Larry Francis

Larry Francis provided exceptional service over the phone and in person as he assisted me in trading my Malibu for a Cruze. I appreciate Larry's philosophy...he treats other people like he wants to be treat and in person as he assisted me in trading my Malibu for a Cruze. I appreciate Larry's philosophy...he treats other people like he wants to be treated himself. Larry gets to know his customers through pleasant conversation, while choosing a vehicle that best meets their needs. How Larry comes across definitely shows that he enjoys the work he has chosen to do on a daily basis. He puts his whole heart into it. Keep up the good work! More

Helpful 0

Report | Print

Two faced. I will never buy a car here again Sold us a junket 9/17. I put almost 1000 into it went back to them to get refund in extra coverage purchased. Manager Corey was real nice to our face, Sold us a junket 9/17. I put almost 1000 into it went back to them to get refund in extra coverage purchased. Manager Corey was real nice to our face, stabbed us in the back. Said he would evaluate our vehicle as if nothing wrong but when he low balled it he kept complaining about money he would have to put into it. Then without knowledge or consent they added 1000 to the loan for their extra warranty coverage!! Corey disappeared first chance he got and salesmen phrases were. I don’t know, I’m not sure, I can check on that! Kept saying extra warranty coverage “was included in your loan” but not telling us they had just added it in without knowledge or consent!! They will not stand behind the car they sell! Do not trust them!! More

Helpful 0

Report | Print

Fantastic Larry Francis is a fantastic salesman and a world class customer service provider. In my opinion, he is one of the best salesmen that I have ever come Larry Francis is a fantastic salesman and a world class customer service provider. In my opinion, he is one of the best salesmen that I have ever come into contact with. Helpful, kind, and understanding. More

by CALEBCOLEJ Verified Customer Verified Customer

Helpful 0

Report | Print

Quality Service Excellent friendly service. We had an issue with the left blinker not wanting to turn off right after we purchased a 2018 Malibu. They were fantastic Excellent friendly service. We had an issue with the left blinker not wanting to turn off right after we purchased a 2018 Malibu. They were fantastic in getting us a loner car while we waited for the part to come in for our unusual problem. Great customer service. More

by MLHOTCHKISS04 Verified Customer Verified Customer

Helpful 0

Report | Print

Berger Rocks! I've worked with Berger for years and will continue to. Their Service, Sales, and Collision departments are staffed by knowledgeable, caring people wi I've worked with Berger for years and will continue to. Their Service, Sales, and Collision departments are staffed by knowledgeable, caring people with integrity. So rare these days to find a company, especially a large one, that still values thorough, technical, and yet personable, service. Berger is OUTSTANDING! More

by MMMOLTER Verified Customer Verified Customer

Helpful 0

Report | Print

Vehicle purchase Great service! Great deal! Larry was awesome and very professional! The entire process was easy because the excellent service they provided! My wife a Great service! Great deal! Larry was awesome and very professional! The entire process was easy because the excellent service they provided! My wife and I are very pleased with Berger! More

by DCFLOWERS Verified Customer Verified Customer

Helpful 0

Report | Print

Good I guess I have bought cars from Berger since I was 16. I went and got an oil change and asked for a tire rotation. They weren’t happy. They did the tire rota I have bought cars from Berger since I was 16. I went and got an oil change and asked for a tire rotation. They weren’t happy. They did the tire rotation and they guy asked the girl who did the computer “if anyone else wants a tire rotation today tell them we are not doing them screw that”. I was like xxx. Then they started to complain about the customer in front of me because they had a coupon. The driver left and they were bashing him. Can you wait when a customer isn’t around. More

by GAMEKANE16 Verified Customer Verified Customer

Helpful 0

Report | Print

Out of state buyer of used Corvette After seeing a unique 2004 Commemorative Edition Lemans Blue Corvette on line I had to call this dealer in Michigan from my home in the Chicago area. After seeing a unique 2004 Commemorative Edition Lemans Blue Corvette on line I had to call this dealer in Michigan from my home in the Chicago area. Although I have always purchased my new/used vehicles locally I was connected with Larry Francis and after many discussions over the next two days we were able to agree on a deal in which I would trade in my BMW convertible for this Corvette convertible. Obviously the "agreement" was based on each others acceptance of the traded cars after I drove the 230 miles to get to their dealership. Mr. Francis was very honest, polite, patient, professional throughout the whole process. Berger Chevrolet has a very impressive used car building as well as the new car location next door. The entire process was smooth and professional. Great experience, great salesman and dealership. More

by BILLMCK1943 Verified Customer Verified Customer

Helpful 0

Report | Print

Was good but a bit confusing what door to be at. I do think that overall Berger does a great job as far as the oil change center. However there needs to be some sort of a light system or where a cus I do think that overall Berger does a great job as far as the oil change center. However there needs to be some sort of a light system or where a customer pulls up and they actually know what door to be at and then if there was a light system if it was Green and that would tell the customer visually which door to Be at and then also some way of a notification rather than having to be in your car waiting for five minutes Un sure what door to be at and then have to get out of your car go inside and ask which bay do they want you in. Also please update your web site if you are not going to have service on a Saturday as was for the Metro cruise. We went for oil change and we're notified that they were closed because of metro cruise. Spent time mileage and energy. Would have been nice as we checked the website to know that they were closed. Needless to say not happy- More

by MITTENUP Verified Customer Verified Customer

Helpful 0

Report | Print

Great salesmen! First time at a dealer in many years. Worked with Larry and he helped me find the right car without all the hassle and pressure. Gave me a great price First time at a dealer in many years. Worked with Larry and he helped me find the right car without all the hassle and pressure. Gave me a great price for trade and followed up after the sale! I would recommend Larry to friends and will certainly visit him and Berger again. Nice to find a dealership that isn’t easy to work with and doesn’t pressure sure you into something you don’t want! More

by RCUSITALO Verified Customer Verified Customer

Helpful 0

Report | Print