Kitrell Earley | Page 14

National Dodge Chrysler Jeep Ram responded

Dear Kelie Thomas, We appreciate you taking the time to share your feedback regarding your recent experience with our dealership. We sincerely apologize for any inconvenience and disappointment you may have encountered during your interactions with us. Upon receiving your review, we conducted a thorough investigation into the matter. We found that your vehicle indeed experienced multiple issues and had to be brought into our shop on several occasions. We understand how frustrating this must have been for you, and we apologize for the inconvenience it caused. During our investigation, we also discovered that you were never charged for any of the repairs made to your vehicle. However, we recognize that the inconvenience and repeated visits to the shop have left you dissatisfied. Please accept our sincere apologies for any miscommunication or lack of support you may have experienced during this time. In light of these circumstances, we would like to assure you that our upper management has been actively involved in finding a solution that meets your budget and preferences. We understand the importance of providing you with a reliable vehicle, and we are committed to making things right. Our team is dedicated to ensuring that you are satisfied with your next vehicle choice and that it meets the quality standards you rightfully expect. Once again, we apologize for any inconvenience and frustration you may have encountered. We value your feedback and appreciate your understanding as we strive to resolve this matter to your satisfaction. We will be in touch with you soon to discuss the available options and find a resolution that works for you. Thank you for bringing this matter to our attention, and we look forward to rectifying the situation promptly.

National Dodge Chrysler Jeep Ram responded

Thank you so much for taking the time to share your positive experience with us! We appreciate your kind words and are thrilled to hear that your visit to our dealership was a pleasant one. Maintaining a clean and organized environment is a top priority for us, and we are delighted that you noticed and appreciated our efforts. We believe that a welcoming and well-maintained space enhances the overall experience for our customers, and we're glad it made a positive impression on you. Our team of professionals takes great pride in delivering exceptional customer service, and we're delighted that you found them to be courteous and professional. We place a high emphasis on training and hiring individuals who are not only knowledgeable but also genuinely care about meeting the needs and expectations of our valued customers. It's wonderful to know that our staff members made your visit memorable through their helpfulness and professionalism. Once again, thank you for choosing our dealership and for sharing your positive feedback. We truly value your business and hope to serve you again in the future. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to welcoming you back!

National Dodge Chrysler Jeep Ram responded

Congratulations on your new vehicle and thank you so much for your feedback! Robbie is definitely a great General Manager and truly cares about people. Matt is a valuable member of our team and we are lucky to have him. Your feedback will be shared with Robbie and the rest of the management team. We thank you for your business and look forward to our continued relationship. As always, please feel free to reach out to (910)347-3777 should you need anything.

National Dodge Chrysler Jeep Ram responded

Dear Martin, Thank you for taking the time to share your feedback. We apologize for any confusion or inconvenience you experienced regarding the pricing during your recent visit. However, after thoroughly reviewing our records, we could not locate your customer information in our system. We take pricing matters seriously, and it is our commitment to provide transparent and accurate quotes to all our customers. It is unusual for us to encounter discrepancies in the quoted and charged amounts, as we strive to maintain consistency and clarity in our pricing practices. To address your concerns adequately, we kindly request you to reach out to our Service Manager at (910)347-03777. Our team will be more than happy to investigate the issue further and work towards finding a resolution. We value your feedback and want to ensure your experience aligns with our standards of excellence. Once again, we apologize for any inconvenience caused, and we look forward to the opportunity to assist you and resolve this matter.

National Dodge Chrysler Jeep Ram responded

Thank you so much for bringing this to our attention. We strive to make all of our guests comfortable and happy while they are visiting. Your experience does not align with National Automotive Groups standards and will not be tolerated. Rest assured, we take every allegation seriously and and will investigate this incident thoroughly. Please contact our service manager, Chris Waters, at (910)347-3777 in order to discuss this issue further. We thank you for our business and look forward to earning back your trust in us.

Jfmaldonadovazquez responded

My buying experience with National Dodge of Jacksonville has always been amazing, simple, professional and above all friendly, Thank you Jackson for my new truck!!!

National Dodge Chrysler Jeep Ram responded

Thank you for taking the time to provide us with your review and for allowing us the opportunity to be of service to you! We always aim to deliver an exceptional experience to our guests, and we're glad to hear our team delivered. We strive to provide an atmosphere that is enjoyable not only for our customers, but our staff as well. This is what allows National to develop the family atmosphere and sets us apart. Please feel free to reach out at (910)347-3777 should you need anything. Thank you again for your business and for your feedback!

National Dodge Chrysler Jeep Ram responded

Thank you so much for providing us with a 5-Star Review! We cannot thank you enough for being one of our most valued customers. Without you we would not be the business that we are today! Thank you for your business and please feel free to reach out should you need any assistance in the future.

National Dodge Chrysler Jeep Ram responded

Thank you for taking the time to submit your feedback. We take any and all client concerns extremely seriously. While we make no excuses for our shortcomings and better communication most definitely should have been better , parts for and most inventory items are extremely slow when shipping at the present time. This has been an ongoing problem for most dealers. With that being said, we are actively working on procedures and process to ensure our customers are consistently kept informed on the progress of their vehicle. We hope you are willing to give National another opportunity to earn back your trust and business. I have forward your information and feedback on to executive management for further review. Please feel free to reach out at (910)347-3777, should you have any further issues.