Lee Louis

Hmmmm it pains me to write this review. This dealership has dropped the ball for the final time as it IS NOT THE 1ST or 2nd. You cannot get service for your vehicle ever... Anyone picking u This dealership has dropped the ball for the final time as it IS NOT THE 1ST or 2nd. You cannot get service for your vehicle ever... Anyone picking up the phone is a blank page and cannot assist. It's disgraceful... When my mom can't get basic service or a call back when there is an issue after you have just purchased your 4th or 5th vehicle from the same location and have my mom stressed about a vehicle that she just took off the lot a couple months ago in June 2022. To add to the disregard of us as customers, to call your sales person Miki H. still waiting for a call back... (now dont freaking bother) to whom you have been dealing with for a decade or so now is just completely unacceptable. On this last purchase I myself even spoke to a Manager there who assured me this would not happen again. Unfortunately, he never did his due diligence to tighten up ship. We will not be returning to this dealership as they have no respect for the customer AFTER your purchase. We work to hard for our coin to have a Chevy Dealership treat us like this after being a loyal customer for so long. 4 trucks.... DECADES here people.... Bob Bell Chevrolet of Bel Air Maryland is not a place we will return to. Customer Service is not their thing apparently. On principle I may have her put this darn truck on someone's lot & switch brands like we started to.... lesson learned. This is a real review via a long period of time deal with this dealership. I see a lot of 5 star reviews & I swear it can't be possible soooo just use common sense. More

Helpful 0

Report | Print

I live in new jersey. We needed a new truck and inventory was limited last year. Ended up finding this 2017 Chevy suburban online last october. We went on the word of the We needed a new truck and inventory was limited last year. Ended up finding this 2017 Chevy suburban online last october. We went on the word of the dealer that everything was good. They boasted about how Maryland has the toughest standards for inspection. It was bought and serviced at that dealership so they could guarantee everything was good. They are a Chevy dealership after all. We pick up the truck the first week of november. It's cold, rainy and dark when I get there. I'm still trusting that this is a reputable dealership. when I get home the next morning my wife looks at it and it is filthy in the back half of the truck. Dog hair and slobber everywhere. Now when It gets warm out I goto use the air conditioner and it blows out hot air. They say well since it's been so long they won't help me. They could but are choosing not to. This is what I would expect from a sleazy used car lot not a Chevrolet dealership. Very dissatisfied. Do not buy from these guys. They give Chevrolet a bad name. More

Helpful 0

Report | Print