tears of joy when her new car was delivered. Only to be ruined the moment she opened the door and smelled the cigarette smoke. They returned my money after a week of holding it (while they made it right). I gave them time and space to make it right. I really wanted them to come pick up the car and refund my money. However, I truly thought Kip was going to resolve the problem. He told me about “other options”and when I would follow up on those options he would have different options. He tried downgrading us to a lesser model of a car or one with higher mileage. At one point he mentioned a car that I thought would make everyone happy. Come to find out he sold that car for $1,500 more than what we could have agreed upon. Final resolution was for them to come to Topeka to pick up the car and return my money. Had trouble getting my money back until I threatened to involve the law. More

by joshtoler1 Verified Customer Verified Customer

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