Lee Gold
Lee Gold at Subaru of Utica

Lee Gold

Service Technician

Subaru of Utica

5036 Commercial Drive
Utica, NY 13495

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4.6
18 Reviews
4.6

18 Reviews

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18 Reviews of Lee Gold

March 08, 2026

Dealership Rating
Employee Rating

Everyone was very nice and helpful. The wait was not long at all and facilities were very clean. More

by THANATOZ19
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Mar 09, 2026

Subaru of Utica responded

We appreciate your positive feedback, Thanatoz19. Thank you for your support of Subaru of Utica!

January 10, 2026

Dealership Rating
Employee Rating

Excellent service from the check-in desk(Casandra) to all aspects. Loved the video. Had to ask to have car washed. I am pleased. Talked t Alen Hutchins told him I was pleased More

by JAO911
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Jan 12, 2026

Subaru of Utica responded

We're delighted you had an excellent service experience with Casandra, Allen, and our team at Subaru of Utica. Your feedback is appreciated, and we'll see you next time!

Jan 12, 2026

JAO911 responded

Thanks again for the excellent service. I appreciate your entire staff.

January 08, 2026

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Everyone is always helpful and willing to answer any questions you may have. Appointments are always o time. More

by PATCARNEY
Service Price Transparency
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Recommend Dealer
Yes
Jan 09, 2026

Subaru of Utica responded

We’re happy our team answers all your questions and keeps your appointments on schedule! We appreciate your business at Subaru of Utica.

December 04, 2025

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Employee Rating

We scheduled a transmission flush and service with Subaru of Utica. I picked up the car and noticed the trans fluid was the same color (brownish red) so I called and asked if they did the work and was assure More

by dpalmer315
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Dec 08, 2025

Subaru of Utica responded

We aim to provide thorough and transparent service, so it's concerning to see your comments. If you could reach out to me directly, I would like to better understand the details of your visit and make this right. Thank you. Billy Melendez - Service Manager - bmelendez@carbonecars.com

September 06, 2025

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Brought in our 2019 Outback for oil change & tire rotation. It was quick and the service man at the desk, Tyler, was great! We looked at new Outback’s. But unfortunately, my husband doesn’t thin More

by DYUENGER
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Sep 08, 2025

Subaru of Utica responded

Thank you for sharing your fantastic feedback about your recent visit to Subaru of Utica! We're so glad Tyler took excellent care of you during your service appointment. We're sorry to hear you're not loving the 2026 Outback, but whenever you’re ready to upgrade from your 2019, we’ll be here to help! Safe travels until then!

August 04, 2025

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Best place to service vehicle at! Definitely will be coming again! They are very fast More

by CAYLEECROSSMAN05
Service Price Transparency
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Recommend Dealer
Yes
Aug 05, 2025

Subaru of Utica responded

Thank you for your kind words about our service team at Subaru of Utica. See you again soon!

August 01, 2025

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Employee Rating

Awesome service they are the best I have dealt with. Bravo! I will keep coming. More

by NBORELLI59
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Recommend Dealer
Yes
Aug 01, 2025

Subaru of Utica responded

Thank you for your glowing review! It is a pleasure working with you, and we can't wait to welcome you back again in the future! See you next time at Subaru of Utica.

July 19, 2025

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Very courteous service. Completed the work in a timely manner. They have a very nice waiting area a TV and drinks! More

by RETMIL21
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Recommend Dealer
Yes
Jul 21, 2025

Subaru of Utica responded

Thank you for the great review! We appreciate your business and hope to see you again at Subaru of Utica.

July 01, 2025

Dealership Rating
Employee Rating

From the service advisor to the tech, service was done in a timely manner and was done right More

by KRAZYKATLADY082
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Recommend Dealer
Yes

Other Employees Tagged: Tyler Davis, Nick Orbinati

Jul 02, 2025

Subaru of Utica responded

Thank you for sharing your experience with Subaru of Utica! It is a pleasure working with you, and we look forward to next time!

October 30, 2024

Dealership Rating
Employee Rating

My potential work is always explained in detail with upfront pricing. Subaru America and the local branch is easy to work with and guarantee their work! More

by JMICHEL7249
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 31, 2024

Subaru of Utica responded

We love to read reviews like yours. We're glad you had such a positive experience with us. Thank you for choosing Subaru of Utica. If you need anything else at all, you can always call us or stop by. We're here to help!

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