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Lacey Pfannenstiel
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22 Reviews
22 Reviews
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22 Reviews of Lacey Pfannenstiel
May 07, 2025
It was very quick and easy, Ryan was great. I had a timeframe and wasn’t 100% sure I’d get approved but he made it happen and happen quick. Super thankful for the entire team. Will definitely b I had a timeframe and wasn’t 100% sure I’d get approved but he made it happen and happen quick. Super thankful for the entire team. Will definitely be upgrading with them when the time comes. More
by brandon
Verified CustomerOther Employees Tagged: Terrie Horton, Ryan O'Connor
May 06, 2025
Lacey is great. Very efficient and concerned about the customer experience. The repairs on my tuck went great, just took a little longer than anticipated. Very efficient and concerned about the customer experience. The repairs on my tuck went great, just took a little longer than anticipated. More
by Tom Schafersman
May 04, 2025
Jim was absolutely amazing and took care of me from the moment I walked in. moment I walked in. More
by KOBUBO33
Other Employees Tagged: Cedric Mayberry, Matt Hoover, Jimmy Stateler, Katie Terry
April 25, 2025
A Sleigh Ride Through Service Excellence – Robert Brogden GMC & Lacey Pfannenstiel Even Santa needs a tune-up now and then—and when it came time to get the oil changed on my trusty red sleigh (also known GMC & Lacey Pfannenstiel Even Santa needs a tune-up now and then—and when it came time to get the oil changed on my trusty red sleigh (also known as my 2024 GMC Canyon), I headed straight back to Robert Brogden Buick GMC in Olathe. As always, they delivered nothing short of holiday magic, even in April. From the moment I pulled in, I was greeted with genuine hospitality and that rare kind of attentiveness that makes you feel like more than just another appointment on the books. Lacey Pfannenstiel, my service representative, was the definition of professional and personable. She checked me in with efficiency, kept me updated throughout the process, and even made sure I had everything I needed while I waited. The service itself? Flawless. Quick, precise, and done with care. No rushing, no upselling—just honest work on a vehicle that, let’s be honest, has more miles on it from globe-trotting than most folks put on in a year. The sleigh came out running smooth as ever, ready for whatever adventure lies ahead. I’ve said it before, but it’s worth repeating: Robert Brogden GMC doesn’t just take care of cars—they take care of people. And Lacey? She’s an absolute rock star. If you’re looking for a service team that treats your vehicle like it’s guiding a reindeer-led expedition, this is the place. Five stars, a jingle bell salute, and a sleigh-load of thanks. —Robert Riesmeyer Experience Curator, Epic Explorations Sleigh Operator Extraordinaire More
by RRIESMEYER
Other Employees Tagged: Terrie Horton, David Blackburn
April 25, 2025
They tried to upsale me on service. I knew what I wanted done, so I told him that. Upsale still occurred. I knew what I wanted done, so I told him that. Upsale still occurred. More
by Kirganjohnc
Other Employees Tagged: Cedric Mayberry, Matt Hoover , Tricia Hecker, Todd Kelly
April 13, 2025
The process used by the dealership to return the vehicle after servicing is exceptional. I especially appreciate being walked out to my vehicle to ensure that servicing was correct; and that I can see that after servicing is exceptional. I especially appreciate being walked out to my vehicle to ensure that servicing was correct; and that I can see that interior seats and floor mats are kept clean.by protective covers while in service. More
by dbeckwith38
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