Kodie Cadenhead | Page 13

Crest Cadillac responded

We are sorry to hear that you had a negative experience with our dealership. However, we are confused by your review and would like to discuss further to understand the specifics of the situation. We strive to provide exceptional service to all of our customers and want to ensure that we are meeting our high standards.

Crest Cadillac responded

We're genuinely sorry to hear that you've encountered issues with your brand new car after your purchase. This is certainly not the experience we want for our customers, and we understand your frustration. New cars should be free from defects and perform flawlessly. However, sometimes unforeseen issues can arise. Please know that your satisfaction is important to us, and we take these matters seriously. We would like to help you resolve these problems as quickly and efficiently as possible. Our service department is equipped to address any issues your vehicle may have. We encourage you to reach out to our service team to schedule an appointment so that we can thoroughly inspect and address the concerns you've encountered. Once again, we apologize for any inconvenience you've experienced, and we appreciate your patience as we work to resolve these issues to your satisfaction. Please contact Caleb Brosin at CBrosin@vtaig.com at your earliest convenience.

Crest Cadillac responded

Mr.Ennis, We are extremely sorry for the delay and any inconveniences you have experienced waiting on your title. Unfortunately, this is an issue we are dealing with from the state level on yours and a few others. I was informed the title has been issued and in the mail. Please contact me directly at cthompson05@vtaig.com should you need additional assistance. Thank you for your business, patience and understanding while we rectify this situation.