Kitrell Earley

National Dodge Chrysler Jeep Ram responded

Thank you for taking the time to leave such a positive review of your recent experience at National Automotive Group's service center! We are thrilled to hear that you received awesome and excellent timely service from our team. Providing outstanding customer service is one of our top priorities, and we are delighted to hear that our service personnel were cordial, respectful, and able to address your concerns promptly. Our team works hard to ensure that every customer feels valued and well taken care of during their visit. We will be sure to pass along your kind words to our mechanics as well. Knowing that they were able to resolve your concern to your satisfaction brings us great pride. Once again, thank you for choosing National Automotive Group for your automotive service needs. We look forward to serving you again in the future!

National Dodge Chrysler Jeep Ram responded

Thank you so much for sharing your recent experience with National Automotive Group! We are thrilled to hear that we were able to provide you with swift and efficient service during your time in Jacksonville. At National Automotive Group, we understand how stressful it can be to encounter vehicle issues while traveling, especially when you have a tight schedule. That's why we prioritize quick and accurate diagnostics, along with prompt repairs, to get you back on the road as soon as possible. We're delighted that our team was able to address your vehicle's issue within just three hours, allowing you to continue your journey with peace of mind. Your satisfaction and safety are our top priorities, and we're grateful for the opportunity to assist you during your time of need. If you ever find yourself back in Jacksonville or in need of automotive assistance anywhere else, please don't hesitate to reach out to us. Safe travels, and thank you again for choosing National Automotive Group!

National Dodge Chrysler Jeep Ram responded

Thank you for sharing your recent service experience with us. We sincerely apologize for the inconvenience and frustration you experienced during your visit to National Automotive Group. It's disappointing to hear that despite the efforts of your service advisor, Kitrell, there was a breakdown in communication that led to a delay in servicing your vehicle. We understand that your time is valuable, and we regret any inconvenience caused by the extended wait time. Rest assured, we have addressed this issue with our service team to ensure that such lapses in communication are rectified and do not happen again in the future. We are committed to providing all our customers with efficient and reliable service, and we deeply regret that we fell short of your expectations on this occasion. We greatly appreciate your acknowledgment of Kitrell's superb customer service, and we will continue to strive for excellence in all aspects of our operations. Should you choose to give us another opportunity to serve you, we will do everything in our power to ensure a smooth and hassle-free experience. Thank you for your feedback, and we hope to have the opportunity to regain your trust in the future.

National Dodge Chrysler Jeep Ram responded

Thank you for taking the time to leave such a glowing review of your experience with National Automotive Group! We're thrilled to hear that you consistently have great experiences with us and that we were able to address your vehicle's needs effectively during your first visit. Ensuring that our customers' vehicles are returned to them in the same condition they arrived, and even cleaner, is something we take great pride in. Your satisfaction is a reflection of the hard work and dedication of our team. We truly appreciate your loyalty and look forward to welcoming you back for any future automotive needs you may have. If there's anything else we can assist you with, please don't hesitate to reach out. Thank you once again for choosing National Automotive Group!

National Dodge Chrysler Jeep Ram responded

Thank you so much for your heartfelt review! We're thrilled to hear that Darrell provided you with such exceptional service and ensured you were able to make it to your grandson's first soccer game on time. Ensuring our customers' vehicles are serviced efficiently and with a smile is what we strive for, and we're delighted that Darrell could make your experience memorable. Your satisfaction and the happiness of your grandson are what drive us to excel in what we do. If you have any further automotive needs or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to help! Thank you once again for choosing National Automotive Group, and we hope to serve you again in the future.

National Dodge Chrysler Jeep Ram responded

We're sincerely sorry to hear about your negative experience at National Dodge. Providing exceptional service and communication to our customers is our priority, and it's disheartening to learn that we fell short of meeting your expectations. We take your feedback seriously and would like to address the service issues you encountered. Your patience and satisfaction are important to us, and we apologize for any inconvenience or frustration you may have experienced. We would appreciate the opportunity to learn more about your specific situation and address any concerns you have directly. Please feel free to reach out to our service manager, Darrin Howard, at (910)347-3777 so we can work towards resolving this matter and improving our service. Again, we apologize for the disappointment you've experienced, and we hope to have the opportunity to regain your trust and provide you with a more positive experience in the future.

National Dodge Chrysler Jeep Ram responded

Thank you so much for your continued trust in National Automotive Group's service department and for taking the time to share your positive experience with us. We truly appreciate your loyalty over the years. We're thrilled to hear that we consistently meet your expectations and provide outstanding service. Your satisfaction is incredibly important to us, and it's always our goal to ensure that every visit exceeds your expectations. If there's anything else we can do to enhance your experience or if you have any feedback to share, please don't hesitate to reach out. We're here to help in any way we can. Once again, thank you for choosing National Automotive Group. We value your business and look forward to serving you for many more years to come!

National Dodge Chrysler Jeep Ram responded

Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear about your consistently positive experiences with our customer service and quick appointment scheduling at National Automotive Group. Providing excellent service and convenience to our customers is our top priority, and we're glad to see that reflected in your feedback. Our team works hard to ensure that every visit is smooth and efficient for you. If there's anything else we can assist you with or if you have any further feedback to share, please don't hesitate to reach out. We're always here to help. Once again, thank you for choosing National Automotive Group. We look forward to serving you again in the future!

National Dodge Chrysler Jeep Ram responded

Thank you for taking the time to leave such a positive review! We're thrilled to hear about your experience with Kitrell and the service he provided at National Automotive Group. Kitrell is indeed a valued member of our team, and we're delighted that his professionalism and effectiveness stood out to you. Keeping our customers informed and ensuring transparency throughout the service process is a top priority for us, and we're glad to hear that Kitrell excelled in this aspect. We'll be sure to pass along your kind words to Kitrell and the rest of our team. If there's anything else we can assist you with or if you have any further feedback to share, please feel free to reach out. Your satisfaction is important to us, and we're here to help in any way we can. Once again, thank you for choosing National Automotive Group. We appreciate your business and look forward to serving you again in the future!

National Dodge Chrysler Jeep Ram responded

Wow! Thank you for taking the time to leave such an amazing review! We're absolutely thrilled to hear about your exceptional experience with our team here at National Automotive Group. It's fantastic to hear that Kit, Darrell, Victoria, Kitrell, and David all played a part in ensuring you received top-notch service. We're incredibly proud of our team for consistently delivering timely service and warm hospitality to our customers. Your kind words mean a lot to us and serve as a testament to the hard work and dedication of our staff. We'll be sure to pass along your appreciation to everyone mentioned. Feedback like yours motivates us to continue providing the best service possible. If there's anything else we can assist you with or if you have any further feedback to share, please don't hesitate to reach out. We're here to help in any way we can. Once again, thank you for choosing National Automotive Group. We truly appreciate your business and look forward to serving you again in the future!