WORST EXPERIENCE IEVER HAD BUYING ACAR SIGNED ALLTHE
PAPPERWORK AND THEY WANTED THE CAR BACK
PAPPERWORK AND THEY WANTED THE CAR BACK
More
by jgreener2022
Verified Customer
Verified Customer
Looked for Ford Ranger and they had just what I was
looking for. Salesman Tom was very friendly and informative. Went back to pick up vehicle and everything was ready and process went smoothly.
looking for. Salesman Tom was very friendly and informative. Went back to pick up vehicle and everything was ready and process went smoothly.
More
by kjohn2
Verified Customer
Verified Customer
Other Employees Tagged:
Tom Redd
Nov 03, 2025 -
Ciocca Ford responded
No matter if it is your first or your tenth, it is always exciting for us to hear our customers had a great experience. Thank you for sharing your story and for trusting us with your business.
This was probably the most enjoyable car buying
experience I have ever had. Cory & Kristopher were amazing!
experience I have ever had. Cory & Kristopher were amazing!
More
by jay.mancinelli
Verified Customer
Verified Customer
Other Employees Tagged:
Cory McNulty
Oct 27, 2025 -
Ciocca Ford responded
Hi Jay, we are incredibly grateful that you took the time to share your feedback with us! We put customer satisfaction as our top priority and look forward to working with you again!
Entire staff was friendly, professional and made the
entire process a great experience. Highly recommended Ciocca.
entire process a great experience. Highly recommended Ciocca.
More
by rfsully007
Verified Customer
Verified Customer
Oct 20, 2025 -
Ciocca Ford responded
Thank you so much for the great review, rfsully! We're glad to hear our team could provide you with a great experience. Let us know if we can help with anything else!
Very happy that the whole deal sales was great and so was
the title person
the title person
More
by nucci64
Verified Customer
Verified Customer
Oct 20, 2025 -
Ciocca Ford responded
We're so glad to hear it! Thank you for the great review, Nucci! We're always here to help if anything else comes up!
Oct 20, 2025 -
nucci64 responded
My wife and I are very two vehicle six months apart at Ciocca Ford we had the best experience
Oct 20, 2025 -
nucci64 responded
I bought a new F350 in March we came back six months later cause they treat us very well and I bought a new bronco. at Ciocca FordThank you for the wonderful experience.
Jason Muscarelli was a great salesperson and he listened
to what I wanted and he did everything he could to get the vehicle that I wanted and was very greatful for all he did for me. It was the first ti
to what I wanted and he did everything he could to get the vehicle that I wanted and was very greatful for all he did for me. It was the first time that I was a customer there and respected me to get what I wanted
More
by faust08
Verified Customer
Verified Customer
Other Employees Tagged:
jason Muscarelli was an excellent sales person I would give him 5 stars
Oct 01, 2025 -
Ciocca Ford responded
Thank you so much for sharing your experience! We’re thrilled to hear that Jason Muscarelli provided you with such attentive and respectful service. It’s so important to us that every customer feels heard and valued—especially on their first visit—and we’re glad Jason made that happen for you.
We truly appreciate your trust in us and are grateful for the opportunity to help you find the vehicle you wanted. Welcome to the Ciocca family—we look forward to serving you again in the future!
It was a great experience, Cory quickly found several
vehicles that were in line with what we were looking for and helped us select the best for us.
vehicles that were in line with what we were looking for and helped us select the best for us.
More
by rmacadam
Verified Customer
Verified Customer
Other Employees Tagged:
Cory McNulty
Sep 22, 2025 -
Ciocca Ford responded
Thank you so much for the kind words! We're glad to hear Cory was able to quickly find the right options and help you select the perfect vehicle. It’s always our goal to make the car-buying experience smooth and enjoyable. We appreciate your business and hope you love your new ride!
Knowledgeable, friendly, quick process, gave options,
explained effectively, fair trade in value, clean showroom and more
explained effectively, fair trade in value, clean showroom and more
More
by ERICSURO
Verified Customer
Verified Customer
Other Employees Tagged:
Tom
Sep 09, 2025 -
Ciocca Ford responded
Hi Eric, thank you for the excellent review! We're glad to hear that you had a smooth and informative experience with our team. It’s great to know you felt supported with clear options, a fair trade-in, and a comfortable environment. We appreciate your trust and look forward to seeing you again!
Dane Carl handled the purchase of a 2024 Bronco Sport
Badlands. I find that Dane was an excellent salesperson and went out of the way to make the purchase fluid. He was very knowledgeable of the car be
Badlands. I find that Dane was an excellent salesperson and went out of the way to make the purchase fluid. He was very knowledgeable of the car being purchased, answered all questions with clarity and was an amicable person to converse with. When handling the purchase I feel he did his best to help myself and Ciocca come to an agreement for the purchase.
EXCELLENT SALESMAN
Kris Gerald
He handled the financial part of my deal. The extended warranty part of the deal was not handled clearly. We went through many iterations and computer screens before we verbally agreed to the Premium Plus program for 3 years beyond the manufacturer’s 3 year bumper to bumper warranty for a total of 72 months. After signing papers on the pc screen he gave me a memory stick with all documents. When I went home I did not see any signed papers agreeing to the extended warranty timeframe nor a detail of explanation document of the Premium Plus coverage. After asking him several times via e-mail, he finally sent me a document showing AVC (who I found out later handles the warranty claims) shows the warranty for 60/60000/100. This document was not part of the document info he gave me on the memory stick. This created confusion, we spoke on the phone that we verbally agreed to 72 months but for some “reason” it ended 60 months. He said he would talk to AVC that day about extending it to the 72 months. He has not confirmed that despite multiple requests an update status. Finally, he did contact me but had not talked to AVC yet. He offered me a refund on the purchase of the extended warranty. My wife and I did want an extended warranty and resolved to keep it with hope that he did follow through with successfully contacting AVC.
Poor communication!
More
by Bronco Sport Badlnds!
Other Employees Tagged:
Dane Carl
, Finance Employee Kris Gerald
Aug 08, 2025 -
Ciocca Ford responded
Thank you for taking the time to share your experience. We’re very pleased to hear that Dane provided excellent service and made your Bronco Sport purchase smooth and enjoyable. We will be sure to pass along your kind words to him.
That said, we sincerely apologize for the confusion and frustration caused by the handling of the extended warranty. We understand how important it is to have clear and accurate documentation and communication, especially regarding warranty coverage. We regret that this part of your experience did not meet your expectations.
Please know we are actively working to clarify the warranty details with AVC and will follow up promptly to ensure your coverage matches what was agreed upon. We appreciate your patience and are committed to resolving this issue to your satisfaction.
If you have any further questions or concerns, please feel free to contact us directly at (215) 398-6778. Thank you again for your feedback and for choosing Ciocca.
Aug 21, 2025 -
Bronco Sport Badlnds! responded
After much work Kris Gerald was able to get the warranty on my Bronco Sport Badlands changed to 72 months, 75k miles. He was determined to bring satisfaction to the customer and rectify any confusion over the extended warranty. Thank you Ciocca Ford dealership for standing by the customer through to satisfaction.
I will recommend your dealership to others as well as consider you for my next Ford purchase.
Very Polite.
Willing to take the time to show you cars. Answered all of my questions.
Willing to take the time to show you cars. Answered all of my questions.
More
by JRTECH114
Verified Customer
Verified Customer
Aug 04, 2025 -
Ciocca Ford responded
Thank you for the kind review! We're glad to hear our team was polite, took the time to show you around, and answered all your questions. We’re here to make sure you feel confident and informed every step of the way. We appreciate you stopping by and hope to see you again soon!