I did not have a prior appointment on Monday, February
9th, but got into a jam due to my battery going dead due to the brutal cold weather we had. After road service gave me a boost, I called and asked it
9th, but got into a jam due to my battery going dead due to the brutal cold weather we had. After road service gave me a boost, I called and asked it I could run up to get a new battery. The service writer was very helpful and told me to head up. Long story short, she got me right in when I got there, and I was all set within an hour. I have been using Lombard Ford for several years, both in purchasing new vehicles, as well as service, and have NEVER once had a bad experience. Kyle Greenberg is great. While there, I also talked with Barbara in the office, who's always very friendly. While in the waiting room, I also had a good conversation with the guy who works part time there, driving the shuttle for customers. He's a hot xxxx! I also encountered the big boss, Rob Lombard, who always takes the time to say hello. So, needless to say, I think I've said it all. Great people at Lombard Ford, from the top down.
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by ARFFRIG
Verified Customer
Verified Customer
Service Price Transparency
Feb 12, 2026 -
Lombard Ford responded
We all appreciate your kind words. We all do our best to help our customers the best way we can. The best part of my business is talking to my customers whether is is a short or long conversation. I truly enjoy my customers and my staff always sees me engaging with them. We all appreicate you trust in allowing us to serve you in anyway we can.
The warmer weather is coming!
Have a great Day!
Rob Lombard
Kyle was professional, responsive, and easy to work with.
Work done in a timely manner, and fair pricing.
Work done in a timely manner, and fair pricing.
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by HEATHERBURKE68
Verified Customer
Verified Customer
Service Price Transparency
Jan 26, 2026 -
Lombard Ford responded
Our service teams tries to do their best with all our customers.WE appreciate your kind words.
Thank you for putting your trust in us.
Stay safe!
Rob Lombard
President
Always a pleasure having my F 150 serviced at Lombard
Ford. They call if they notice anything that was not in scope for approval. Work is done quickly and through. Highly recommend them
Ford. They call if they notice anything that was not in scope for approval. Work is done quickly and through. Highly recommend them
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by michael reynolds
Verified Customer
Verified Customer
Service Price Transparency
Jan 22, 2026 -
Lombard Ford responded
Hello Michael,
Thank you so much for putting your trust in us. The service team always trys their best to meet our customers needs.
We appreciate you!
Thank you.
Rob Lombard
President
Service was scheduled for 10:30 am and they took the
vehicle right in. Service was quick and efficient
vehicle right in. Service was quick and efficient
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by Pmisset57
Verified Customer
Verified Customer
Service Price Transparency
Jan 13, 2026 -
Lombard Ford responded
We appreciate your kind words. We always try to be timely. Sometimes situations arise during the service department day that slows the process, but our intent is always to try our best to limit the time for our customers who wait for service.
Thank you for putting your trust in our service team!
Have a wonderful day!
Rob Lombard
President
Pleasant to deal with on the phone and in person,
knowledgeable and concerned to satisfy service time.
knowledgeable and concerned to satisfy service time.
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by driver
Verified Customer
Verified Customer
Service Price Transparency
Jan 13, 2026 -
Lombard Ford responded
We appreciate your kind words. Our service team always try to do their best!
Thank you for putting your trust in us!
Have a wonderful day!
Rob Lombard
President
Lombard Ford Inc
Kyle was a very accommodating to my availability to have
last minute service done on my 2025 E 350 RV. It was my first service for the RV and it was very quick. My wait was less than one hour.
last minute service done on my 2025 E 350 RV. It was my first service for the RV and it was very quick. My wait was less than one hour.
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by DARYLBYRNE
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Not sure of the receptionist she was great
Jan 06, 2026 -
Lombard Ford responded
We appreciate that you chose Lombard Ford to service your RV. The service staff always tries their best to make your service experience enjoyable!
Thank you so much!
Rob Lombard
President
Lombard Ford Inc
Routine oil change, tire rotation and checks were
thorough and done quickly. Will schedule services here in the future.
thorough and done quickly. Will schedule services here in the future.
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by blasttyrant1776
Verified Customer
Verified Customer
Service Price Transparency
Dec 03, 2025 -
Lombard Ford responded
We really appreciate you kindness. Our service team always try's their best every day.
Thank you so much for putting your trust in us!
Rob Lombard
President
Lombard Ford Inc
Needed a new engine, under warranty, took 2 months and
had to fight for loaner. Communication was non existent unless I called. Got car back with 2 safety recalls not completed. Buying Toyotas in the fut
had to fight for loaner. Communication was non existent unless I called. Got car back with 2 safety recalls not completed. Buying Toyotas in the future. Ford has forsaken it’s customers, 5 time ford buyer is gone!
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by STEVEATEMC
Verified Customer
Verified Customer
Service Price Transparency
Nov 05, 2025 -
Lombard Ford responded
Hello Steve,
I apologize that the diagnose and approval from Ford to have your vehicle’s engine replaced took a long the time This was in addition to the time to replace your engine. It appears that we received your vehicle on or about September 9th. Our service office was shorthanded as our service advisor left to pursue a different career which left Kyle our Service Manager alone to handle everything in service. We just hired a replacement for Service advisor 3 weeks ago or so which will help Kyle. This made communication between the service office and customers really strained or a long while. We actually had one of our people from our office help when they could with the phones. Once we diagnosed the issue with your vehicle Kyle started the process of getting an approval from Ford Protect, who administers the Ford Extended Service Plans. That process does not happen quickly, as they required us to start a tear down to do a cost cap comparison send many pictures multiple times so they can decide how they want us to repair your vehicle. We requested a Long Block from Ford as we didn’t want to just replace a Short Block and use many of your the parts from your old engine. That process increased the time to get an approval so we could get a Long Block wfor you. I was told we received the final approval after much correspondence back and forth with the claims adjuster at Ford on October 9th. This process is very frustrating for us. I was told we didn’t have we were a rental vehicle available when you needed it as we only have 7 rental loaner vehicles and all of our vehicles were out with other customers. Your Extended Service Plan pays for only 10 days of a rental. The extra time you had our vehicle was paid by Lombard Ford. As I stated above we received the final approval and the ordering instructions from Ford Protect on October 9th, just about one month from when you left us your vehicle. Our parts Department received your Long Block on October 13th. Kyle our service manager assigned the tech who started the tear down of your engine, the repair. Keep in mind we need our service bays and our rentals back so we want to complete the repairs as soon as we can and get another customer into rental and free up the service bays. We turn our rentals so fast, that it leaves little time and sometimes less than an hour from when we get a rental back to the time the rental loaner is back out to another customer which does not enough time to even clean these vehicles. Again, I am sorry for the time line, but there are a lot of moving parts to our procedures that are beyond our control. I am happy you had the extended coverage to pay for the repair.
We always try to do best for our customers.
I hope you have many more years with your vehicle.
Thank you
Rob Lombard
President
Lombard Ford Inc.
The service has been great!
Kyle is very organized, organized and as accommodating as possible.
Kyle is very organized, organized and as accommodating as possible.
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by bradleywalls
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Jeff Weir
, Drew Paris
Oct 01, 2025 -
Lombard Ford responded
We appreciate your trust is us. Our team always tries hard each and every day to help our customers the best we know how.
Thank you for the kind words.
Have a great day!
Rob Lombard
President
Lombard Ford Inc.
Had great time just waiting out the oil change.
Everybody there was nice and friendly.
Everybody there was nice and friendly.
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by PATHHIKER
Verified Customer
Verified Customer
Service Price Transparency
Sep 22, 2025 -
Lombard Ford responded
I am glad that your time waiting room was nice. We were short staffed Friday with tech's so I hope your wait time was not too long.
We all appreciate your using our services.
Thank you!
Have a great day!
Rob Lombard
President
Lombard Ford
Nov 03, 2025 -
Lombard Ford responded
Lombard Ford responded publicly on 9/22/25 1:55 PM
I am glad that your time waiting room was nice. We were short staffed Friday with tech's so I hope your wait time was not too long.
We all appreciate your using our services.
Thank you!
Have a great day!
Rob Lombard
President
Lombard Ford
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