Kiros Tesfasyone | Page 4

"PROMPTNESS with COURTESY" I have had the pleasure of having Tim Jackson as my service advisor over the years that I have been a customer at the Courtesy Chevrolet dealership. I have had the pleasure of having Tim Jackson as my service advisor over the years that I have been a customer at the Courtesy Chevrolet dealership. He has such a pleasant/positive approach to getting to the customer needs.. He is courteous and prompt about getting what is needed done, so as get the customer back on the road ASAP... Also provides good advice on matters that may be needing attention in the near future.. As a result my EQUINOX LT is ready to travel "fearless" to where ever the destination be, (far, very far or near in the zone)... Thanks Tim.. Sincerely James D. Wildman . More

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By far the best car purchasing experience i have ever had! Originally i went in for a routine oil change. Prior to my appointment @ 12pm...my car got a flat on my way to work...2 blocks from the dealersh had! Originally i went in for a routine oil change. Prior to my appointment @ 12pm...my car got a flat on my way to work...2 blocks from the dealership. Courtesy sent a rep who was kind enough to change my spare (even though I didn't have any road side assistance with them). I have always worked with Justin on any routine service maintenance's that were needed. Justin is always upfront and goes out of his way to show how courtesy can provide the best options for me..and he was able to get me an eta and pricing on the replacement tire.Great service from greeting me at my car to seeing that i was comfortable while i waited. Once I got inside I was advised of the promotion that was going on (Black Friday Exchange Program)..Lamar was very hospitable and explained to me the new program that they were doing. I love that he was not pushy and simply informed me of my options with the exchange program. The original car that was being worked on was a 2012 Equinox that i loved but was under a lease. Lamar knew i had time constraints since my car was brought in during my lunch break. He advised me to come back when i had more time and possibly with my husband so that we could decide if we wanted to switch into a purchase. Once I was able to come back later on that day I was greeted by Lamar who was talking with my husband. Lamar had another client he was working with but he introduced us to Kiros who confirmed and assure Lamar that we were in good hands. Kiros was so warm and very friendly during our visit he kept assuring me that he was there to make sure we were happy when we left. During which if Lamar saw us waiting he would stop by and make sure we were comfortable and had any questions during the process.Great hospitality. Once our selection was made we were introduced to Russell. Russell went through the financial side of our purchase and helped create and choose the best warranty we wanted for our new vehicle. I truly enjoyed working with everyone who made an honest effort in making sure our experience was 100% enjoyable. My husband was even offered homemade cookies by one of the employee! As they were detailing our car Allen went over the car functions with us and we had an awesome conversation with him about how Courtsey Chevrolet was like home to him! We left so late cause we enjoyed talking to everyone! The Gruwell family really knows how to run a proper business! Great service...great people. I will definitely be back! More

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This was my first time ever considering buying a new car and honestly I had reservations because again, this was my first time. From the time I got out of my car, I was greeting by employees, asking if I ne and honestly I had reservations because again, this was my first time. From the time I got out of my car, I was greeting by employees, asking if I needed any assistance. Kiros Tesfasyone, is who I was looking for because I had visited Courtesy Chevrolet, one week ago and he is who helped me. Kiros was with a customer and asked a Team member, Lamar McLaughlin, to help me. Lamar asked how he could help, and at the point I wasn't for sure. He asked several of the right questions to prompt me in moving forward to now, looking at cars. He knew I had a concern about my credit, but he explained to me that we could take a look and see where I stood. He took some information from me, and handed it to another department that deals with credit and finances. He took me to the New car lot, showing me the Chevrolet Sonics. We sat down in one of the cars and he explained all the features in detail. We then took a test drive, showing me how to use the On-star feature. Back at the dealership we discussed finances. Honestly I started making excuses because I was scared. Larry Banks, then came over and asked what my concerns were. I told him. He explained what he could do and said "lets get it done". Without drawing out my experience, Just know that EVERY single employee that I dealt with, was very efficient, professional, knowledgeable, courteous, and let me know if I needed ANYTHING, had any questions, to give them a call personally. For me its very important to be knowledgeable about your product, because it makes things flow smoothly and gives customers a since of comfort. More

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I was lured into Courtesy during their current special, "Buy Back Program' and was hugely disappointed. I received a phone call from Robert Mills promising me all sorts of things and I left the dealership "Buy Back Program' and was hugely disappointed. I received a phone call from Robert Mills promising me all sorts of things and I left the dealership highly disappointed and angry. I was told I would get a lower APR, lower car payment and a brand new vehicle. All of that was information was wrong. Upon my arrival, I was shuffled around between employees until I met Kiros. Kiros represented himself to be professional, but there was a huge language barrier. He has a very thick accent, so it was very hard to understand Kiros at times. Kiros took me to the new cars and showed me all the fancy vehicles, but whenever I inquired about the cost (some of them didn't have the final price on the windshield) he would tell me, "Don't worry about the price. We'll deal with that later." Not ok with me! Kiros never once inquired about what I wanted in a vehicle or what I would like my monthly payments to be. After test driving a new vehicle he had me pull back to the dealership so he could "crunch numbers." He came back in and started to fluff up all the new car features and kept skirting around what my monthly car payment would be. After realizing the new car would put me in a higher APR and a higher car payment I grew upset. When Kiros could tell that I wasn't happy with the information I was receiving he proceeded to remind me of my credit score and insinuated that since it wasn't a top notch score I wasn't going to receive the APR or payments I was looking for. Kiros tried to get me to commit to bringing in more money on the car and almost refused to take no for an answer. I'm sorry, but when I'm told from an employee that "no money down, we'll pay off your existing loan with a lower APR and lower car payment" then I expect just that. Kiros then asked me about my current loan and the current APR (for the 10th time might I add. It's always fun when you have to continually repeat yourself) on my car, when I informed him of my low APR he looked at me and said, "are you sure about that? that's a great APR and they normally don't give that low of an APR especially to someone with your credit score. are you sure that's right?" To insult my intelligence and to make comments about my credit score (it's a pretty good score, might i add) is totally unprofessional and that was the final straw for me. After spending two hours at the dealership and tired of not being heard, I was ready to go. I asked Kiros for the keys to my car three times and on the final demand he gave them back to me. I think the first time a customer asks for their car keys back you should give them to them and not play this game of "yes ma'am, but please give me two more minutes to see if I can get you a better deal." I'm an educated woman, so I don't like it when I made to feel like I'm an idiot. Kiros did just that and then some! I felt like he thought because I was a woman that I could be easily lured into a contract that would only put a giant financial burden on me. The repeating of information over and over again to him was exhausting. Write it down if you know your memory isn't the greatest and don't insult someone's intelligence or credit score just because you may feel the person is wrong. My first experience at Courtesy with Steve Rimer was amazing. Steve listened to what I wanted in a vehicle and what I was looking for in a car payment. He never made me feel like I was stupid or uneducated and he let me do the wheeling and dealing. I walked away in 2011 with a brand new car, awesome APR and decent car payment. Now that's how deals are done! There is a quote that I like to live my life by and I use it in my daily dealings with people, because I too work in the customer service field, "I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel." Driving off that lot I felt mislead, stupid and I was angry at myself for allowing someone to talk down to me. I'm honestly not sure if I ever want to do business with Courtesy ever again because of this bad experience, let alone recommend Kiros to anyone. Unfortunately for Courtesy I am a very loyal person and had every intention of continuing business with them, but once I feel like I am being deceived it is very hard for me to get that trust back. More

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Where to begin? Well I bought my Kia Soul (I understand it's not a Chevy, the problem isn't with the car, it's with the company) in August 2012. They never posted my down payment, so I got a late notice f it's not a Chevy, the problem isn't with the car, it's with the company) in August 2012. They never posted my down payment, so I got a late notice for that. My first 3 months of payments were late and I have it set up to do an ACH every 2 weeks, so there should be no reason at all for late payments on them. My rear sub was blown and they promised they would fix it (it took them 6 months to fix it). I was promised details for the first year and they wont do that. Every time I tried contacting Eric Real he would never call me back or do anything to assist me with my issues. Now let's fast forward to this morning 4/20/13. Time for my first oil change yay!! I get my oil changed every 5,000 miles as a complimentary service with Courtesy. I called in on Thursday 4/18/13 to get my car scheduled for an oil change at 8:30 a.m. It took 1 1/2 hours for the oil to get changed. Why make an appointment??? I even heard a lady there complain that she had an appointment and they said it was going to be 3 hours for an oil change!!!! HOW DOES THAT EVEN HAPPEN???? I talked to Steven Pastrana and he asked me if I wanted a wash afterwards (it was the worst wash ever, my car is still dirty). I asked if it cost anything, he said no, so I said, yeah I'll take a free wash. WORST DECISION EVER. I signed a form on 3 different lines for an oil change....3 times.....keep that in mind. So he tells me its going to be about a 90 minute wait. I'm on the lot looking around, interested in some 4x4 Silverado's. I figured it's time to trade up and become a man I guess. So this salesman with a forearm tattoo...yeah I'm not the best with names....talks to me while I'm test driving a 4x4 Hemi Jeep. He sells me on going new for a Silverado 4x4...it made sense. So I start looking at new Silverado's. At this time Courtesy calls to let me know my vehicle is done. I went to pick up...now the fun begins.... First I get my receipt, then I wait 15 minutes for them to pull my vehicle up...already frustrated. The guy pulls it up and it now has a CRACK in the WINDSHIELD from top to bottom. The guy told me it was already there. I'm pretty sure i look at my windshield every day to know if a crack is there or not. So I tell him I want to see the advisor. He gets Steven Pastrana, and he tells me I signed a form that makes me liable for that. He talked about the heat (it was 78 this morning) and the cold water and that’s how cracks are formed...I understand that Steven, I'm in kindergarten anymore. So this guy in a lab coat comes up and said, let’s just get this handled and get someone to go to his house to get it fixed. So I'm sitting there thinking, - alright, they are going to help me get this figured out - I was absolutely wrong. Steven grabbed my insurance card and made a copy of it. I have full coverage on my windshield so I shouldn't have to worry about paying anything, I just wanted it to be resolved. So he tells me to wait while he makes a call. I wait around for 20 minutes and Steven Pastrana is helping out other people......I'M JUST STANDING AROUND WAITING TO FIGURE OUT WHAT'S GOING ON...so I start to get frustrated verbally with Steven (I didn't cuss or say any names at this point). He says he’s going to make that call. He then leaves. So now the lab coat guy comes back and asked me if I had been helped yet. I explained what was going on and he said that he would get on this right away. 5 minutes later Steven comes out with his Manager (George??) and he then explains to me how a crack works....I'm sitting here thinking, do I look like I'm in diapers and don't understand how physics work?!?! Anyways, he tells me he's not going to do anything. Steven Pastrana at this point is now swearing that he warned me about any cracks etc. before I signed anything - he didn't do that by the way. So they hand me my paperwork back and say, You're on your own, that's not our problem. So I walked back inside, handed the Salesman that went on the test drive with me his business card back and let him know of everything that happened. His jaw dropped as I walked away....I'm assuming at this point because he lost out on a 2013 4x4 sale, not because he wanted to genuinely help me with making a sweet purchase like that. So I leave. I understand at this point that Courtesy just cares about quantity. They are not a quality dealership. While waiting I saw more frustrated people than I imagined. Isn't buying a vehicle supposed to be fun and exciting?? Why are all of these people so upset? And that's when I remember where I was. Courtesy isn't a company you want to do business with. They are nice when you want to buy a car, but not so nice when it comes to helping out. Nothing but problems. Their sign should have a WARNING sign on it that states they won't do anything at all to help you. Not only will I be buying another vehicle from here, but I'll make sure my colleagues won't either. One of which has a 2012 4X4 Z71 lifted Silverado....They will be doing the same reviews in my honor just to make sure you all understand how disgusted everyone is with you from my experience alone. DON'T BUY OR GET ANYTHING SERVICED FROM THIS COMPANY. THEY ARE GARBAGE. More

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I am so pleased with my purchase-2012 Chevrolet Sonic LT. I thank you Kiros Tesfasyone for going the extra mile to help me out. From start to finish Kiros was genuine, sincere, courteous, and helpful. I als I thank you Kiros Tesfasyone for going the extra mile to help me out. From start to finish Kiros was genuine, sincere, courteous, and helpful. I also found Bryan Long and Glenn Keeten to be very helpful people. The entire experience at Courtesy Chevrolet was an excellent one. I would definitely recommend this dealership to anyone. R.Meeks More

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Excellant dealership to work with whether buying new vehicle which we did in January 2012 from Kirso or working w/repair shop and Tim Jackson to get the vehicles serviced, repaired or checked for travel vehicle which we did in January 2012 from Kirso or working w/repair shop and Tim Jackson to get the vehicles serviced, repaired or checked for travel. More

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I bought a new 2011 Chevy Malibu. I worked with Shana Del Grosso the customer service manager. Kiros Tesfasyone was the salesman I worked with. I was very pleased with the service I received & would be Del Grosso the customer service manager. Kiros Tesfasyone was the salesman I worked with. I was very pleased with the service I received & would be glad to refer someone to Courtesy Chevrolet and if I am ever in the market again for chevy vehicle I would hesitate to come back to Courtesy Chevrolet to make the purchase. More

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