Kristen West

They do not take care of their customers and make us think we are stupid and have no clue about cars. Customer service is non existing think we are stupid and have no clue about cars. Customer service is non existing More

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This is THE WORST dealership I’ve ever been too. And it’s not even close.! My wife & I took our Yukon Denali in on a Tuesday. Monday came around (6 days later), and we still hadn’t heard from them. Then FINA not even close.! My wife & I took our Yukon Denali in on a Tuesday. Monday came around (6 days later), and we still hadn’t heard from them. Then FINALLY the employee (‘Kyle’) reaches out, but only AFTER we called the service dept to figure out why they didn’t update us in 6 friggin’ days!!! THEN ‘Kyle’ lies to me about when they look at the car. Of course I caught him in a lie, and he immediately got on his bike to back peddle. AND let’s not forget that a week prior, you charged me $600 and didn’t even fix the problem. So I had to bring it back. Horrible customer service. Will be taking my business (literally 15 miles out of my way) to the downtown dealership. I’m also getting ready to post on every single page I can about how crap this dealership is. It’s truly astonishing. P.S. this isn’t the first time we’ve taken our vehicle to you. It’s like the 5th or 6th. (check your system). So if you’re thinking I’m just another crazy ‘Karen’, I’m not. You guys just suck that bad. Btw, my uncle is an executive at GM, so it’ll be easy to skip the queue and contact whomever is over your head regionally. looking fwd to it. More

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Here is what you get at Wilson County Chevy for customer service. Me: Beware of how they use your vehicle when you take it in for work. Tracked my new 65k truck through the Chevy app. Watched them drive a service. Me: Beware of how they use your vehicle when you take it in for work. Tracked my new 65k truck through the Chevy app. Watched them drive all over Nashville for 4 hours running errands and delivery parts. Returned my truck to me with unnecessary additional miles and a quarter tank of diesel. Service manager took no responsibility for the use of my vehicle. Very poor customer service. Refused to return my calls. Filed an official complaint with GM. Sad that this is the way they treat a new customer purchasing a high end vehicle. Mitchel Bone: I am very sorry you are displeased but your comments are not accurate. At your request, we had a body shop repair scratches on two doors at our expense. The owner of the body shop did stop at other dealerships that were on the way to his shop but he did not deliver parts. Regardless, we agree with you that he should not have made those stops and apologized. Our sales manager even offered to compensate you for the miles on your vehicle when he called you last week. Customer satisfaction is our highest priority and sincerely apologize that you feel we did not provide that to you. We wish you all the best. · Reply · 23m Tim Wright Mitchel Bone no sir, you are not accurate. I purchased the vehicle under the conditions that the scratch on the driver side door be fixed. That is when the paint shop (your contractor) painted the wrong side of the truck. It went in for a second time to be corrected and that is when they made 5 stops with MY VEHICLE. Your sales manager and yourself among other employees would not return my call forcing me to leave work and drive to the dealership to find out why my truck was being used for your business needs. You were even kind enough to use 3/4 of my diesel and not refill it. Once again you have missed the mark here. Your sales manager was told to mail me a check for reimbursement of the mileage and fuel and my time. More

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