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Lacey Pfannenstiel

Overview Reviews (67) Inventory (463)

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Lacey Pfannenstiel

Service Advisor

Robert Brogden Buick GMC

1500 E Santa Fe St
Olathe, KS 66061

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4.9

67 Reviews

Overview Reviews (67) Inventory (463)

4.9

67 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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67 Reviews of Lacey Pfannenstiel

November 01, 2025

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Staff was attentive and the experience was overall good. They addressed all my concerns and questions. They addressed all my concerns and questions. More

by tysonneedham

Verified Customer

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Recommend Dealer

Yes

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Nov 02, 2025 -

Robert Brogden Buick GMC responded

Thank you for your kind words, Tyson! We're thrilled to hear that our staff was attentive and that your experience at Robert Brogden's Olathe Buick GMC was a positive one. We appreciate your feedback and hope to see you again soon! Sincerely, The Robert Brogden Buick GMC Team

October 31, 2025

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In and out quick. Great service. Lacey was great to work with, will visit again. Great service. Lacey was great to work with, will visit again. More

by kent.hileman

Verified Customer

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Service Time

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Recommend Dealer

Yes

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Oct 31, 2025 -

Robert Brogden Buick GMC responded

Thank you, Kent! We appreciate your kind words about your experience with Lacey at Robert Brogden's Olathe Buick GMC. We're glad to hear you received great service and that you had a quick visit. We look forward to seeing you again soon! Sincerely, The Robert Brogden Buick GMC Team

October 26, 2025

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Short wait time with excellent service! The staff kept me updated throughout, and the free coffee bar was a nice touch to help pass the time. The staff kept me updated throughout, and the free coffee bar was a nice touch to help pass the time. More

by GARY.C

Verified Customer

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Recommend Dealer

Yes

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Oct 27, 2025 -

Robert Brogden Buick GMC responded

Thank you for your wonderful review, Gary! We're thrilled to hear that you had a positive experience with our team at Robert Brogden's Olathe Buick GMC. It's great to know that our service, updates, and coffee bar made your wait enjoyable. We appreciate your feedback and look forward to seeing you again soon! Sincerely, The Robert Brogden Buick GMC Team

October 22, 2025

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It has served me well for nearly 20 years. It is convenient I have bought all my cars there since coming to Kansas. Thank you It is convenient I have bought all my cars there since coming to Kansas. Thank you More

by RUSSHAYDEN

Verified Customer

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Recommend Dealer

Other Employees Tagged: Terrie Horton

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Oct 23, 2025 -

Robert Brogden Buick GMC responded

Thank you for your kind words, Russ! We're thrilled to hear that Robert Brogden Buick GMC has been your go-to dealership for nearly 20 years, although based on your great feedback we wonder if you meant to post a 5-star review (1-star is usually negative). If you had a good experience we hope you will kindly update our rating, but if you have any concerns, please do not hesitate to reach out to us directly. Your loyalty means a lot to us, and we appreciate your continued support. We look forward to assisting you with your future vehicle needs! Sincerely, The Robert Brogden Buick GMC Team

October 11, 2025

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I've been a loyal customer for a long time and will continue because of the great service I have always received! continue because of the great service I have always received! More

by MMORRISON239

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Cedric Mayberry, Matt Hoover, Jimmy Stateler, Katie Terry , La'Nay Patton

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Oct 11, 2025 -

Robert Brogden Buick GMC responded

Thank you so much for your review! We appreciate your loyalty and are glad to hear that you've consistently received great service at Robert Brogden's Olathe Buick GMC. We look forward to serving you again soon. Sincerely, The Robert Brogden Buick GMC Team

October 09, 2025

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Very professional and on time. It was nice to have a friendly service and then have them start on time and then have it completed on time. The wait was minimal, and I loved the ser It was nice to have a friendly service and then have them start on time and then have it completed on time. The wait was minimal, and I loved the service and amenities. More

by cwallace9

Verified Customer

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Workmanship

Service Time

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Recommend Dealer

Yes

Other Employees Tagged: Jimmy Stateler, Katie Terry

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Oct 09, 2025 -

Robert Brogden Buick GMC responded

Thank you for your kind review! We’re thrilled to hear that you had a professional and timely experience at Robert Brogden's Olathe Buick GMC. It's great to know you enjoyed our friendly service and amenities. We look forward to welcoming you back for your next visit! Sincerely, The Robert Brogden Buick GMC Team

October 02, 2025

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Great customer service, great teamwork! Service is prompt as soon as I pull in, check in prompt and so is finished work Service is prompt as soon as I pull in, check in prompt and so is finished work More

by pegesue

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Matt Hoover

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Oct 02, 2025 -

Robert Brogden Buick GMC responded

Thank you for your kind words! We truly appreciate your feedback about the great customer service and teamwork at Robert Brogden's Olathe Buick GMC. It's wonderful to hear that you experienced prompt service from check-in to completion. We look forward to serving you again in the future! Sincerely, The Robert Brogden Buick GMC Team

October 02, 2025

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The service was exceptional Oil change was done at the time scheduled. No waiting around for hours as I have experienced at other dealerships time scheduled. No waiting around for hours as I have experienced at other dealerships More

by randall.p.ard

Verified Customer

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Workmanship

Service Time

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Recommend Dealer

Yes

Other Employees Tagged: David Blackburn

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Oct 02, 2025 -

Robert Brogden Buick GMC responded

Thank you, we truly appreciate your kind words, Randall! We're thrilled to hear that your oil change was completed promptly and that you had an exceptional experience at Robert Brogden's Olathe Buick GMC. We strive to provide efficient service and a great experience for our customers. We look forward to seeing you again for your next visit! Sincerely, The Robert Brogden Buick GMC Team

September 26, 2025

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Quick in and out and changed oil and other fluids that were needing changed. Friendly and easy appt set up. were needing changed. Friendly and easy appt set up. More

by Allison N

Verified Customer

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Workmanship

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Recommend Dealer

Yes

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Sep 27, 2025 -

Robert Brogden Buick GMC responded

Thank you for your wonderful review, Allison! We're thrilled to hear that you had a quick and efficient experience with us at Robert Brogden's Olathe Buick GMC. Our team strives to provide friendly service and make appointment setups as easy as possible. We look forward to seeing you again for your next service! Sincerely, The Robert Brogden Buick GMC Team

September 22, 2025

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They made it simple and easy to get in and out. No issues what so ever. No issues what so ever. More

by Bmonz

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Cedric Mayberry, Matt Hoover, Jimmy Stateler, Katie Terry

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Sep 22, 2025 -

Robert Brogden Buick GMC responded

Thank you for your wonderful review! We're thrilled to hear that your experience at Robert Brogden's Olathe Buick GMC was simple and easy. We strive to provide a hassle-free process for all our customers. We look forward to seeing you again soon! Sincerely, The Robert Brogden Buick GMC Team

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